Leasehold PowerPoint Presentation, PPT - DocSlides

Leasehold

Forum

Cleaning

Services

16 April 2015

Why do our leaseholders need a forum?

Julie and I are always on the end of the phone if you have questions or issuesBut - the same questions keep coming up – and it is clear that not all leaseholders really understand the terms of their leaseWe want to keep you informed about leasehold issues and the services provided by the CouncilWe want to give you the opportunity to hear from our service providers and to speak directly to them

Cleaning Services

Weekly CleaningWeekly tasksSweeping of internal corridors and stairsMopping / washing internal floors as requiredCollecting rubbish around the bins

Cleaning Services

Weekly cleaningMonthly tasksSweeping bin areas, chute roomsBin powder to chutes and bins Remove and beat entrance matsClean balustrades and handrailsRemove cobwebs from light fittings

Cleaning Services

Weekly CleaningAnnual tasksDeep-clean all floorsBins, bin areas and chutes pressure-washed Internal walls washed to hand height

Cleaning Services

Six-weekly cleaningIntroduced during 2014Senior Housing Management decisionThe communal walkways, steps & bin storage areas of our buildings are regularly cleaned and inspected by Council staffMinimal charge £15.24 p.a.

Cleaning Services

There should be a cleaning rotadisplayed in your block, which givesdetails of the standards of cleaningyou should expect. If the cleaning isnot up to standard (or the cleaningrota is not displayed), please reportthis to the Cleaning Department.

Cleaning Services

You can help us maintain sharedareas and keep them safe by:• reporting any repairs, vandalism, graffiti or fly-tipped rubbish to us• not leaving belongings outside your flat dealing with your rubbish responsibly• making sure you, your family, petsand visitors are considerate of others

Cleaning Service Charges

Invoiced every six monthsHalf of the annual charge – not representative of the current seasonCharges differ according to the blockNeed to have realistic expectations of the serviceResidents have a significant effect on what the cleaners can achieve in the given time

If you have issues

For example:The cleaning has not been done for a number of weeksPlease be aware that the cleaning is done 48 weeks per year, not 52 weeksThere are areas which have been missedPlease report this direct to the Cleaning ServiceEmail: housingcleaning@dacorum.gov.ukTel: 01442 228000 and say “Cleaning”

Cleaning Services

Any questions?Staff present:Alison Chatterjee, Leasehold ServicesJulie Moseley, Leasehold ServicesSue Prowse, Tenant InvolvementFiona Williamson, Group Manager