Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm ABOUT CLIENT T ASPIRES DEED Our Clien t NASD Q lis ed leading independen t clearing br ok er ag e
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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm ABOUT CLIENT T ASPIRES DEED Our Clien t NASD Q lis ed leading independen t clearing br ok er ag e

With a majority of its clien ts 300 as r ail br ok er s the clien t pr ovides ser vices f or bank s ins titutional br ok er ag es financial t echnology ompanies and securities e chang es Our Clien s applic tion is one of the backbones of NY SE and e

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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm ABOUT CLIENT T ASPIRES DEED Our Clien t NASD Q lis ed leading independen t clearing br ok er ag e




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Presentation on theme: "Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm ABOUT CLIENT T ASPIRES DEED Our Clien t NASD Q lis ed leading independen t clearing br ok er ag e"— Presentation transcript:


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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm ABOUT CLIENT T ASPIRE’S DEED Our Clien t NASD Q lis ed leading independen t clearing br ok er ag e firm, perf orms securities and futur es clearing ser vices, including tr ade e ecution and se tlemen t, cus ody , and t echnology support. With a majority of its clien ts (300+) as r ail br ok er s, the clien t pr ovides ser vices f or bank s, ins titutional br ok er ag es, financial t echnology ompanies, and securities e chang es. Our Clien s applic tion is one of the backbones

of NY SE and e en one sec ond down time during the tr ade w ould mak e a hug e impact in their r enue. B y ha ving such a high IT in fr as tructur e dependency with r eal time financial da a, our clien t an ed the IT support t o be a ailable all time with 100% c ompliance as per ITIL andar ds. Mor eov er , the y didn’t possess an y inciden t tr acking mechanism t o dict e the issues in chang e manag emen t and security c ompliance. With the limit ed in ernal esour ces, managing the IT in fr as tructur e during of f tr ade and tr ade hour s had turned out t o be a cumber some t ask f or the

clien t. Aft er rig or ous v endor selection pr ocess, the clien t has chosen Aspir e S ems as their IT In fr as tructur e Manag emen t partner . Aspir e is perf orming the f ollowing mission critic al activities: Ser er Manag emen Managing 1200 ser er s including 4 r eal-time high critic al ser er Monit oring disk space, ba ch pr ocesses, and L1 support De fining ser vice le els and measuring Aspir e s t eam perf ormance ag ains t those ser vice le els thr oughout the eng ag emen Ne tw ork Manag emen De fining ne tw ork and t opology design vie wing ne tw ork-monit oring pr ocess and de

ermining ne tw ork equipmen ts (e. g., ensuring r out er s, swit ches, e xt ernal link s, e c ar e oper ting as e xpect ed) Managing r epair s and upgr ades lik e equipmen t r eplacemen t, r out er pa ch upgr ada tion and addition of a ne w swit ch in the ne tw ork ollowing SLA pr ocedur e include e ecution of pr e-de fined scripts, usag e of basic ne tw orking c ommands (e. g. tr ace r out e, ping , and ftp) and other utility softw ar e pr ovided by the clien t t o c on firm oper ting f ailur es HEIR NEED Cus omer s applic ation is one of the backbones of NY SE and e ven one sec ond down time

during the trade would mak e a huge impact in their re venue. B y having such a high IT infras tructure dependency with real time financial dat a, our clien t wan ed the IT support t o be available all time with 100% omplianc e as per ITIL s andards Aspir e pr ovides IT Infr as tructur e Manag emen t Ser vices f or a NASD Q lis ed independen t br ok er ag e firm
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Tick ting S em Managing inciden t manag emen t pr ocess in olving de ection, in es tig tion, esolution and closing of inciden ts, which hinder quality of ser vice eeping an e e on r esponse time, pr ocedur e accur acy

, esc ala tion accur acy , s fing actual vs. plan and r en tion Adhering t o SLA t erms in chang e manag emen t, disas er r ec ov ery handle minimum 200 inciden ts on a mon thly basis and pr ovide L1, L2 and L3 support f or the same 4 dedic ed r esour ces f or inciden ts handling Sample r eports 02 ools Used Ser ver: An tivirus: Ne twork: Solarwinds, IP Monit or , Manage E ngine AppManager , WhatsupGold, P A Ser ver Monit or , Microsoft SC OM, Nagios, yman ec, IP Hos McAf ee, S yman ec Solarwinds, IP Monit or , PR G, MR G, CISC O ASDM (Fire wall Console), Manage ngine - Ne tflow Analyz er ,

Whatsup Gold Aspir e pr ovides IT Infr as tructur e Manag emen t Ser vices f or a NASD Q lis ed independen t br ok er ag e firm Inciden t T ype - T eam Wise Gr and T ot al Inciden t Cr ea ed on Hourly Basis 183 ow Labels Inciden t T ype - T eam Wise Ser er Issue Applic tion Issue Disk Space Issue Email Monit oring Applic tion Ne tw ork Issue New Acc oun ts W eb Ser vice Support Ser vice Issue Ser er Disk Space Issue Other s Issue 110 23 17 13 16 14 12 10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 13 15 11 13 10 Aspir e pr vides IT In fr as tructur e Manag emen t Ser vices f

or a NASD Q lis ed independen t br ok er ag e firm
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03 Aspir e pr ovides IT Infr as tructur e Manag emen t Ser vices f or a NASD Q lis ed independen t br ok er ag e firm y Bene fits erf ect under anding about clien s in fr as tructur e with the a ailability of dedic ed 24*7 support t eam educe business impact of Inciden ts by timely r esolution and incr eased IT in fr as tructur e e ectiv eness by 30% emot e r ollout of oper tions of its loc tion acr oss globe Enable v arious r eports lik e MT TR, SLA and Gan t charts t o highligh t their Ne tw ork erf ormance Aspir e S ems pr

ovides end-t o-end softw ar e de elopmen t ser vices t o Independen t Softw ar e V endor s (IS s)/pack ag ed softw ar e pr ovider s, Softw ar e-Enabled Businesses and Innov tiv e En erprises. e ar e passiona e about ™ – our appr oach t o cr ea ting softw ar e be er and f as er . It helps us deliv er t angible business r esults f or our cus omer s thr ough echnology . Our k y s tr eng ths ar e in the ar eas of SaaS, W eb 2.0/RIA , Mobile, T es t Aut oma tion using Agile/Scrum me thodologies. ABOUT ASPIRE Pr oduct eering Aspir e pr vides IT In fr as tructur e Manag emen t Ser vices f or a NASD Q

lis ed independen t br ok er ag e firm ebsit e : www .aspir es s.c om E-mail el US A UK India : in o@aspir es s.c om : +1-408-260-2076 : +44 203 170 6115 : +91-44-6740 4000 Snap shot No of R esourc es - 4 Domain - Financ Ser vers Monit ored - 1200 (4 high critic al real time)