Effective and Ethical Communication at Work Why You Need to Build Career Skills Necessary for hiring A top skill set sought by employers Critical for promotion Essential for effective job performance ID: 698638
Download Presentation The PPT/PDF document "Ch. 1, Slide 1 Chapter 1" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Ch. 1, Slide 1
Chapter 1
Effective and Ethical Communication at WorkSlide2
Why You Need to Build Career SkillsNecessary for hiring
A top skill set sought by employersCritical for promotion Essential for effective job performanceMore important now as a result of technology
Learned through instruction and practice Ch. 1, Slide
2Slide3
Trends Affecting You in Today’s WorkplaceHeightened global competition
Flattened management hierarchiesExpanded team-based managementInnovative communication technologyNew work environmentsIncreasingly diverse workforce
Renewed emphasis on ethics Ch. 1, Slide
3Slide4
Success in the WorkplaceSuccess for you in the new global and diverse workplace requires excellent communication skills!
Ch. 1, Slide
4Slide5
The Communication Process – Basic Model
Noise
Noise
Noise
Noise
Noise
Noise
Noise
Noise
Sender has idea
1
Sender encodes idea in message
2
Message travels over channel
3
Receiver decodes message
4
Feedback travels to sender
5
Possible
additional feedback to receiver
6
Ch. 1, Slide
5Slide6
The Communication Process – Expanded Model
Ch. 1, Slide 6
BARRIERS
Encoding
Decoding
Encoding
Understanding
Decoding
Person A
Person B
Feedback Channel
Sending Channel
Stimulus
UnderstandingSlide7
Factors That Shape UnderstandingCommunication climateContext and setting
Background, experiencesKnowledge, moodValues, beliefs, culture
Ch. 1, Slide 7Slide8
Barriers That Create MisunderstandingsBypassingDiffering frames of reference
Lack of language skillsPoor listening skillsEmotional interferencePhysical distractions
Ch. 1, Slide 8Slide9
Overcoming Barriers ThatCause Misunderstandings
Realize that communication is imperfect.Adapt the message to the receiver.Improve your language and listening skills.Question your preconceptions.
Encourage feedback. Ch. 1, Slide
9Slide10
Communication and Formal ChannelsWritten channelsMemos, letters
Annual reportCompany newsletterBulletin board postingsOrientation manual
Ch. 1, Slide 10Slide11
Communication and Formal ChannelsOral channels
TelephoneFace-to-face conversationCompany meetingsTeam meetings
Ch. 1, Slide 11Slide12
Communication and Formal ChannelsElectronic channels
E-mailInstant messagingVoicemailVideoconferencing Intranet
Ch. 1, Slide 12Slide13
Formal Channels of Information Flow
Downward flow
Upward flow
Managers
Supervisors
Subordinates
Coworkers
Coworkers
Horizontal
flow
Ch. 1, Slide
13Slide14
Informal Channels of Information FlowCarry unofficial messages
Flows haphazardlyCan be remarkably accurateIs mostly disliked by managementThrives where official information is limited
Ch. 1, Slide 14Slide15
Obstacles to the Flowof Organizational Information
Top-heavy organizational structureLong lines of communicationFiltering, prejudice, ego involvementPoor communication skills
Ch. 1, Slide 15Slide16
Surmounting Obstacles toEffective Communication
Encourage open, trusting environment for interaction and feedback.Flatten the organizational structure.Provide more information through formal channels.
Ch. 1, Slide 16Slide17
Surmounting Obstacles toEffective Communication
Train managers and employees to improve communication skills.Establish hotline and ombudsman programs.Establish fair reward system for individual and team achievement.Encourage full participation in teams.
Ch. 1, Slide 17Slide18
Understanding Ethical Behavior on the Job
What is ethical behavior?
Doing the right thing given the circumstances
Ch. 1, Slide
18Slide19
Common Ethical Traps to Avoid on the Job
The false necessity trap - convincing yourself that no other choice existsThe doctrine of relative filth - comparing your unethical behavior with someone else’s even more unethical behavior
Ch. 1, Slide 19Slide20
Common Ethical Traps to Avoid on the Job
The rationalization trap - justifying unethical actions with excusesThe self-deception trap - persuading yourself, for example, that a lie is not really a lie
The ends-justify-the-means trap - using unethical methods to accomplish a goal
Ch. 1, Slide
20Slide21
Goals of Ethical Business CommunicatorsAbide by the law.Tell the truth.
Label opinions.Be objective.Communicate clearly.Use inclusive
language.Give credit.
Ch. 1, Slide
21Slide22
Tools for Doing the Right ThingIs the action you are considering legal? How would you see the problem if you were on the opposite side?
What are alternate solutions?Can you discuss the problem with someone you trust?How would you feel if people you care about learned of your action?
Ch. 1, Slide 22Slide23
End Ch. 1, Slide
23