PPT-1 IS6600
Author : phoebe-click | Published Date : 2016-10-30
4 Knowledge Management 2 Scenario 1 I have been searching for a solution to a problem all day Eventually I find the answer on a website and the author is my colleague
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1 IS6600: Transcript
4 Knowledge Management 2 Scenario 1 I have been searching for a solution to a problem all day Eventually I find the answer on a website and the author is my colleague from twodoors away down the corridor. Knowledge Management. “The world doesn’t care what you know. The world cares about what you can do with what you know.”. Tony Wagner, co-author of “Creating Innovators (Wagner and Compton 2015)”. “We don’t do IT projects at JetBlue. We do Business Projects” – CIO Joseph Eng.. 2. Story One. The CEO of an insurance company wonders why a key competitor seems so much more innovative and responsive to customer needs. “How do they manage to initiate, customize, and support such a variety of insurance products so quickly?” she asks. “We could not cope with the complex information processing that must be required! What are they doing differently with their people and technology? Our systems personnel are always bogged down with last year’s priorities…”.
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