March 21 2017 ADA Coordinators Group Metropolitan Mayors Caucus Todays Topics Introduction NCMM and FTA NCMM Mission and History Introduction to Mobility Management What is Mobility Management ID: 782218
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Slide1
Mobility
Management: History, Current Practice, and Opportunities for ADA Professionals
March 21, 2017ADA Coordinators GroupMetropolitan Mayors Caucus
Slide2Today’s TopicsIntroductionNCMM and FTANCMM Mission and History
Introduction to Mobility ManagementWhat is Mobility Management?Who is a Mobility Manager?Mobility Management ProcessNational Trends and Case Studies
Q&A
Slide3National Center for Mobility ManagementWe Can Help You Make Connections
The mission of the National Center for Mobility Management (NCMM) is to facilitate communities to adopt transportation strategies and mobility options that empower people to live independently and advance health, economic vitality, self-sufficiency, and community.
National Center for Mobility Management
Slide4About the NCMMNational technical assistance centerLaunched in early 2013Jointly operated by three national organizations:Easterseals
American Public Transportation AssociationCommunity Transportation Association of AmericaCooperative Agreement with the Federal Transit Administration, USDOT
Slide5Introduction to Mobility ManagementWhat is Mobility Management?Innovation in transportation service and coordination
Local and regional solutions to fit community needAssist those that face transportation challengesYouthPeople with disabilitiesAging populations
English language learnersThose with limited incomeNetworked services to provide solutions to those above
Slide6Introduction to Mobility ManagementHistory of Mobility ManagementTransportation services were offered in an era of:
Smaller communitiesLess sprawlConsumers with predictable needsTransportation/transit success measured by:Efficiency, effectiveness and overall productivity
Transportation as product, not solution
Slide7Introduction to Mobility ManagementHistory of Mobility Management, continuedIn 2003, a shift in perspective
Quality of customer experienceOperational issues are still important, but subordinateQuality is more important than territorial concerns of equipment and serviceThe last decade has seen change, but process ongoing
Slide8Introduction to Mobility ManagementHistory of Mobility Management, continuedIn 2003, a shift in perspective
Quality of customer experienceOperational issues are still important, but subordinateQuality is more important than territorial concerns of equipment and serviceThe last decade has seen change, but process ongoing
Slide9Mobility Management: Coordination of People and Transportation Providers
Human Services
Transit-Mobility providers
Mobility
Managers Work In
Non-profits, AAAs, Community Action Agencies, Aging & Disability Resource Centers, Schools, Higher ED, Governmental agencies, Workforce Development, Hospitals, Fed Qualified Health Centers, Food & Nutrition Programs, Faith-Based Service Organizations
Public – fixed route providers, private agencies & providers – NEMT providers – Planning organizations
Slide10Introduction to Mobility ManagementWho is a Mobility Manager?A problem solverAn advocate for those who need transportation
A facilitator of groupsA teacher, communicator and cheerleader
Slide11Introduction to Mobility ManagementWhat does a mobility manager do?Builds networks
Transportation providers and plannersWorkforce development and educational agenciesHealthcare agenciesElected officialsUnderstands the population they’re advocating for
Environmental scan, inclusive planning, and solicitation of feedback
Slide121. Begins with a full understanding of customers’ transportation needs
2. Brainstorms a potential solution that matches this understanding with the range of available or possible services
3. Engages one or more partners in providing the solution in a coordinated manner
4. Empowers customers to connect to the solution
5. Ensures customers can provide feedback on the solution so it remains relevant and useful
Slide13Understanding Individuals’ NeedsIndividual and group discussionsFamily informationInformation from agencies/organizations
The goal:Formalize the knowledge you collect about those you’re working to find solutions forMakes you a better advocate, solutions more reachable
Slide14Individualized Transportation Needs Assessment ToolDocument available to you here
Six steps:Current transportation optionsWhere and when?Mobility considerationsADA eligibility
Community transportation optionsAbility to pay?
Slide15Step 1: Current transportation optionsPrivate vehicleShared rides
Public transportation services
Slide16Step 2: Trip Needs and DetailsType of destination? Purpose of trip impacts choice of service from available options
Helps prioritize within community or volunteer programsRecord all detailsWho will be traveling?Time?
Slide17Step 3: Considerations for MobilityBasic traveling skillsFunctional, sensory, and intellectual or cognitive considerations
Disabilities that are not apparentCulture, language and other personal issues
Slide18Step 4: Eligibility for Paratransit ServicesEligibility for ADA-complementary paratransit servicesType of appropriate transportation services
Shared?Alternative modes?
Slide19Step 5: Applicable Transportation OptionsApplicable routesCostAccessibility
Type of serviceAdvance reservation requirements
Slide20Step 6: Ability to PayCurrent expenditures on transportationAmount individual is able to comfortably budgetAmount of additional funds necessary
Resources to help pay for transportationListen to their concerns, goals, and ability to obtain additional resources
Slide21Assessing Groups of RidersDestinationOriginAgency/organization
Built in network to utilizeSource of education on your community and neighbor needs
Slide22Working With Specific PopulationsPeople with disabilitiesJob seekers and limited incomeMedical trips
Older adultsMilitary veteransOtherSocial groupsEnglish language learners
Slide23People with DisabilitiesDisability intersects with other populationsDisability status may come with funding/assistance
Some facts:In 2003, half a million were homeboundIn 2012, 34% employment v. 83% w/o disabilityNot all of this is owed to transportation, but it plays a role
Slide24The ADA and TransportationPassed 1990, amended in 2008Designed to:Give civil rights protections to and eliminate discrimination against individuals with disabilities
Eliminate barriers those with disabilities face in the public arenaDept. of Justice ADA website: www.ada.gov
Slide25The ADA and TransportationPassengers’ RightsUse any publicly funded bus or rail system
Expect reasonable accommodationsReceive complementary paratransit service if 1 of 3 eligibility categories are metFinally – right to file complaints if any of the above isn’t adhered to
Slide26Title VI – Transportation ImplicationsCivil Rights Act of 1964Based on race, color and national originMost recent circular is
4710.1Not just service, but planning participation tooWhat was missing from ADA?More on this later!
Slide27Mobility Funding for People with DisabilitiesFAST Act 5310Enhanced Mobility of Seniors & Individuals with Disabilities
55% capital/45% operating, marketing and alternative transportation services80% federal/20% local matchSocial Security Administration ProgramsPlan for Self Sufficiency (PASS), Impairment-Related Work Expense (IRWE), Blind Work Expenses,
etc
Slide28Service Strategies for People with DisabilitiesFixed-route services (w/ travel instruction)Demand-response/subscription services
Local disability services agenciesNonprofit organizationsVolunteers, church groups, etc.Private providersRidesharing
Slide29Travel Training ContinuumTravel training may be necessary (continuum)Written guideOn-line video instruction
In-person/on-site orientationGroup introBus buddy systemIntensive Travel Training
Slide30Environmental Scan and Network BuildingObjectivesOutline different “customer” groups mobility managers interact with
Introduce concept of environmental scanNeeds of communityAvailable servicesIntroduce individual and community assessment tools and their potential use scenarios
Slide31Who are your “customers”?Individual riders and their caregiversParticular groups of individuals
General publicRural communitiesPeople with disabilitiesAging populationsAgencies and transportation providersYour mobility management network
Slide32Referrals from Agencies/OrganizationsReferral protocolCase managers do assessment described earlier
Share results with mobility managerMobility manager assists in problem solving, connectionsFormal systemBased on data from missed appointments, where available
Slide33Referrals from Agencies/OrganizationsReferral protocolCase managers do assessment described earlier
Share results with mobility managerMobility manager assists in problem solving, connectionsFormal systemBased on data from missed appointments, where availableImportant to consider solution that respects privacy
Slide34Agencies/Organizations as CustomersHuman service/workforce development agencyShare information on services
Process for collecting data on unmet needsReducing customer missed/late appointmentsBusinesses and employersNonprofit organizations
Slide35Mobility Management Network as CustomerMembers of your network are you customerHow does transportation fit into their work?
What is their capacity for focus on transportation?Partner in education?Their concerns for their clientsDesire to see client/individual needs metStandards adhered to
Slide36National TrendsTNC/Shared-Use Pilot ProgramsExpanding Statewide NetworksInclusive Planning
Slide37National Trends – TNC/Shared UseLyft pilot programsBrookdale Senior Living SolutionsLimited pilot
Use of service without app via conciergeCharges directly to resident billPilot came about through direct resident involvementWhat needs are unmet, where is opportunity?
Blue Cross Blue ShieldPharmacy connections in transportation deserts in ChicagoAppointment rides in certain areas of PittsburghStill in development
Slide38National Trends – TNC/Shared UseKey questions remainEquity in practiceLocal constituency/ability to enforceStrategies for adoption
Seek all partnersTransportation not limited to government entities
Slide39National Trends – Expanding NetworksOhio Mobility Management ProgramSimilar to other state networksWisconsinMaine
MichiganNot just for transportation officials!Area Agencies on Aging, Disability Rights Groups
Slide40National Trends – Expanding NetworksWhat could this look like in Chicago region?Connections to all RTA servicesVolunteer and Human Service Connections
Across muni bordersShare resources, share benefitsBarriers to cooperation?
Slide41National Trends – Inclusive PlanningAdministration for Community LivingTransit Planning 4 All25 Demonstration ProgramsNot just about
complianceOSU – Nisonger CenterPersonal mobility technology People with cognitive disabilities were focus
Inclusive PlanningDesign *from* and not *for*
Slide42Tap into Resources
National Center for Mobility Management
National Aging and Disability Transportation Center
National Rural Transit Assistance Program
ACL Transit Planning 4 All
Slide43Take Advantage of Our ResourcesWebinars, Newsletters, ProductsMobility Management & Information Practices Database (MMIP)Technical Assistance – ask your liaison
Link to Liaisons