November 13 2019 SAP Concur and NDC Wisconsin Business Travel Association Why Have the Airlines Done This Why Have the Airlines Done This Why Have the Airlines Done This Why Have the Airlines Done This ID: 798379
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Slide1
Tom WilkinsonDirector, Distribution - NDCNovember 13, 2019
SAP Concur and NDC
Wisconsin Business Travel Association
Slide2Why Have the Airlines Done This?
Slide3Why Have the Airlines Done This?
Slide4Why Have the Airlines Done This?
Slide5Why Have the Airlines Done This?
Slide6Why Have the Airlines Done This?
Slide7Current Distribution Capability
Airline Passenger Service System (PSS)
Schedule
Fare
Availability
Schedule
Fare
Availability
TMC
OBT
OTA
PNR
Traveler
Slide8How Does This All Work?
EMD
Websites
Current Distribution Capability
Airline Passenger Service System (PSS)
Schedule
Fare
Availability
Schedule
Fare
Availability
Ancillaries/Bundles
‘Rich Content’
TMC
OBT
OTA
Slide9NEW Distribution Capability
APIs
Aggregators
Airline Passenger Service System (PSS)
Schedule
Fare
Availability
Ancillaries
Seats, Meals
WiFi
, Lounges, Boarding
Bundles!!!
Photos, Videos
Permutations
Policy Filters
TMC
OBT
OTA
Offers & Orders
Offer
Offer
Order
Order
NO PNR !!
Order
Management
System
Traveler
Shop
Slide10Is NDC Manageable?
Traveler/Profile
Corp/HierarchyTrip/Itinerary
GDSOBTATPCO
Format Check
Missing DataPolicy LLF check(GDS Search)
Mid Office
GDS PNR
MIS ReportsDuty of Care
Back Office
OBT or GDS Passive?or Not? Then what?
AirlinePSS
Airline OfferStructure – maybe??LLF and the Bundle
Mid Office
MIS Reports
Duty of Care
Back Office
Slide11Can You Ignore NDC?
NDC Leaderboard
Airline Participation
Content Differentiation
GDS Surcharges
GDS Support
Industry Support
TMC Support ??
Slide12Goal: Be the booking tool of choice for our customers
Enable customers to book through their preferred channel
SAP Concur is not for or against NDC GDS is the preferred distribution channelDependable, vast content, long-time industry standard Highly structured; Supports Travel Management, Low-Fare shoppingAll GDS have announced support for NDC with availability in 2019
SAP Concur continues to expand GDS relationships and content e.g., Branded FaresQuestions about GDS technical readiness and ‘commercials’ SAP Concur in regular discussions with all GDS’s re NDC developmentsSAP Concur Position on NDC
Slide13NDC is just a direct distribution schema not a ‘Standard’
NDC Bookings do
not produce GDS PNRs Creating significant challenges to customer serviceCustomers advised to discuss with TMC
Understand additional costs vs. apparent benefitsTMC will need ‘Activation’ of NDC by AirlinesConcur needs TMC credentials: IATA, Customer ID For each account (PCC)
Customers Considering NDC
Slide14GDS’s will solve the NDC challenge and remain essential to the distribution landscape
NDC Challenge has been greater, taken longer, than expected
Suppliers will continue to distribute ‘directly’
Economic and Customer Experience benefitsIncreasing aggregation of content by third party ‘aggregators’Will see more entrants in the hotel aggregation race
Direct, API-based distribution will continue to grow
More ‘searching by attribute’ options available in every Supplier verticalCreating new challenges for managed travel … let’s take a look
Future of Travel Technology
Slide15ATPCO Route Happy NextGen Storefront
Slide16Questions ?
Thank you !!
Slide17Contact information:Tom WilkinsonDirector, Distribution/NDC
Titusville, NJ
1.469.343.6269Tom.Wilkinson@sap.comThank You.
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