PDF-Microsoft Dynamic 365 Customer Service: A Complete Overview

Empower your customer service team with Microsoft Dynamics 365 a comprehensive cloudbased solution that delivers exceptional customer experiences across all channels Unleash the power of AIdriven insights seamless omnichannel support and unified case management to streamline operations enhance agent productivity and foster customer loyalty. Ross Dembecki / Lead Product Manager. Brad Beumer / . Global Solution Architect. Is a flexible business application that helps organisations increase business productivity and drive connections across people, processes and ecosystems. Website: . http://www.fieldaware.com. Year Founded: 2011. HQ: Chicago, IL. Company Ownership: . Private. Financial Information:. About . FieldAware. We are re-shaping the field service industry! Our made-for-mobile, cloud-based software was designed from the ground up to provide ease of use with incredible flexibility – a combination that enables field service organizations to amaze their customers, astonish the staff and surprise the competition. Our software was architected as a mobile platform, with no incumbent legacy software, features or functions.. Customer Service Phone: Customer Service Fax: Customer Service Email:ROUND TRIP RATESAmount# of tripsItem DescriptionRateN/ATax:Monday-Friday, 8:00 AM - 4:30 PMMonday-Friday, after 4:30 PM; All day S Toolkit 2.0. Markus Landler. Program Manager. International Customer Advisory Team . Microsoft Corp.. Session Code: . INT306. Who are you?. Session objectives. Have an understanding of the ESB architectural style and its place within the overall . Partner readiness deck. The Cloud Opportunity. “. Roughly . one quarter of SBs and one half of MBs plan to shift their . budgets . to more cloud spending over . on-premise. spending. ”. -. AMI. Annual . Presenter. 160M. Data records compromised from top 8 breaches in 2015. 4. The need for ongoing SAM services is growing. The cloud is necessary… but a disruption . Criminals are becoming more sophisticated . Date. CONTENT. Our Cloud Promises. A solution-first approach. Value of BlueSky. Roadmap. Demo. Regional implementations. End . User. End. Customer. MSPs. & . Telcos. OEMs/Vendors. MSPs & . Telcos. Angela Bandlow. Sr. Director Marketing, . Microsoft Dynamics 365. Microsoft Dynamics 365 in the news! . “Microsoft makes a cloud push with new Dynamics 365 software suite and App Store”. “Microsoft ups Salesforce, Oracle rivalry with new cloud product“. Bart Vande Ghinste. Enterprise Architect. Developer & Platform Group. bartvagh@microsoft.com. Fifth Generation of Computing. Mainframe. Client-Server. Web. SOA. Cloud. 1970s. 1980s. 1990s. 2000s. - Elevator Pitch. Master the service call. Quick Pitch. Move from reactive to proactive. . field service . by bringing. together IoT and AI with Field Service. Customer Benefits. Fix before customers know there’s an issue . Presenter Name. Presenter Title. Presenter Date. Better Customer Service Drives Company Value. “…. companies with high customer satisfaction scores . have blown the S&P 500 out of the water, especially over the last few years. Not only have they produced . Service. How Leaders Shape Culture. U.S. Cellular® . Leadership Journey. Jay Ellison. The Challenge. Regional Wireless Carrier against growing national players. Lack of go-to-market strategy in rapidly evolving industry. \"Transform customer service excellence with Microsoft Dynamics 365. Unleash the power of AI-driven solutions, improve response times, and elevate satisfaction. Discover the future of customer support.\" Get a deep understanding of how Microsoft Dynamics 365 Customer Service delivers end-to-end customer engagement through its unified platform and comprehensive capabilities. Read how it empowers agents, meets customers on their channel of choice, provides a holistic view of the customer journey, and adapts seamlessly to business needs. Learn how AI-driven insights uncover process improvements and automation opportunities to enable hyper-personalization at scale. Discover capabilities around omnichannel routing, case management, knowledge base, customer portals, chatbots, analytics, and integration with back-end systems. Also, understand the complete customization flexibility offered through Power Apps, Power Automate, and Power Virtual Agents to extend Dynamics 365 Customer Service. With the ability to unify organization-wide teams, data, and processes plus maximize productivity and customer satisfaction - read how Microsoft Dynamics 365 stands out as an intelligent customer service CRM solution.