and Planning an Assessment Izabela Sabaj Wioletta Burza Question What do you understand by COMMUNICATION AUDIT Systematic checking of communication goals Assessment ID: 595932
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Slide1
Initiating and Planning an Assessment
Izabela
Sabaj
Wioletta BurzaSlide2
Question
What
do
you understand by COMMUNICATION AUDIT?Systematic checking of communication goalsAssessment of the level communication in the organizationAssessment of employee knowledge about the organization Understanding such as training, service Slide3
Why conduct communication audit?
Increse
level of involvement by employeesIncrese level of information and knowledge exchange Slide4
InitiationFive objectives
of
meetings
with representatives from the organization :Accomodate the client’s goals,Achieve consensus about the project,Define the scope of the assessment,Familiarize the assessment team with the organization,Familiarize management with the assessment procedures.Slide5
What auditor must planned before
assessment
?
FinancesExpectation about the final reportThe nature of auditor-client relationshipsLiaise format with the organizationIdentification of major focal areasRelevance of audit techniquesSelection of respondentsTime sequencePublicity about the audit Publicity about
documantation
of
audit
arrangements
Slide6
Types of Audit Technologies
Observations
Interviews
QuestionnairesCritical incidentsNetwork analysisContent analysisFocus groupsCommunication diariesSlide7
What an Auditor needs to put
into
contract for an organization?Managament responsibility and personnelAudit proceduresAudit timetableAudit budgetAudit productsSlide8
Sample questionnaire
1
I
know goals of my organization 4321
0
2
I
know
future
plans
of my
organization
4
3
2
1
0
3
I am well informed about the financial level of my organization432104I am well informed about what is happening in my organization432105My organization is communicates well with employees432106My organization includes opinitions of employees43210
Please
choose
one
answer
that
is
the most
suitable
4- I
agree
comletely
3- I
agree
2- I do not
agree
1- I do not
agree
completely
0- I do not
knowSlide9
Conclusion Slide10
Thanks for your attention
„We
view communication audits as a powerful integrative tool in helping managers and employees meet their rights and obligations to communicate with each other” ~ Quirke (1995)