WHAT TO EXPECT IN THIS PRESENTATION Overview of Respect Activity 1 What Do You See Respectful and Disrespectful behavior Activity 2 What Should You Do Gaining Mutual Respect Activity 3 On The Long Voyage Home ID: 746571
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Slide1
Hi-Touch HealthcareSlide2
MUTUAL RESPECTSlide3
WHAT TO EXPECT IN THIS
PRESENTATION
Overview of Respect
Activity #1: What Do You See?
Respectful and Disrespectful behavior
Activity #2: What Should You Do?
Gaining Mutual Respect
Activity #3: On The Long Voyage Home
Activity #4: We’re More Alike Than You ThinkSlide4
Respect
“A feeling of deep admiration for someone or something elicited by their abilities, qualities or achievements”
(Oxford Dictionaries, 2016).
“Respect includes acceptance of others viewpoints, philosophies, physical abilities, beliefs and personalities”
(
Balovich
, 2006).Slide5
Respect In Society
Respect for our community
Respect for our citizens
Respect for those with disabilities
Respect of all cultures and racesSlide6
Respect in Society
Respect for sexual orientation
Respect for gender identity
Respect of other viewpointsSlide7
Respect in Healthcare
Respect for our patients
Respect for our customers
Respect for each other
Respect for our supervisors
Respect for the facility in which we workSlide8
Activity #1
What Do You See?Slide9
Respectful Behavior In Healthcare
Interpersonal behavior that supports a positive work environment in which all health care workers can provide high quality care and enjoy coming to work.
(Kaplan,
Mestel
& Feldman, 2010)Slide10
Examples of Respectful Behavior
Professional
Collaborative
Courteous
A willingness to listen
Confidential
Prompt
Clear communicationSlide11
Examples of Disrespectful Behavior
Rude
Embarrassing
Sarcastic
Impatient
Inappropriate
Accusatory
Bullying
DemeaningSlide12Slide13
Activity #2
What Should you do?Slide14
The Joint Commission - 2008
Defined ways in which intimidating and troublesome behaviors can lead to adverse outcomes, medical errors, and poor patient satisfaction.
Stated “Organizations that fail to address unprofessional behavior through formal systems are indirectly promoting it.”Slide15
The Joint Commission – 2009
Hospitals seeking accreditation must meet the following standards:
They must have a code of conduct that defines acceptable and inappropriate behaviors.
They must create and implement a process for managing behaviors that undermine a culture of safety.Slide16
American Association of Operating Room Nurses - 2010
Created a guidance statement declaring:
“Creating a patient-safety culture states that all health care organizations must strive to create an environment of respect, collaboration, and trust.”Slide17
How Do We Gain Mutual Respect in an Institution?
Develop a “Code of Mutual Respect”:
This code should affirm that everyone is treated in a dignified and respectful manner at all times and must outline principles of behavior related to professionalism, language, confidentiality, and communication.
(Kaplan, 2010)Slide18
Activity #3
On the Long Voyage HomeSlide19
Closing
Activity #4
We’re More Alike Than You ThinkSlide20
Thank You!
Questions?
Comments?