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Initiating Initiating

Initiating - PowerPoint Presentation

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Initiating - PPT Presentation

and Planning an Assessment Izabela Sabaj Wioletta Burza Question What do you understand by COMMUNICATION AUDIT Systematic checking of communication goals Assessment ID: 595932

audit organization assessment communication organization audit communication assessment level agree auditor familiarize informed goals knowledge

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Presentation Transcript

Slide1

Initiating and Planning an Assessment

Izabela

Sabaj

Wioletta BurzaSlide2

Question

What

do

you understand by COMMUNICATION AUDIT?Systematic checking of communication goalsAssessment of the level communication in the organizationAssessment of employee knowledge about the organization Understanding such as training, service Slide3

Why conduct communication audit?

Increse

level of involvement by employeesIncrese level of information and knowledge exchange Slide4

InitiationFive objectives

of

meetings

with representatives from the organization :Accomodate the client’s goals,Achieve consensus about the project,Define the scope of the assessment,Familiarize the assessment team with the organization,Familiarize management with the assessment procedures.Slide5

What auditor must planned before

assessment

?

FinancesExpectation about the final reportThe nature of auditor-client relationshipsLiaise format with the organizationIdentification of major focal areasRelevance of audit techniquesSelection of respondentsTime sequencePublicity about the audit Publicity about

documantation

of

audit

arrangements

Slide6

Types of Audit Technologies

Observations

Interviews

QuestionnairesCritical incidentsNetwork analysisContent analysisFocus groupsCommunication diariesSlide7

What an Auditor needs to put

into

contract for an organization?Managament responsibility and personnelAudit proceduresAudit timetableAudit budgetAudit productsSlide8

Sample questionnaire

1

I

know goals of my organization 4321

0

2

I

know

future

plans

of my

organization

4

3

2

1

0

3

I am well informed about the financial level of my organization432104I am well informed about what is happening in my organization432105My organization is communicates well with employees432106My organization includes opinitions of employees43210

Please

choose

one

answer

that

is

the most

suitable

4- I

agree

comletely

3- I

agree

2- I do not

agree

1- I do not

agree

completely

0- I do not

knowSlide9

Conclusion Slide10

Thanks for your attention

„We

view communication audits as a powerful integrative tool in helping managers and employees meet their rights and obligations to communicate with each other” ~ Quirke (1995)