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Best Practices in Bank Integrations – Best Practices in Bank Integrations –

Best Practices in Bank Integrations – - PowerPoint Presentation

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Best Practices in Bank Integrations – - PPT Presentation

All Things Appraisal Tips amp Tricks August 6 2014 What you are about to experience are the views of these three individuals Deloris L KraftLongoria MAI Chief Appraiser Frost Bank San Antonio ID: 689869

management appraisal amp bank appraisal management bank amp appraiser systems personnel environmental system cms assignments lack appraisers vendor acquired

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Slide1
Slide2

Best Practices in Bank Integrations –

All Things Appraisal: Tips & Tricks

August 6, 2014Slide3

What you are about to experience are the views of these three individuals…Slide4

Deloris L. Kraft-Longoria, MAI

Chief Appraiser, Frost Bank (San Antonio,

TX

)

Eric K. Schwartz, MAI, SRA

SVP,

Chief Appraiser, Amegy Bank (Houston

,

TX

)

Justin D. Slack, MAI, SRA, AI-GRS, AI-RRS

VP,

Commercial Appraisal Mgr, HomeStreet Bank

(Seattle, WA)Slide5

Where do you Start?

Does size matter?

Policy(s) & Procedures

Personnel & Cultures

Vendor Lists

SystemsSlide6

Where do you start?Slide7
Slide8

Ready…..Set…..

wait for it….Go!

Appraisal Departments

Credit Administration

Business Units

Approved Appraiser List(s)

Mgmt

Other 3

rd

-Party Vendor

Mgmt

AMCs

Environmental Consultants

Building Inspectors/ Engineers

PP/ Equipment AppraisersSlide9

Does

Size

Matter?Slide10

Pit FallsSlide11

Pit Falls…

Not being included in Due Diligence team

Not

being a part of merger team and/or included in meetings prior to merger

Lack of list of appraisal assignments in the

works

Who is the Client after LD-1?

Who is the Intended User after LD-1?

Appraisal Coordinator or Personnel left after merger

Acquired Bank had no Appraisal Division or Collateral Management System (CMS)

Lack of written policies to train acquired bank personnel

To use CMS system

When & how to order an

AppraisalSlide12

…& More Pit Falls

Incorporating Ordered Appraisal Assignments into CMS

Setting up files, gathering all data

Payment of AMC/Appraiser of Appraisal Assignments in the works

Dual payment

Lack of market knowledge in new footprint

Lack of sufficient personnel to handle the “new normal” (workload)

Specialized Property Types

Mining operation

Agricultural

properties

C-Stores

Country ClubsSlide13

Policies & Procedures

Who gets

to stay?

C

ombined?

Are you really the devil?

Who is your regulator now?

Different wrinkles

Different cycles

Different expectationsSlide14

Personnel & Cultures…Slide15

…Personnel

& Cultures

Bank A

Chief Appraiser

(Certified Appraiser)

Review Appraisers (2)

Department Admin.

Bank B

Appraisal Dept. Administrator

(non-certified Manager)

Review Appraisers (3)

Environmental Consultant

EvaluatorSlide16

Vendor Management

Approved Appraiser Lists

Update and Add New Appraisers to Lists due to new terror ties or markets

3

rd

-Party Reviewers

Continue to use or eliminate

Environmental Consultants

Incorporate additional environmental contractors to listSlide17

Vendor Management

Building Inspectors/ Engineers

Order Management Systems

Appraisal Management Company(s)

Coordinate with AMC’s in regards to open assignments

Complete reviews, payment of the appraiser

Cloud StorageSlide18

Appraisal Management SystemsSlide19

Appraisal Management Systems

RIMS

YouConnect

(Real Wired)

Oasis (Global DMS)

Lender Portal (EDR)

FNC’s system

Commercial, Residential and Environmental CMS system

OthersSlide20

Appraisal Management Systems

Platform Integrations

Pre/Post – Identify challenges

Key points to consider:

Administrative and support personnel needs assessment

Budgetary constraints

Integrating systems with differing cost allocations

Line reporting conflicts

Cultural conflicts!!!!!

Understand the weaknesses and strengths of each AMS

SWOT Analysis: Do you need to perform one?

Single or multi-platform process management

Different systems for commercial and residential?Slide21

Other Issues

USPAP Issues

Who is the client and intended user if the acquired entity no longer exists?

Are there additional expense burdens associated with:

AMC Audits

Manpower allocations

Duplication of review and support staffing

Retain performing vendors

Annually evaluate vendors (establish protocols if absent)

In-service training – may be necessary at both institutions

Establishing performance expectations

Valuing designations (cultural issue)Slide22