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Ch. 1, Slide  1 Chapter 1 Ch. 1, Slide  1 Chapter 1

Ch. 1, Slide 1 Chapter 1 - PowerPoint Presentation

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Ch. 1, Slide 1 Chapter 1 - PPT Presentation

Effective and Ethical Communication at Work Why You Need to Build Career Skills Necessary for hiring A top skill set sought by employers Critical for promotion Essential for effective job performance ID: 698638

communication slide ethical noise slide communication noise ethical channels formal information feedback unethical message skills behavior job trap flow

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Slide1

Ch. 1, Slide 1

Chapter 1

Effective and Ethical Communication at WorkSlide2

Why You Need to Build Career SkillsNecessary for hiring

A top skill set sought by employersCritical for promotion Essential for effective job performanceMore important now as a result of technology

Learned through instruction and practice Ch. 1, Slide

2Slide3

Trends Affecting You in Today’s WorkplaceHeightened global competition

Flattened management hierarchiesExpanded team-based managementInnovative communication technologyNew work environmentsIncreasingly diverse workforce

Renewed emphasis on ethics Ch. 1, Slide

3Slide4

Success in the WorkplaceSuccess for you in the new global and diverse workplace requires excellent communication skills!

Ch. 1, Slide

4Slide5

The Communication Process – Basic Model

Noise

Noise

Noise

Noise

Noise

Noise

Noise

Noise

Sender has idea

1

Sender encodes idea in message

2

Message travels over channel

3

Receiver decodes message

4

Feedback travels to sender

5

Possible

additional feedback to receiver

6

Ch. 1, Slide

5Slide6

The Communication Process – Expanded Model

Ch. 1, Slide 6

BARRIERS

Encoding

Decoding

Encoding

Understanding

Decoding

Person A

Person B

Feedback Channel

Sending Channel

Stimulus

UnderstandingSlide7

Factors That Shape UnderstandingCommunication climateContext and setting

Background, experiencesKnowledge, moodValues, beliefs, culture

Ch. 1, Slide 7Slide8

Barriers That Create MisunderstandingsBypassingDiffering frames of reference

Lack of language skillsPoor listening skillsEmotional interferencePhysical distractions

Ch. 1, Slide 8Slide9

Overcoming Barriers ThatCause Misunderstandings

Realize that communication is imperfect.Adapt the message to the receiver.Improve your language and listening skills.Question your preconceptions.

Encourage feedback. Ch. 1, Slide

9Slide10

Communication and Formal ChannelsWritten channelsMemos, letters

Annual reportCompany newsletterBulletin board postingsOrientation manual

Ch. 1, Slide 10Slide11

Communication and Formal ChannelsOral channels

TelephoneFace-to-face conversationCompany meetingsTeam meetings

Ch. 1, Slide 11Slide12

Communication and Formal ChannelsElectronic channels

E-mailInstant messagingVoicemailVideoconferencing Intranet

Ch. 1, Slide 12Slide13

Formal Channels of Information Flow

Downward flow

Upward flow

Managers

Supervisors

Subordinates

Coworkers

Coworkers

Horizontal

flow

Ch. 1, Slide

13Slide14

Informal Channels of Information FlowCarry unofficial messages

Flows haphazardlyCan be remarkably accurateIs mostly disliked by managementThrives where official information is limited

Ch. 1, Slide 14Slide15

Obstacles to the Flowof Organizational Information

Top-heavy organizational structureLong lines of communicationFiltering, prejudice, ego involvementPoor communication skills

Ch. 1, Slide 15Slide16

Surmounting Obstacles toEffective Communication

Encourage open, trusting environment for interaction and feedback.Flatten the organizational structure.Provide more information through formal channels.

Ch. 1, Slide 16Slide17

Surmounting Obstacles toEffective Communication

Train managers and employees to improve communication skills.Establish hotline and ombudsman programs.Establish fair reward system for individual and team achievement.Encourage full participation in teams.

Ch. 1, Slide 17Slide18

Understanding Ethical Behavior on the Job

What is ethical behavior?

Doing the right thing given the circumstances

Ch. 1, Slide

18Slide19

Common Ethical Traps to Avoid on the Job

The false necessity trap - convincing yourself that no other choice existsThe doctrine of relative filth - comparing your unethical behavior with someone else’s even more unethical behavior

Ch. 1, Slide 19Slide20

Common Ethical Traps to Avoid on the Job

The rationalization trap - justifying unethical actions with excusesThe self-deception trap - persuading yourself, for example, that a lie is not really a lie

The ends-justify-the-means trap - using unethical methods to accomplish a goal

Ch. 1, Slide

20Slide21

Goals of Ethical Business CommunicatorsAbide by the law.Tell the truth.

Label opinions.Be objective.Communicate clearly.Use inclusive

language.Give credit.

Ch. 1, Slide

21Slide22

Tools for Doing the Right ThingIs the action you are considering legal? How would you see the problem if you were on the opposite side?

What are alternate solutions?Can you discuss the problem with someone you trust?How would you feel if people you care about learned of your action?

Ch. 1, Slide 22Slide23

End Ch. 1, Slide

23