Rebecca S. Miltner , RN, PhD , CNL, NEA-BC Assistant Professor - PowerPoint Presentation

Rebecca S. Miltner, RN, PhD, CNL, NEA-BC Assistant ProfessorUniversity of Alabama at Birmingham Yalda Rahimi, RN, BSN, MSHA, PHNFellow, VA National Quality Scholars ProgramGreater Los Angeles VA Healthcare SystemLynn Soban, RN, MPH, PhDResearch Scientist IICedars-Sinai Medical Center 1 Quality Improvement Activities in Pressure Ulcer Prevention Programs: Findings from a National Survey

Learning ObjectivesDescribe the quality improvement activities for pressure ulcer prevention reported by Chief Nursing Officers in the Veterans Health Administration.2

BackgroundHospital acquired pressure ulcers (HAPUs) are a serious and costly event, and most can be prevented. The Veterans Health Administration (VHA) set an aspirational goal of zero and provided guidance for comprehensive pressure ulcer prevention programs. Little is known about the variations in hospital PU prevention programs, including the nature of quality improvement (QI) activities targeting PU prevention. 3

Comparison of strategies to support PUP program implementationStrategy NPUAP1AHRQ2 VHA3 IHI4PolicyYesYes Yes No Committee or Quality Improvement Team Yes Yes Yes Yes Wound Care Specialists or Wound Care Team No Yes Yes No Collection and Monitoring of Performance Data YesYesYesYesStaff EducationYesYesYesYesDocumentation SystemsYesYesYesYesImprovement Activities YesYesNoYes 4 1 National Pressure Ulcer Advisory Panel, European Pressure Ulcer Advisory Panel and Pan Pacific Pressure Injury Alliance. (2014). Prevention and Treatment of Pressure Ulcers: Quick Reference Guide. 2 Agency for Healthcare Research and Quality (AHRQ). (2011). Preventing Pressure Ulcers in Hospitals: A Toolkit for Improving Quality of Care. Rockville, MD: U.S. Department of Health and Human Services. 3 Veterans Health Administration. (2011). VHA Handbook 1180.02 Prevention of Pressure Ulcers. 4 Institute for Healthcare Improvement (IHI). (2011). How-to Guide: Prevent Pressure Ulcers. Cambridge, MA: Institute for Healthcare Improvement.

Data SourceVA Survey of Pressure Ulcer Prevention in Acute Care HospitalsNational survey fielded to all VA acute care hospitals (n=121)Key informant: Chief Nursing Officer or delegate(s)Fielded June-Dec 201496% response rate (n=116) 5

Overview of Survey Content6

Overview of Survey Content7Focus for today’s presentation

Analytic MethodsSecondary data analysis using mixed methodsQuantitative responses from survey questions were analyzed using simple descriptive statistics. Qualitative responses of open-ended survey questions were analyzed using conventional content analysis. 8

Key program elements are in place99Key Elements of PU Prevention Programsn = 116% Yes Policy115 99.1%Committee or QI Team11498.3%Wound Care Specialists/Team11498.3%Performance Data Monitoring114 98.3% Staff Education to Nurses 112 96.6%

Evidence of QI Activities 1010Committeen% Yes Monitors data specific to PU preventions (n = 113) 10996.5%Develops a plan for PU improvement (n = 113)10996.5%Sets goals for improvement (n = 111 )106 95.5% Wound Care Specialists n % Yes Monitors clinical practice (n = 114) 102 89.5% Provides input for PU prevention improvement projects (n = 114) 110 96.5%

QI projects are also highly reported1111Yes:91.4%Mean4.2 (SD 4.1) Range 1-30 Has your hospital initiated any projects/activities in the last 3 years to improve PU prevention?

Qualitative MethodsOpen-ended text data3 questions specific to QI5 questions specific to program elements (committee, WCS, documentation, data, and facility resources)Conventional Content AnalysisFirst level coding by two investigators with validation by third investigator.Second level analysis for emerging themes.12

Most Commonly Reported Best PracticesStaff educationBeds and equipmentChampionsData monitoring and management13

Supports and Barriers to PU Prevention EffortsMost common support codes:Wound Care SpecialistsLeadership at all levelsEducational activitiesEquipment availabilityMost frequent barrier codes:TimeStaff engagement14

Emerging ThemesManaging the outcomes data.Structural supports for PU prevention. Underdeveloped QI activities. 15

ThemesManaging the outcomes data.We collect the VANOD data on a monthly basis then do a chart review of those HAPU listed by VANOD, then determine which if any are true HAPUs then report to upper management our actual HAPU rate for the month. VANOD often incorrectly lists some wounds as HAPUs, there are errors in documentation, human error, and unavoidable are unable to be excluded(we use an) excel spreadsheet that tracks pressure ulcers and if they are nosocomial - we monitor every pressure ulcer and whether or not it's hospital acquired, what unit it was acquired on, when it occurred, stage/etc. We develop these into monthly reports. We compare and contrast our 'raw' data to quarterly prevalence studies, the VANOD monthly reports, and quarterly aspire and report it to leadership as well as to the wound/skin care committee who are then to report it to their individual units..16

Accurate documentation17Which of the current systems/ processes are used in your hospital?n = 116% YesSecond nurse verifier for skin assessment of all new admissions (concurrent activity).32 27.6%WCS performs initial inspections on all new admissions (concurrent activity).54.3%WCS verifies presence of PU prior to documentation (concurrent activity). 40 34.5% WCS reviews VANOD Daily Skin Report to assure accurate documentation (retrospective activity). 80 69.0%

ThemesStructural supports for PU prevention.…all hospital nursing staff were provided with one week of education. One day was completely devoted to Wound Care. The Topics included: Pressure Ulcer Prevention, Pressure Ulcer Treatment, Nutrition and Wound Care, Lower Extremity Ulcers, Legal Aspects of Wound Care and VANOD skin assessment. It was a wonderful opportunity for staff.Strong Skin Care Champion Program, utilized as developmental tool and succession planning for future/vacant wound care positions.Certified wound care nurses at the bedside as well as in the OP and IP areas. We have 3 FTE and 2 intermittent APN. We have BSN nurses that are certified x 5. This gives a great opportunity to do education.Technology: all low air loss beds in the ICU, Bariatric Low Air Loss available in the hospital, Hover Matts assist with turning. Hoyer Lifts to transfer patient from the bed to chair. 18

ThemesUnderdeveloped QI activities.Currently we are doing a trial with the application of Marathon skin protectant around all NG tubes to see if this prevent pressure ulcers that occur in the nares from this device.We are addressing discrepancies via the QI process to make the needed changes to improve documentation. Support from Logistics to improve the process to request and deliver low air loss mattresses more promptly and efficiently.National Center for Patient Safety (breakthrough collaboratives) to reduce hospital acquired conditions. 19

Skin Bundles20Have you considered adopting a Skin Bundle?n = 114% YesNot considered 119.7% Considered, but not adopted2622.8%Considered and planning to adopt2118.4%Adopted4438.6% Not sure 12 10.5%

Quality Improvement: What is it?Quality Improvement is a data-driven, formal, and iterative approach to the analysis of performance and the systematic efforts to improve it. 2121

Quality Improvement: what is it?Quality Improvement is a data-driven, formal, and iterative approach to the analysis of performance and the systematic efforts to improve it. 2222 Our data show very little evidence of QI methods and tests of change to improve the processes for PU prevention.

Comparison of strategies to support PUP program implementationStrategy NPUAP1AHRQ2 VHA3 IHI4PolicyYesYes Yes No Committee or Quality Improvement Team Yes Yes Yes Yes Wound Care Specialists or Wound Care Team No Yes Yes No Collection and Monitoring of Performance Data YesYesYesYesStaff EducationYesYesYesYesDocumentation SystemsYesYesYesYesImprovement Activities YesYesNoYes 23 1 National Pressure Ulcer Advisory Panel, European Pressure Ulcer Advisory Panel and Pan Pacific Pressure Injury Alliance. (2014). Prevention and Treatment of Pressure Ulcers: Quick Reference Guide. 2 Agency for Healthcare Research and Quality (AHRQ). (2011). Preventing Pressure Ulcers in Hospitals: A Toolkit for Improving Quality of Care. Rockville, MD: U.S. Department of Health and Human Services. 3 Veterans Health Administration. (2011). VHA Handbook 1180.02 Prevention of Pressure Ulcers. 4 Institute for Healthcare Improvement (IHI). (2011). How-to Guide: Prevent Pressure Ulcers. Cambridge, MA: Institute for Healthcare Improvement.

Quality Improvement: what is it?Quality Improvement is a data-driven, formal, and iterative approach to the analysis of performance and the systematic efforts to improve it. QSEN QI Competency Definition: Use data to monitor the outcomes of care processes and use improvement methods to design and test changes to continuously improve the quality and safety of health care systems.QSEN Informatics Competency Definition: Use information and technology to communicate, manage knowledge, mitigate error, and support decision making. 24 24

LimitationsDifficult to ask specific QI questions in the survey, so the free text responses are indirect indications of QI work.Use of open-ended responses from program element sections may bias results towards structural elements.Our respondents were executive leaders who may not be aware of unit level QI activities and tests of change.25

ConclusionRespondents report high levels of activities around HAPU data management, but less activities around improving the actual processes of care that may decrease actual HAPU rates.The active monitoring of performance data do not assure that the data will be used to make systems changes.26

ImplicationsFuture work needed to better understand current level of knowledge and skills of healthcare professionals around QI and Informatics.Also need to know more about hospital and unit level QI activities for hospital acquired conditions such as HAPU.27

Questions?smiltner@uab.edu lynn.soban@cshs.org 28