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Universal Credit Full Service Universal Credit Full Service

Universal Credit Full Service - PowerPoint Presentation

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Uploaded On 2017-09-28

Universal Credit Full Service - PPT Presentation

William Harwood JCP Partnership Manager Southwark and Lambeth DWP Universal Credit Full Service The service will initially be available to claimants making a new claim or certain changes in circumstances ID: 591423

live service full support service live support full claimant southwark jcp universal jobcentre credit peckham park claimants digital month

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Slide1

Universal Credit Full Service

William Harwood

JCP Partnership Manager

Southwark and Lambeth - DWPSlide2

Universal Credit Full ServiceSlide3

The service will initially be available to claimants making a new claim, or certain changes in circumstances.

ELIGIBLE CLAIMANT TYPES

Working Tax Credits

Income based JSA

Housing Benefit

Income Support

Income based ESA

Child Tax Credits

The service will be available for all claimant groups from the start.Slide4

3

Timing

From May 2016

From 2020 through to 2021

From July 2017

From 2018

Rollout of the f

ull service

across

nation

and regions will be a phased delivery approach with around 5 jobcentre areas going live each

month.

We

will accelerate delivery to 30 jobcentre areas per month going live with the full service, then 55 per month between October and December 2017.

This will increase to 65 per month, finishing with the final 57 jobcentres in September 2018

The managed migration of existing benefit claims will start in July 2019 and complete in March 2022

.

Universal Credit Full Service – Where Next.

Our future plans.Slide5

Claimant opens account to claim UC online. It’s the claimants account to manage and interact with the DWP.

Claimant may attend claimant commitment interview dependant on workgroup. Here they will receive tailored support from a work coach.

A relationship is built with a mixture of face to face and digital / remote coaching using To Do’s and Journal entries. Payments are shown too.

The service adapts to claimants circumstances and the coaching channel shifts with it. The more self sufficient – the more digital the interaction

As the claimant finds work they can report this online and still receive support as their UC entitlement decreases.

Support continues digitally until claimant is on a zero payment. However if their situation changes, they can report this online.Slide6

Southwark Story -Universal Credit Full Service Live in London Bridge Jobcentre since November 2014 currently 2500 live claims. There is continuing support for claimant with budgeting and digital provided by Citizens Advice Southwark with on average 10 people referred each week.Support for Claimants with CV up-skilling and digital support is in place with Strive Training and the National Careers Service both offering an in house service.We are working closely with Southwark Council colleagues particularly around housing to provide feedback to our UC design team. Universal Credit Full expands in Southwark over three dates: 5 October -50 % of the Peckham JCP19 October – Kennington Park JCP9 November – Remaining 50% Peckham JCPSlide7

Southwark Story – Live ServiceThe Universal Credit Live service went live at Peckham and Kennington Park Jobcentre on 8 February 2016848 live claims at the Peckham JCP294 live claims at Kennington Park JCPBudgeting support at Peckham Jobcentre is provided by Southwark Council with 50 referrals madeCAB provides support for Kennington Park and London Bridge as part of tri borough agreement with Lambeth and Lewisham All Live Southwark UC Customers will transfer to Full UC through controlled migration after 5 October