2013 Federal Audit Executive Council Annual Conference Richard W Moore Inspector General TVA September 27 2013 WHY Auditors who step up and have the Right Conversation about the Right Things and do it the ID: 1045409
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1. Trust Building Communication Skills for Auditors2013 Federal Audit Executive Council Annual ConferenceRichard W. Moore, Inspector General, TVA September 27, 2013
2. WHY?
3. Auditors who step up and have the Right Conversation about the Right Things and do it the Right Way get better Results than auditors who don’t.
4. HOW?
5. HowRecognizing Crucial Conversations that are key to better audit resultsAvoiding the Sucker’s ChoiceIdentifying where you are stuckUse CPR to dissect the communication problem“Stepping out of the conversation” to talk about what went wrong
6. How (cont.)Demonstrate mutual purposeDemonstrate mutual respectGive an effective apology when appropriateUse “contrasting” to rebuild safety
7. What causes Auditors to get out of sync and not “rowing” together?
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10. Internal Conflict within the OIGScopeCycle TimeResourcesPoor Performers
11. Conflict with the AgencyDelays in getting the data from the agencyPush back on findings and recommendationsDisputes over the tone of the report and “gottcha” language in the report
12. PoliticsPolitics is when people choose their words and actions based on how they want others to react rather than based on what they really think. ~ Patrick Lencioni The FIVE Dysfunctions of a Team
13. The SolutionTake the politics out of audits by being transparent in a respectful way that promotes staying in dialogue.
14. Video presentation of Crucial Conversations by Vital Smarts