Avaya Communicator for Web for Avaya IP Office - PowerPoint Presentation

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Avaya Communicator for Web for Avaya IP Office - Target Markets and Sales Motions

Updated November 2015

Avaya Communicator for Web Integrates IP Office with Cloud Applications

Avaya User

Experiences

Avaya Communication Platforms

Communication Enabled Cloud Apps and Web Browsers

COMMUNICATOR

Desktop

Mobile

Web

Powered by Esna

Ideal Target Markets – Organizations Moving or Using Cloud-Based Productivity, Email and CRM Solutions

5M+

businesses 50M+ end users60% market share in higher education58% of Fortune 500

12M+ end users100K+ customersCloud CRM solutions market leader; 14% market share

750M end usersLeading web browserChromebooks fastest growing laptop

40M+ end users31% of all cloud-based business mailboxes are Office 365

New and existing IP Office customers using Salesforce, Google Apps, or Office 365New and existing IP Office customers that are migrating (or considering) off on-premise Microsoft Exchange 2003/2007 to Google Apps or Office 365Scopia Desktop users

How Do You Know if Avaya Communicator for Web is a Great Fit for Your Customer?

Is your customer moving from on-premise apps for productivity, email and CRM to the cloud or SaaS based solutions?Does your customer use Salesforce.com?Does your customer use Google Apps or Gmail?Does your customer use Office 365?Does your customer have employees that work remote?Does your customer have teams that are geographically dispersed?

If you answered “yes” to any of the above – Avaya Communicator for Web + IP Office is an ideal solution for your customer.

Avaya Communicator for Web – Feature Comparison by Cloud App

Google Apps

Office 365

Salesforce

Collaboration

Voice Communication

X

X

X

Video Communication

X

X

X

Click-to-Call

X

X

X

Call Control

X

X

X

Softphone Only Mode

X

X

X

Instant Messaging

X

X

X

Phone Presence

X

X

X

Calendar Presence

X

X

n/a

Location Sharing

X

X

X

Contextual Collaboration

X

n/a

n/a

Share Document

X

X

X

Share Web Page

X

X

X

Screen Pops

n/a

n/a

X

Activity Logging

n/a

n/a

X

Create New Record

n/a

n/a

X

Web Meeting Services Integration

Click-to-Scopia [1]

X

X

X

Click-to-Hangout

X

n/a

X [2]

Settings and

Administration

Select Device

X

X

X

In-App Tutorial

X

X

X

[1] Requires Esna iLink for Avaya Scopia Desktop

[2] Requires Google account

Google Apps Customers (Google Apps for Work, Google Apps for Education, Google Apps for Government)

What they care aboutHow Avaya Communicator for Web helpsAvaya’s value to Google Apps usersKey Avaya Communicator for Web capabilitiesGoogle Apps adoption and user satisfactionProvides missing UC features in Google AppsBe more productive in Google with embedded real-time communicationsClick-to-voiceClick-to-videoClick-to-HangoutUnified messagingWork more effectively in Google Drive/DocsContextual collaboration displays collaborators and their presence in every document in Google DriveQuickly find peers, see their status and start a real time call with them with one clickClick-to-voiceClick-to-videoClick-to-HangoutClick-to-ScopiaLocation sharingExtend Google Hangouts outside of just GoogleUsers can start a Hangout from any web page and directly inside apps like Salesforce.comAbility to use the communication tools they are most comfortable and familiar withClick-to-HangoutUse Google Hangouts for IM/PAdmins can turn off Avaya IM/P and just use Avaya for voice, video and conferencingAbility to choose the tools they want to useClick-to-voiceClick-to-videoClick-to-Hangout

Decision maker: CIO, VP/Director IT

Office 365 Customers

What they care aboutHow Avaya Communicator for Web helpsAvaya’s value to Google Apps usersKey Avaya Communicator for Web capabilitiesOffice 365 adoption and user satisfactionProvides missing UC features in Office 365Be more productive in Office 365 with embedded real-time communicationsClick-to-voiceClick-to-videoUnified messagingWork more effectively in Office 365Contextual collaboration displays collaborators and their presence in every document in Office 365Quickly find peers, see their status and start a real time call with them with one clickClick-to-voiceClick-to-videoClick-to-ScopiaLocation sharingUse Skype for Business for IM/PAdmins can turn off Avaya IM/P and just use Avaya for voice and videoAbility to choose the tools they want to useClick-to-voiceClick-to-videoClick-to-Hangout

Decision maker: CIO, VP/Director IT

Whether you’re on the marketing team or in R&D, Avaya helps teams to stay connected and productive.

Avaya amplifies collaboration

Outcomes achieved with Avaya

Amplify creativity

Create impactful content

Rapidly deliver the latest materials

Remove geographic barriers

Streamline team meetings

Reduce travel

What Avaya offers

Embedded voice, video, IM and presence

Click-to-Call and ConferenceClick-to-meet (Scopia, Hangouts)Click-to-collaborateReal time communications in document manage apps like Google Apps and Office 365Unified messaging in any cloud or mobile email platform

Avaya

Improves

Team Engagement in Google Apps and

Microsoft Office

365

Salesforce.com Customers(Sales Cloud, Service Cloud)

Decision maker: LOB – VP Sales, Salesforce Admin, Sales OpsInfluencer: IT – CIO, VP/Director IT

What they care aboutHow Avaya Communicator for Web helpsAvaya’s value to Salesforce.com usersKey Avaya Communicator for Web capabilitiesAccurate and timely sales and service activity data in Salesforce to improve decision makingTrack and log incoming and outgoing calls, and online meetings (Scopia)End users no longer have to worry about data entry; ops/admins/leadership have accurate and timely dataClick-to-call (voice/video)Schedule ScopiaActivity trackingCreate new contactIncrease stickiness and keep users inside SalesforceUsers can communicate with others without leaving SalesforceProvide tools that end users can actually use and benefit fromClick-to-call (voice/video)Call popsActivity trackingCreate new contactSchedule ScopiaFocus on sales/service not Salesforce administrationAutomatically log customer interactions and provide tools that streamline sales processesAutomate key sales communications processes so sales and service pros can focus on the customerClick-to-call (voice/video)Call popsActivity trackingCreate new contactSchedule Scopia

Identify sales activities that produce results

Spot top and low performing sales reps

Shorten sales cycles

Streamline sales processes Accelerate response time to customer questions and RFPs

Outcomes achieved with Avaya

Embedded voice, video, IM and presence

Click-to-Call and Conference

Click-to-meet (Scopia, Hangouts)Screen pops of customer records natively in Salesforce Sales Cloud, Service Cloud and Community CloudUnified messaging with any cloud or mobile email platformIntegration with most cloud-based CRM solutions

What Avaya offers

Avaya improves sales performance

Avaya helps optimize sales processes and performance by accurately monitoring, tracking and identifying sales activities that deliver the best results.

Avaya Impacts Sales Outcomes

Avaya enables service teams to delight their customers by addressing their questions and issues efficiently and effectively.

Avaya enables better service

Outcomes achieved with Avaya

Resolve service issues faster

Improve customer satisfaction

Reduce on-hold call times

Decrease service costs

Reduce travel

Collaborate more effectively with team members Share best practices and insights more easily

What Avaya offers

Embedded voice, video, IM and presence

Click-to-Call-Conference

Click-to-meet (Scopia)Screen pops of customer records natively in Salesforce Service Cloud and Community CloudUnified messaging with any cloud or mobile email platformIntegration with leading cloud-based customer service solutions

Avaya Improves Customer Service Performance

Existing IP Office Customers

Decision maker: IT – CIO, VP/Director IT

What they care aboutHow Avaya Communicator for Web helpsAvaya’s value to IP Office usersGet more value from their investment in IP OfficeExtend IP Office’s communication and collaboration inside cloud-based business appsGive user the freedom to choose the tools they use to communicate with others; users can leverage their desktop or mobile client, if that is what they are comfortable using, and now they have a third option of communicating right from their browser.Make communicating easier for end usersAllows IP Office users to make voice/video calls right from their Chrome or IE browserProvide communications tools that fit the way people work, not the other way around.Reduce IT hassle of deploying and managing communications clientNo desktop software to deploy or manage; updates are automatically pushed down to usersGive IT the ability to focus on strategic initiatives that impact productivity and growth.

Supported versions of IP OfficeIP Office Preferred EditionIP Office Server EditionIP Office SelectIP Office Release 9.1.4 or later requiredAvaya one-X Portal requiredPer user license and requires users to have one of the following licenses: Mobile Worker, Office Worker, Teleworker, Power UserSalesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited edition

Prerequisites

Collateral and Sales Tools

Avaya Sales & Partner Portal Page

https://sales.avaya.com/en/general/avaya-communicator-for-web

Sales & Partner Pitch Pack

Fact Sheet

Offer Definition

FAQ

Customer Presentation

Sales and Tech Connect Training Recording

Avaya.com

http://www.avaya.com/usa/product/avaya-communicator/

Training

Sales & Tech Connect Partner KT Presentation and Recording

Demo

Avaya Communicator for Web added to the Power Demo Kit for IP Office

https://sales.avaya.com/en/general/anywhere-demo-kit

Demo Avaya

enabled with Avaya Communicator for Web

Briefing Centers being enabled