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Tom Wilkinson Director, Distribution - NDC Tom Wilkinson Director, Distribution - NDC

Tom Wilkinson Director, Distribution - NDC - PowerPoint Presentation

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Tom Wilkinson Director, Distribution - NDC - PPT Presentation

November 13 2019 SAP Concur and NDC Wisconsin Business Travel Association Why Have the Airlines Done This Why Have the Airlines Done This Why Have the Airlines Done This Why Have the Airlines Done This ID: 798379

gds ndc fare distribution ndc gds distribution fare availability tmc airline airlines sap concur schedule system office content support

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Presentation Transcript

Slide1

Tom WilkinsonDirector, Distribution - NDCNovember 13, 2019

SAP Concur and NDC

Wisconsin Business Travel Association

Slide2

Why Have the Airlines Done This?

Slide3

Why Have the Airlines Done This?

Slide4

Why Have the Airlines Done This?

Slide5

Why Have the Airlines Done This?

Slide6

Why Have the Airlines Done This?

Slide7

Current Distribution Capability

Airline Passenger Service System (PSS)

Schedule

Fare

Availability

Schedule

Fare

Availability

TMC

OBT

OTA

PNR

Traveler

Slide8

How Does This All Work?

EMD

Websites

Current Distribution Capability

Airline Passenger Service System (PSS)

Schedule

Fare

Availability

Schedule

Fare

Availability

Ancillaries/Bundles

‘Rich Content’

TMC

OBT

OTA

Slide9

NEW Distribution Capability

APIs

Aggregators

Airline Passenger Service System (PSS)

Schedule

Fare

Availability

Ancillaries

Seats, Meals

WiFi

, Lounges, Boarding

Bundles!!!

Photos, Videos

Permutations

Policy Filters

TMC

OBT

OTA

Offers & Orders

Offer

Offer

Order

Order

NO PNR !!

Order

Management

System

Traveler

Shop

Slide10

Is NDC Manageable?

Traveler/Profile

Corp/HierarchyTrip/Itinerary

GDSOBTATPCO

Format Check

Missing DataPolicy LLF check(GDS Search)

Mid Office

GDS PNR

MIS ReportsDuty of Care

Back Office

OBT or GDS Passive?or Not? Then what?

AirlinePSS

Airline OfferStructure – maybe??LLF and the Bundle

Mid Office

MIS Reports

Duty of Care

Back Office

Slide11

Can You Ignore NDC?

NDC Leaderboard

Airline Participation

Content Differentiation

GDS Surcharges

GDS Support

Industry Support

TMC Support ??

Slide12

Goal: Be the booking tool of choice for our customers

Enable customers to book through their preferred channel

SAP Concur is not for or against NDC GDS is the preferred distribution channelDependable, vast content, long-time industry standard Highly structured; Supports Travel Management, Low-Fare shoppingAll GDS have announced support for NDC with availability in 2019

SAP Concur continues to expand GDS relationships and content e.g., Branded FaresQuestions about GDS technical readiness and ‘commercials’ SAP Concur in regular discussions with all GDS’s re NDC developmentsSAP Concur Position on NDC

Slide13

NDC is just a direct distribution schema not a ‘Standard’

NDC Bookings do

not produce GDS PNRs Creating significant challenges to customer serviceCustomers advised to discuss with TMC

Understand additional costs vs. apparent benefitsTMC will need ‘Activation’ of NDC by AirlinesConcur needs TMC credentials: IATA, Customer ID For each account (PCC)

Customers Considering NDC

Slide14

GDS’s will solve the NDC challenge and remain essential to the distribution landscape

NDC Challenge has been greater, taken longer, than expected

Suppliers will continue to distribute ‘directly’

Economic and Customer Experience benefitsIncreasing aggregation of content by third party ‘aggregators’Will see more entrants in the hotel aggregation race

Direct, API-based distribution will continue to grow

More ‘searching by attribute’ options available in every Supplier verticalCreating new challenges for managed travel … let’s take a look

Future of Travel Technology

Slide15

ATPCO Route Happy NextGen Storefront

Slide16

Questions ?

Thank you !!

Slide17

Contact information:Tom WilkinsonDirector, Distribution/NDC

Titusville, NJ

1.469.343.6269Tom.Wilkinson@sap.comThank You.

Slide18