Global Industry Standards Presented by Nadeem Ajaib of Icona Global Colin Devine of Devines Worldwide Aditya Loomba of ECO Limos and Ilpo Mäkinen of Limousine Service Ltd ID: 787801
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Slide1
Adapting to
Client Expectations & Global Industry Standards
Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.
Slide2Ways to Differentiate Your Service Locally
Enhance Perceived ValueMore FlexibilityConnecting Service Across CountriesIncreased ResponsivenessSeamless ServiceFocusing on Bookings That Require More ComplexityPartnerships and Strategic Alliances
(Social, Community, Charity)Adapting to ChangingClient Expectations
Slide3What Is the Model Affiliate?
(Inbound and Outbound)Service LevelsRelationships and ReferralsFlexibilityTechnologyFull Fleet ChallengesDifferentiate Your Company to Cater to Affiliates
Slide4The Best Way of Doing Things Regardless of the Market
InsuranceGDPR (Protecting and Storing info; Internal Processes)Service LevelsWait TimesCancelation Policies (Tied to Travel Policy)Chauffeur DetailsBilling Procedures
Rates, Operating Licenses, etc.Standardization of Expectations Industrywide
Slide5Client Expectations and Providing Different
Levels of SecurityWorking with Outside Security for Clients - Benefits - Challenges)Security Chauffeur Companies - What Are They?- How Can We Learn from Them?
- How Can We Benefit from Them?Security
Slide6Building and Maintaining a Shareable
Global Events Calendar Create Additional Opportunities With Existing ClientsPopulated By the Industry, For the IndustryGlobal Events List.xlsxGlobal Events CalendarQuestions?
Slide7Thank you for joining us!
You won’t want to miss our State of the Industry (sponsored by FASTTRAK) in Woodrow Wilson A. Hurry—it starts at 9:45!
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