Changes are Coming Very Soon Managing Change so that Change Doesnt Manage us Ben Hogben IDS Conference July 25 2019 Our Discussion Today Includes Identifying the change Understanding change and its effect on others ID: 768680
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Changes are Coming Very Soon: Managing Change so that Change Doesn't Manage us Ben Hogben IDS Conference July 25, 2019
Our Discussion Today Includes: Identifying the change Understanding change and its effect on others Tools used in managing change
What are we Trying to Change? Are we trying to change our behavior? Are we trying to change another person’s behavior? Are we trying to learn more about the process of change? First step – identify your change
What do They Have in Common? Borders K-mart KodakMacysNokia https://valuer.ai/blog/50-examples-of-corporations-that-failed-to-innovate-and-missed-their-chance/
Step One - Score the Goal “You want people- whether they’re potential partners, investors, or holders of other support roles- to understand clearly what you want to do, why you're doing it, what resources are required, and who’s in charge.” Divine, M. The Way of the Seal: Think Like an Elite Warrior to Lead and Succeed. : Readers Digest (2013) White Plains, New York
General versus Specific Change Which one of these statements might be the most helpful? We are switching to a new system for the library, which will require training and documentation. We are implementing a system that will give users more searching options, improve access to library resources and make training much easier for staff.
Step Two: Understanding Change and its Impact on Others I put one dollar in the change machine at work the other day. Nothing happened. Everything is still the same way that it was before.
Seven Challenges of Change Management Lack of urgency Not including key people in the need to change Lack of vision Lack of communicating the need to change Not empowering others to change Lack of recognition during the change process Not communicating the “new norm” Adapted from Kotter, J.P. Leading Change: Why Transformation Efforts Fail : (March/April 1995) Harvard Business Review
The Four Stages of Change Adapted from: http://www.claesjanssen.com/books/the-four-rooms-of-change/index.shtml
Who do some people get stuck in one stage? Adapted from: http://www.claesjanssen.com/books/the-four-rooms-of-change/index.shtml
“Big picture, hands-off leadership isn’t likely to work in a change situation because the hardest part of change-the paralyzing part- is precisely in the details.” Heath, C. and Dan Heath. Switch; How to Change Things When Change is Hard: (2010) Broadway Books : New York
The McDonalds Dilemma TMD* can be exhausting *Too many decisions
Pre-plan the Change The fire department method
Consider creating a timeline for important tasks. The timeline can be based on hours, days or weeks. If deadlines cannot be met within an expected deadline, what are the next steps?
Adapting to Change and Personality Styles Catastrophizing Fact versus fiction Loss of control – hyper-sensitivity Focusing on the small details instead of the goal Fear of unknown consequences Some get energy from the unknown Some get stressed out
Inclusion and the Process of Change If possible, include staff in discussions regarding change.
Communicating Changes “an individual’s interpretation of a piece of information can vary depending on how it's described.” https://www.melcrum.com/research/harness-digital-technologies/what-consider-when-communicating-employee-insight#sthash.IvquMKjC.dpuf “Why don’t you contact your supervisor for more information? Suggestion or snarky?
Fact Versus Fiction “If a fiction books is not true, then is a non-fiction book, not, not true?”
The First Day at a New Job
But That’s Not the Way the Old System Worked : Responding to the Previous State and the Desired State Concerns Listen to the concern – active listening Validate any concerns – summarize Restate the goal and its importance If possible, ask for input on moving forward “I would like your input on how we can move forward with this project.”
Field Trip! Visiting other libraries may be helpful when staff experience has only been at one library.
The Role of Emotional Intelligence in Managing Change “It is well documented that humble and approachable leaders who genuinely care about others, have good people skills, and have good emotional intelligence not only create a climate of openness that encourages candid communications and feedback, but are also likely to achieve results far above the Norm.” Warrick, D.D. : Leadership Illusions: Important Implications for Leaders and Training and Coaching Leaders : Organization Development Review: Vol. 51 No. 2, 2019
The Birth/Month Game
Self-Care During Times of Change Pets sometimes make good listeners Sugary/ carby food helps, in the short-term Have a cupcake decorating contest Schedule a photo booth day Take a hike
Connors, Roger and Tom Smith (2012) ; Change the Culture ; change the game; New York, NY : Penguin. Divine, M. (2013) The Way of the Seal: Think Like an Elite Warrior to Lead and Succeed. : Readers Digest : White Plains, New York Heath, Chip (2010) ; Switch : how to change things when change is hard; New York, NY ; Broadway. https://www.melcrum.com/research/harness-digital-technologies/what-consider-when-communicating-employee-insight#sthash.IvquMKjC.dpuf Loehr , Amy and Brian Emerson (2008) : A Manager's Guide to Coaching: Simple and Effective Ways to Get the Best From Your Employees; AMACOM Thank you for attending! Ben Hogben bhogben@Ithaca.edu