Lauren Johnson, Policy Coordinator

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Lauren Johnson, Policy Coordinator - Description

Emily Gregg, Policy Supervisor. Robert Duck, Fiscal Manager. Types of Child Support Cases. Four Different Types of Child Support Cases. Both ran by DHS. child . support maintained . privately, such as following a divorce. ID: 670669 Download Presentation

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Lauren Johnson, Policy Coordinator




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Presentations text content in Lauren Johnson, Policy Coordinator

Slide1

Lauren Johnson, Policy Coordinator

Emily Gregg, Policy Supervisor

Robert Duck, Fiscal Manager

Slide2

Types of Child Support Cases

Four Different Types of Child Support Cases

Both ran by DHS

child

support maintained

privately, such as following a divorce

Where child is

being cared for by someone other than a parent,

like a relative

or the foster care system

Cases where

the custodial

parent is receiving public assistance from the

state

Cases being established, enforced and/or modified by the Tennessee Child Support Program

Slide3

The

Title

IV-D

Child Support Program

A national program authorized and defined by federal statute

A federal, state, tribal, and local partnership to assist families with self-sufficiency

A program administered in Tennessee by the Department of Human Services

Slide4

IV-D Child Support in Tennessee

What We Do

Child support

locates

the non-custodial parent for the purposes of…

Slide5

14.4 million custodial parents

82% Women

79% Are 30 years old or older

68% White

25% Black

21% Hispanic

15.8 million child support

cases

$33.6 billion collected in support according to the FY2013

Office

of Child Support Enforcement

$

32

billion collected in support

(74% [$22.2 billion] collected through Income Withholding Orders)

Figures From Across our Great Nation

THANK YOU!!

Slide6

Did You Know..

August is

Child Support

Awareness Month

Slide7

Slide8

Slide9

Tennessee Child

Support

Performance Measures

Paternity Establishment Percentage (PEP)

Percentage

of Cases with Orders

Collection Rate

for Current Support

Percentage

of IV-D Cases with Collection on Arrears

Cost-Effectiveness

Slide10

Tennessee IV-D Child Support

Performance Trends

3.65%

5.90%

Slide11

P

The Tennessee State Distribution Unit processes

over $

1.6 million in child support payments

every day

Child Support Collections Last year (SFY)

$611 million

$590 million

went directly into the hands of families

Tennessee Child Support Payments

Slide12

Child Support Judicial District Map

Slide13

Jud

13

Over 20% of all cases with court orders are in Memphis

Slide14

How Employers Help Our Efforts:

Employer Responsibilities

Report new hires to the State within 20 days through

https://www.tnnewhire.com/

Enroll children in health care coverage when ordered

(withholding limits apply)

Income Withholding Order (IWOs)

Know them, accept them, love them:

http://www.acf.hhs.gov/sites/default/files/ocse/omb_0970_0154.pdf

Only the clerk of the court & DHS child support/contractors have authority to issue IWOs (T.C.A

. 36-5-501 et seq.)Federal law requires the use of the IWO form in all child support cases

Remit payment within seven (7) days of the date the employee is paid

Notify child support services regarding lump sum payments

Report the termination of an employee to child support services

14

Slide15

State matches the new hire data to child support obligations and issues Income Withholding Orders to employers

Prompt reporting helps to detect and prevent public assistance, food stamps and unemployment and workers’ compensation fraud by matches to these databases.

Other states can also conduct matches through the National Directory of New Hires to prevent public assistance fraud

15

New Hire Reporting: Why Its Important

Slide16

New Hire Reporting

Slide17

17

Report new hires with the same FEIN (Federal Tax ID Number) that you use to report each New Hire's Quarterly Wage information

.

Including a contact person

&

phone number is optional but extremely helpful. This information will be used in case the new hire's information is missing or illegible

.Hand written report are are often difficult to read & can increase data entry errors. Please use black ink & legible handwriting

New Hire encourages you to type the information and use size 12 font when possible!

New Hire Reporting: Helpful Hints

Slide18

Internet

:

www.tnnewhire.com

; register your company and report on-line or via a file

uploadMail: (for diskettes, magnetic tapes and cartridges, W-4's, lists and State Reporting form)

Tennessee New Hire ReportingPO Box 17367

Nashville, TN 37217Fax

: (for W-4's, lists, and State Reporting form) 1-877-505-4761

Questions/Problems: Contact MAXIMUS New Hire at (615) 726-5200 or online

18

New Hire Reporting: Where to Report

Slide19

Income Withholding Is Challenging!

Knowing

which state laws, rules, regulations to apply is difficult for

employers

Employers

know that they can be liable if garnishment is processed incorrectly

Some states require separate payments and methods of payment for fees and/or non-IV-D payments, causing additional administrative expenses for employers.In some states not all payments are directed to the SDU.

Slide20

Send With Payment

20

Income Withholding Order

Slide21

Page 2 of IWO

Signature

Required

Who can issue IWOs in Tennessee

?

Who cannot?

Use ‘Return to Sender’ box if form is incorrect in any way

Income Withholding Order

Continued

..

21

Slide22

Changes to IWO

Increased

font size for improved

readability

State

may change the font size if they wish

Result of the changes is a 4-page document instead of 3 pagesAdded language in

REMITTANCE INFORMATION section about finding withholding limits for non-employees in Supplemental Information Next stepsIWO

form and instructions will be approved by OMBOCSE will send an Action Transmittal to statesOCSE

will inform employers and the state courts

Slide23

Slide24

Making IWO compliance easier—

New

Tennessee Child

S

upport

E

mployer Line

(800) 446-0814 or by email at Childsupport.Empdmaint.DHS@tn.gov

Can assist with questions about proration, IWO issues, etc.

http://www.tn.gov/humanserv/cs/cs_main.html

Electronic Funds Transfer (EFT) Payments

Employer Outreach efforts

Tennessee employers

Payroll companiesGroups/Associations

Online employer support

Where we are going24

Slide25

States, tribes, territories send income withholding orders (IWOs) electronically & employers accept & process them

electronically

Paperless!

Most states are already using e-IWO

400+ companies/organizations on e-IWO

Three (3) different options for e-IWO

depending on your company needs25

Making Your Life Easier: e-IWO

Companies on

e-IWO…

ADP Payroll Solutions

Walmart

JC Penny

FedEx

 And MANY, MANY MORE! 

Slide26

26

E-IWO States Map

Slide27

E-IWO States

1.)

OCSE pulls e-IWOs from the states

2.) OCSE separates the

e-IWOs and groups them by employers

3

.) OCSE sends e-IWOs (or Acknowledgment PDFs or XLS) to employer securely via the internet

4.) Employer (accepts or rejects) e-IWOs then sends acknowledgements to OCSE

5.) OCSE then groups the acknowledged

e-IWOs by state

6.) Acknowledged

e-IWOs are then sent back to each state

e-IWO Process

15

Slide28

Want more information? Sign-up to attend a free webinar on e-IWO!

Slide29

Severance

Vacation payouts

Insurance settlements

Retirement incentives

CommissionsStock Options

Lottery WinningsAwardsPayments as a result of verdicts

29

Bonus and Lump Sum Payments

Bonus and lump sum payments made to employees are considered income and may be garnished to collect past-due child support.

Examples include:

Slide30

Provides employers ability to report bonus, lump sum or other type of payout online using web

application

Allows employers to upload a file or enter information on DIS application about employees who are eligible for lump sum type of

payment

OCSE compares info to its debtor file (non-custodial parents who owe past-due support) then returns matched to appropriate state child support agency

Through our partnership with employers, the Debt Inquiry Service makes a significant difference in the lives of millions of children.

30

Debt Inquiry Service (DIS)

Slide31

31

*As

of July 16, 2013

States Participating in DIS

Slide32

Complete registration form

Can be found at:

http://www.acf.hhs.gov/sites/default/files/ocse/debt_inquiry_profile_form.pdf

Or we can email you the form

Send to: Cindy Holdren

Employer Services Team Federal Office of Child Support Enforcement

cynthia.holdren@acf.hhs.gov Phone: (240) 676-2808 Fax: (757) 257-4439Ms.

Holdren can also answer any questions you may have

32

How Employers Can Participate in DIS

Slide33

Located in Nashville, Tennessee

O

perated by our private contractor, Systems and Methods Inc. (SMI)

Currently average 375,500 payments processed per month

Total collections for the Tennessee Child Support were $611,865,498 for Federal Fiscal Year 2013

Customer service line for child support custodial and non-custodial parents:

(800) 838-6911 or (615) 253-4394

Email contacts:

tnccu@smimail.net

or Childsupport.Fiscalservices.DHS@tn.gov

Tennessee

State Disbursement Unit

33

Slide34

Check or money order mailed to the following address:

Tennessee State Disbursement Unit

PO Box 305200

Nashville, Tennessee 37229

Electronic Funds Transfer (EFT) via Automated Clearing House (ACH)

Web pay through the child support website

Credit card payments for registered users

We

encourage all our partners to make the switch to EFT or Web pay!

Payment Options

34

Slide35

Benefits of EFT and Web Pay

Increased

accuracy

– fewer misapplied or misidentified payments, fewer complaints and phone calls

Faster

– families receive payments sooner

Increased reliability

– scheduled payments are

not lost or delayed

Reduced costs – no postage, flat fee or no

fee

Reduced paperwork – no paper checks, envelopes, or turnaround documents needed

Reduced opportunity for theft and fraud

Saves the State and taxpayers money

35

Slide36

Web Pay

Web Pay (or ACH Debit) is where an employer authorizes the State Disbursement Unit to draft their bank account for IWO payments

We will then draft your bank account on the date you scheduled the payment

Similar to bill pay through your bank

EFT

EFT/EDI (ACH Credit) is the process of sending child support payments electronically through the ACH network.

Offers alternative to preparing checks & remittance documents

Your bank will draft your account for the appropriate amount and transmit the payment to the Centralized Collections Unit

36

Web Pay VS EFT

Slide37

How to Use Web Pay

Can be accessed from our website:

https

://tn.smartchildsupport.com

/

Select the ACH/Debit option and follow instructions

Good option for smaller employers

Capable of both one time payments and recurring payments

Similar to paying bills online with your bank

37

Select payment method

EFT/EDI

ACH Debit / Credit Card

Download Remittance Document

      

This Web Site Does Not Accept Payments Drawn On A Foreign Bank Account

Slide38

Tennessee

Child Support can accept EFT payments through the Automated Clearing House banking network using NACHA CCD+ or CTX

format

V

isit our website at https://

tn.smartchildsupport.com

Four easy steps to implementing EFT/EDI for child support withholdings:

Overview: How to Enroll in EFT

38

Slide39

39

1.

Register for an Account

Key at least the first three letters of the employer and click

Search

Choose the appropriate employer name

If the appropriate employer is not listed, click Previous and key different information in for search criteria

If the employer is not on our child support system (TCSES),click on

Create Employer Record

Slide40

If uploading employee information for EFT/ EDI (ACH credit), select

Upload Reconciliation

Spreadsheet

If uploading employee information for ACH debit, click

Schedule New Payment

from the Select an Option page40

2. Reconciliation

Slide41

3.

Coordinate with Your Financial Institution

 

If

reconciling information for ACH debit, click

Continue

to provide bank account information.

If reconciling information for EFT/ EDI, the Reconcile Employee Information page is displayed with the client’s bank account information .

The employer needs to work with their payroll company or data processing department and their bank to generate and transmit a file that includes the withholdings from their employees’ pay along with posting information.

*Note

: If the employer does not have access to Microsoft Excel, they can manually enter employee information.

414. Transmit Payment

!Financial Institution makes payment

Slide42

Live Chat Available Online

 

42

Slide43

Once the account is created & banking information put in, you can:

Schedule a New Payment

Cancel a Scheduled Payment

Edit Bank Account Info

View Online Payment History

Choose payment frequency and start date

Update Contact Info

43

EFT & Web Pay: User Friendly

Slide44

Best Practices

When sending paper checks, only submit identifying information in one place

We must process payments within two (2) business days per Federal law, therefore, we cannot hold payments

Always try to send payments according to the IWO

Please do not reverse EFT payments or stop payment on checks without first contacting us

Problems:

C

all us as soon as possible

We will work with you to find a solution

44


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