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2 Chapter - PowerPoint Presentation

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2 Chapter - PPT Presentation

Global EBusiness How Businesses Use Information Systems LEARNING OBJECTIVES Management Information Systems Chapter 2 Global EBusiness How Businesses Use Information Systems Define and describe business processes and their relationship to information systems ID: 626211

information systems management business systems information business management global businesses system enterprise processes chapter systemschapter figure types kia manufacturing

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Slide1

2

Chapter

Global E-Business: How Businesses Use Information SystemsSlide2

LEARNING OBJECTIVES

Management Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems

Define and describe business processes and their relationship to information systems.Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.

Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.

Slide3

Explain how enterprise applications and intranets promote business process integration and improve organizational performance.

Assess the role of the information systems function in a business.LEARNING OBJECTIVES (Continued)

Management Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsSlide4

Business Processes and Information Systems

Business processesHow information technology enhances business processes: efficiency and transformation

Management Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsSlide5

The Order Fulfillment Process

Figure 2-1Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.

Business Processes and Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide6

Systems from a functional perspective

Sales and marketing systemsManufacturing and production systemsFinance and accounting systems

Human resources systemsSystems from a constituency perspectiveTransaction processing systemsManagement information systems and decision-support systems

Executive support systems

Relationship of systems to one another

Types of Business Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide7

Overview of an Inventory System

Figure 2-3This system provides information about the number of items available in inventory to support manufacturing and production activities.

Types of Business Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide8

Read the Interactive Session: Organizations, and then discuss the following questions:

Why was it so difficult for Kia to identify sources of defects in the cars it produced? What was the business impact of Kia not having an information system to track defects? What other business processes besides manufacturing and production were affected?

How did Kia’s new defect-reporting system improve the way it ran its business?What management, organization, and technology issues did Kia have to address when it adopted its new quality control system?What new business processes were enabled by Kia’s new quality control system?

Information Systems Help Kia Solve Its Quality Problems

Types of Business Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide9

Interrelationships Among Systems

Figure 2-10The various types of systems in the organization have interdependencies. TPS are major producers of information that is required by many other systems in the firm, which, in turn, produce information for other systems. These different types of systems are loosely coupled in most business firms, but increasingly firms are using new technologies to integrate information that resides in many different systems.

Types of Business Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide10

Enterprise applicationsEnterprise systems

Supply chain management systemsCustomer relationship management systemsKnowledge management systems

Intranets and extranets E-business, e-commerce, and e-government

Systems That Span the Enterprise

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide11

Enterprise Application Architecture

Figure 2-11Enterprise applications automate processes that span multiple business functions and organizational levels and may extend outside the organization.

Systems That Span the Enterprise

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide12

Figure 2-12Slide13

Example of Supply Chain Management System

Figure 2-13

Systems That Span the EnterpriseManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems

Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth’s Warehouse Management System (WMS), Transportation Management System (TMS), and its back-end corporate systems.Slide14

The information systems department

Organizing the information systems function

The Information Systems Function in BusinessManagement Information Systems

Chapter 2 Global E-Business: How Businesses Use Information SystemsSlide15