Leader Overview Webinar - PowerPoint Presentation

Leader Overview Webinar TELECONFERENCE INFORMATION: +1 (206) 445.0056 or +44 (203) 4333797 Code: 3356491344 Click link in the chat area for more global numbers

© 2017 Hilton Confidential and Proprietary 2 WELCOME & REMINDERS All callers will be muted. Questions: Please use the chat area if you have any questions. We will ensure we answer all questions before we close.A recorded version of the webinar will be posted in the toolkit by week’s end.

© 2017 Hilton Confidential and Proprietary 3 Our third annual celebration is designed to recognize and demonstrate our collective appreciation to our amazing Team Members around the world, whose passion and commitment deliver extraordinary hospitality experiences every day! We’ll celebrate on June 11-17, 2017 . WHAT IS TEAM MEMBER APPRECIATION WEEK?

© 2017 Hilton Confidential and Proprietary 4 WHY IS TEAM MEMBER APPRECIATION WEEK IMPORTANT? It is our opportunity to: Celebrate and share our heartfelt appreciation with our Team Members around the world. Demonstrate for our Team Members that Hilton is a great place to work.Continue to bring our Hilton Purpose Platform (Vision, Mission, Values) to life for our Team Members.Introduce Thrive@Hilton.Survey Results: As a result of participating in Appreciation Week…91% feel like their hotel/ location is a great place to work 91% feel more valued and appreciated

© 2017 Hilton Confidential and Proprietary 5 BRINGING OUR PURPOSE TO LIFE

© 2017 Hilton Confidential and Proprietary 6 CELEBRATING GREAT PLACE TO WORK In 2017, we’ve already been recognized in 10 countries and three regions – with more sure to come!

© 2017 Hilton Confidential and Proprietary 7 Thrive@Hilton is a new initiative focused on enabling our Team Members to grow and flourish in body, mind and spirit. Our Team Members are the Heart of Hilton and are at the core of our success. We are committed to supporting the well-being and performance of all our Team Members so they can thrive in all they do and be their best selves every day. Because when Team Members thrive, so do we! INTRODUCING THRIVE@HILTON

© 2017 Hilton Confidential and Proprietary 8 Thrive@Hilton focuses on three pillars that, together, comprise our Team Members’ ability to be their best both in and outside of work— Body , Mind and Spirit:The Body pillar is about building a strong foundation for health and well-being by enhancing the Team Member work environment, promoting physical wellness with tips for sleep, nutrition, exercise and stress management, and supporting Team Members’ financial wellness.   MORE ABOUT THRIVE@HILTON The Mind pillar is focused on helping our Team Members communicate, learn and lead mindfully, manage their energy, practice flexibility and inclusion, demonstrate resilience and agility, and pursue lifelong learning and development opportunities. The Spirit pillar is focused on creating space for our Team Members to dare to dream and connect with purpose through recognition and appreciation, goal setting and innovation, giving back, expanding professional networks and finding inspiration in and outside of the office.

© 2017 Hilton Confidential and Proprietary 9 TMAW Posters set Flyers set Pop-up banners set EBB set Window/Floor clings Hanging bannerEvent flyer (customizable)Certificates (customizable)Word templatePPT templateThank you cards T-shirt design Water bottle labels Granola wrappers Email headers Shift brief Tip sheets THRIVE (POST-TMAW) Leader Overview Leader Talking Points Posters Flyers Banners Window Clings Word template PPT template Email headers Photography TMAW: English available now All languages available June 5 THRIVE (POST-TMAW): Planned for June 26 RESOURCES: E-TOOLKITS

5/31/2017 © 2017 Hilton Confidential and Proprietary 10 RESOURCES: TMAW E-TOOLKIT TMAW Shift Brief & Tip Sheets © 2017 Hilton Confidential and Proprietary 10

© 2017 Hilton Confidential and Proprietary 11 COMING POST-TMAW: THRIVE TOOLKIT Thrive@Hilton Leader Overview & Talking Points

12 KEY COMMUNICATIONS May 24: Team Member Appreciation toolkit (English) June 5: Reminders in NOW & on the Lobby - toolkit materials available in 16 languages June 11: Launch communications: CJN TM message, Lobby takeover, NOW article, EC Check-Ins, Lobby Buzz, brand community websites Throughout the Week: Corporate Office activations EC Check-Ins & article on the Lobby, Lobby Buzz & brand community websites Social media posts Recognition site contest pages – live updates June 19: TMAW thank you, survey and contest reminder June 26: Post-TMAW Thrive@Hilton Communications Note: P roperty HR and leaders will receive further activation guidance from their Area/Regional HR leaders on developing new Thrive@Hilton activities and aligning current related activities under the global Thrive@Hilton framework. End of July: Contest winners & TMAW results © 2017 Hilton Confidential and Proprietary

© 2017 Hilton Confidential and Proprietary 13 Visit the TMAW toolkit , which includes a shift brief, activity tip sheets and a variety of collateral options. Download the tools and resources you wish to use. Meet with your leadership team to plan how you’ll celebrate TMAW , the week of June 11-17. Identify at least one appreciation activity to implement with your team. Decorate your heart of house to create excitement for your team. Choose from a variety of TMAW layouts including pop-up banners, posters and flyers—and print what works best for your space. There are even customizable templates that you can personalize! Implement your activities and encourage your Team Members to enter the TMAW contests on the Recognition site for the chance to win great prizes. And, don’t forget to post your activities and pictures on your social channels using # WeAreHilton . TEAM MEMBER APPRECIATION WEEK HOW TO PARTICIPATE

© 2017 Hilton Confidential and Proprietary 14 CONTESTS Contest Themes Body: Healthy Treat Contest Get Active Contest (fitness/sports activity) Mind: Team Fun Contest ( team building activity) Inspiring Minds Contest (learning or inspirational activity) Spirit: Promoting Purpose Contest (Purpose-themed activity) Creative Recognition Contest Objectives Inspire hotels and offices to implement TMAW activities that align with Purpose and Thrive@Hilton. Encourage Team Members to share their TMAW spirit on social media.

© 2017 Hilton Confidential and Proprietary 15 CONTEST TIMING AND HOW TO ENTER June 11 – July 14 18 winners selected randomly Enter to win: Hotels and offices can submit contest entries on the Recognition site utilizing a simple form with a drop down menu for each contest theme. Hotels and offices are also encouraged to share their activities on social media using #WeAreHilton.All contest entries will be viewable on the Recognition site, and Team Members are encouraged to “like” their favorite ones. Three posts from each category will be randomly selected and winners will each receive $500 USD to use towards a team treat or activity.

16 TIPS FOR A SUCCESSFUL WEEK Meet with your full leadership team so they are all involved in the planning, share their ideas and take ownership for activating with their teams. Ensure every leader plays a role during the week! If you have a Team Member Committee (e.g. CARE Committee, Blue Energy Committee, etc.), be sure to engage them in the planning and activation. Make use of the materials in the TMAW toolkit to decorate your heart-of-house areas. Be sure to use the customizable templates so the collateral is even more relevant and personalized for your team.Review the tip sheets for ideas on how to implement activities focused on Thrive: Body, Mind and Spirit.Download the leader shift brief, customize it and ensure all department heads are sharing it with their team on the first day of TMAW.Be sure to schedule activities across days/shifts so you don’t miss any Team Members (for example, ensure you are doing something for your overnight Team Members).Take lots of pictures and post them on your heart-of-house notice boards and social channels throughout the week. Be sure to submit your contest entries on the Recognition website.Consider involving your Owners in Team Member Appreciation Week, if appropriate.Wrap up your week by emphasizing with your team how recognition takes place all year long and share how you will continue to show your appreciation (e.g. Catch Me at My Best, other planned events, etc.) And, be sure to let them know that there will be lots more news about Thrive@Hilton in the months to come. HAVE FUN! Your team can tell when you are having fun and are authentically engaged…your energy and enthusiasm are contagious! © 2017 Hilton Confidential and Proprietary

© 2017 Hilton Confidential and Proprietary 17 WHAT QUESTIONS DO YOU HAVE? Pam Meiners: Pam.Meiners@hilton.com Terry Jenkins: Terry.Jenkins@hilton.com

THANK YOU!!