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IGP Network Partners operating outside of the United States are not licensed in or authorized to conduct insurance business in New York The policies or contracts issued by a Network Partner to contra ID: 510823 Download Pdf

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The Insular Life Assurance Company, Ltd: Your Local Link to IGP in the Philippines �10 2018 Insular Life: Your Best Choice Reputable – Insular Life was established on November 25, Filipino-ownedlifecompany, remainsonlylifecompany countryyearscontinudservice. Insular Life is the largest lifecompany strong consistentlyincreasedthroughyearsthrough conservativeinvestmentprotecting interest AffordableProducts overtime,Life’sproductrosterfor protection,savings,retirement ensure familywell-beingtoday PersonalisedService Intimate knowledge of their needs ensureby providingservice. over availabilityallowreview with an Insular Life representative to name a few, provide formoreconvenientexperience. Insular Life: Facts & Figures NetworkPartnersince: Overall2017): No. (2017): Awards & Recognitions LifeAward Reader’sTrustedAwardfor LifeCategory Awards: - Philippines - Initiative Year – Philippines More Information Mr.ArchieP.(direct) T (63) E rpfrancisco@insular.com.ph Mr.GaryD.Orcine(brokers) T (63) E gdorcine@insular.com.ph LifeCo., 5/F,Care üillage, Philippines 1229 www.insularlife.com.ph �04 2018 Claims Processing & Claims Timeliness Measurementpaymentprocessing Measurementpaymentprocessing Frequencymeasurementreports Monthly payment workingdays workingdays workingdays Claims Processing Accuracy Measurementpayment Measurementpayment Frequencymeasurementreports Monthly Account Servicing: Responding to Inquiries Measurementresponsiveness Measurementresponsiveness Measurementresponsiveness Inquiry workingdayfor workingdaysfor Premium Statements Measurementpremium Measurementpremium Frequencymeasurementreports Monthly Premiumworkingdays Policy Issuance per Individual Measurement Measurement Frequencymeasurementreports Monthly Policyworkingdays Helplines and IT Capabilities Employeerespondemployeefor Employeerespondemployeeforcovers availability (real-time) The Insular Life Assurance Company, Ltd: Service Standards & Performance Indicators The information in this document is subject to change. Please contact your IGP Account Manager or IGPinfo@jhancock.com for more details. The International Group Program (IGP) is a registered brand name under John Hancock. IGP operates in the State of New York under Signator Insurance Agency, Inc., a NY licensed broker. IGP has provided the website address of our Network Partners for your convenience. John Hancock is not responsible for the content or accuracy of our Network Partners’ web-site(s). IGP Network Partners operating outside of the United States are not necessarily licensed in or authorized to conduct insurance business in any state in the United States including, the State of New York. The policies and/or contracts issued by a Network Partner to contract holders outside of the United States have not been approved by the NY superintendent of Financial Services, are not protected by the NY State guaranty fund and are not subject to the laws of NY or the laws and/or protections of any other state where the Network Partner is not licensed to do business. © International Group Program - www.igpinfo.com

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