Diversity Travel vs Skyscanner - PowerPoint Presentation

1. Diversity Travel vs Skyscanner

2. We often hear bookers claiming that “the flights are cheaper on Skyscanner”, but bookers need to be aware of how the online platform operates.At Diversity Travel, we use a GDS to search live flight availability and fares, whereas the prices on Skyscanner are not ‘live’. With Skyscanner, and other online selling platforms, prices advertised often do not reflect the actual prices available.Skyscanner is a free online search engine that compares flight prices and offers you the chance to book with a range of airlines and travel agents - it does not sell flights directly.About Skyscanner

3. After completing a search, this is usually the stage people get to when comparing Skyscanner prices to other providers.At first glance the flight prices may look like the cheapest option but they often involve additional connections or long layovers.Searching for flights

4. Terms of ServiceSkyscanner is not a travel agent and is not responsible for providing, or for setting or controlling the prices applicable to, any of the travel options or products (such as flights or hotels) which you may search for, find on and/or book via the Skyscanner Services or Skyscanner Platforms (“Third Party Travel Products”). All such Third Party Travel Products are provided by independent travel agents, airlines, hotels, tour operators or other third parties and are subject to the terms and conditions imposed by those third parties.In simple terms, if you book through Skyscanner, you’re in the hands of a third party supplier. Many of these agencies charge additional fees.

5. Traveller safetyBooking with Skyscanner means the traveller has little support or protection when things go wrongIn the event of an emergency, our in-house specialist team work around the clock to ensure traveller safetyContacting the third party travel supplier used by Skyscanner can often be virtually impossibleOur out of hours service is operated by Diversity Travel consultants 24 hours a day, 365 days a year

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7. The benefits of booking with Diversity Travel

8. The BenefitsBooking via the internetBook with Diversity TravelCheck all fare types including exclusive charity/academic, negotiated and published fares×✓Gain additional baggage allowance on some airlines/fares×✓Store your travellers' personal profiles to allow faster booking×✓Hold bookings provisionally for up to 11 months without any obligation×✓Change bookings free of charge until tickets issued×✓Receive advance warning of fare changes×✓Access a full range of travel services, including hotels, car hire, rail and more✓✓Receive timely notification of events affecting your travel, plus re-routing if required×✓Quickly locate and contact your travellers through a risk protocol system×✓Access to an in-house, 24/7 UK-based emergency support line×✓Obtain your visas and passports via an in-house service×✓Benefit from your dedicated account manager's wealth of experience in travel×✓See where your travel budget is being spent through a suite of management information reports×✓Use your own budget codes when using invoicing and account facilities ×✓Guarantee your booking complies with your organisation's travel policy×✓Save time and the cost of processing expense claims×✓A single point of contact for global travel services including a network of offices worldwide providing in-country support×✓Guaranteed peace of mind from booking with a UK-based, ATOL holder×✓

9. After-Sales ServiceService and support with your bookingsMaking changes to bookings with Diversity Travel is simple and straightforward.Both bookers and travellers can contact our team, whether a simple query or an emergency situation, either during office hours by telephone or email at any time of the day or night.Available 24 hour, 365 days a yearWe offer our clients immediate support whenever they need it.When a client calls, they’ll speak to a consultant with the experience, knowledge and autonomy to make a decision.Risk managementOur industry leading intelligence system provides us with the latest information on potential incidents and risks that may impact travel.When crisis strikes, we immediately carry out a search for affected passengers. We contact our clients within 2 hours with full details of any personnel in the affected area and, where evacuation is required, our team work around the clock, staying in constant contact with travellers until they are safe.If you book through Skyscanner or a similar selling platform, there’s no back up or cover and you potentially expose your organisation to serious legal ramifications if something goes wrong.

10. SummarySo here’s the facts to remember about booking via Skyscanner vs booking through Diversity Travel.Prices advertised often do not reflect the actual prices availableBe aware you may not be comparing like-for-like flight optionsSkyscanner, gives the traveller little support or protection after the booking has been madeDiversity Travel offers far greater value for money than SkyscannerWe offer complete after-sales service and support, can easily be contacted 24-7 and offer our clients peace of mindSkyscanner bookings are made with a third party supplier