Volunteering at the 2012 Olympic Games: a tenuous psycholog PowerPoint Presentation

Volunteering at the 2012 Olympic Games: a tenuous psycholog PowerPoint Presentation

2016-07-26 47K 47 0 0

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Dr. Geoff Nichols: University of Sheffield. Rita Ralston: Manchester Metropolitan University . Volunteers at the Olympic Games. 70,000. Olympics and / or Paralympics. Tasks organised by venues and roles. ID: 421032

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Presentations text content in Volunteering at the 2012 Olympic Games: a tenuous psycholog

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Volunteering at the 2012 Olympic Games: a tenuous psychological contract

Dr. Geoff Nichols: University of Sheffield

Rita Ralston: Manchester Metropolitan University

Slide2

Volunteers at the Olympic Games

70,000Olympics and / or ParalympicsTasks organised by venues and rolesWide range of tasksA critical part of the workforce, and contribution to ambiance

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Research questions

How do volunteers experience the psychological contract – the ‘deal’What components make it untenable?Could inform management of volunteers at similar events

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Background

Episodic volunteers – at the biggest mega-sports eventVery strong motivation to be part of itPsychological contract – influenced by experienceProgramme management will predominate over membership management Post-event euphoria

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Recruitment, selection, training

Apply on line [250,000 applicants]Interviews – regionallyOrientation eventRoles training and venue trainingPossible test eventsPick up uniform and accreditation

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Recruitment, selection, training

Months between application / interview / notification of placeFew weeks notification of training detailsNo expenses or accommodationEarly / late shifts, announced in May, June

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Methods

Interviews with 46 volunteers, mainly Sheffield / Manchester area February – June 2012To cover: demographics experience of volunteering processpositive and negative experiences point at which withdrew – if applicable

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Methods

Follow-up focus groups in September / October 2012To cover: experience of volunteeringexpectations exceeded, met or not metexperience of being managedpost-event feelings

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Expectations almost met

Interviewer lacked skills Aware of costs of travel and accommodation – able to plan in advance Opted for tent after orientationWaiting to hear about shifts [Feb.]

Retired, volunteer at Munich Games

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Still volunteering - expectations strained

Interview ‘I … felt like I was on some sort of MacDonald’s system’

Orientation – wrong information / lack of refreshments / ‘all fluff’Poorly organised test eventLack of shift information

Very experienced and current volunteer

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Withdrawn from volunteering

Interview – could be 20 minutes on phoneOffered role she did not want to do – not using her skillsCalculated costs / accommodation / time away – did not ‘stack up’Withdrew – but contacts to reconsider – impression of LOCOG incompetence

Third year student – language skills

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Elements of the psychological contract not met /strained

Costs – travel to the interview, ‘orientation event’, role training, venue training, accreditation and uniform pick up, test eventsThe inflexible process of the interviewNot using volunteers’ skills or experienceWasted time and expense

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Elements of the psychological contract not met /strained

Accommodation – having to find itMinimal tangible personal rewards: no complimentary tickets for eventsVolunteers away from the main venues might feel remote from the experienceA lack of foodWaiting for information

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Elements of the psychological contract not met /strained

Lack of information – ‘drip fed’Inaccurate or contradictory informationDemands of great flexibilityDemanding shift timesClash with commercial valuesFeeling taken for granted

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At the Games

Tsunami of positivism – collective enthusiasmOvercame previous negative impressionsShifts, transport etc – better than expectedStrong identity as a GM – and as part of small team

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At the Games

Still some negativesVariable team leadersPoor trainingUnderused Poor communication – contradictory information Working alongside poorly motivated paid staffBUT – not the anticipated problems of transport, shifts, accommodation.

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Further questions

How does the PC vary by prior experience of volunteering and by personal circumstances?How perceptions change during and post-games – more analysis?How does an event of this size get the optimum balance between the needs of the event, and the needs of the volunteer?

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Thank you for listening.

Questions........

Dr. Geoff Nichols: University of Sheffield

g.nichols@sheffield.ac.uk

Rita Ralston: Manchester Metropolitan University

r.ralston@mmu.ac.uk

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