For Supervisors and Managers Karen Chawner Strategic Workforce Solutions Alisa Hagan Strategic Workforce Solutions Susan Harnden LCSW HealthPoint EAP Elida Lee Organizational Effectiveness ID: 781673
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Slide1
Best Managerial Practices For Supervisors and Managers
Karen Chawner
Strategic Workforce Solutions
Alisa Hagan
Strategic Workforce
Solutions
Susan
Harnden
, LCSW
HealthPoint
EAP
Elida Lee
Organizational Effectiveness
Kimberly Sullivan
Dispute Resolution Officer
Slide2Differentiating Services
Slide3HealthPoint Employee Assistance Program
Integral to all services
Individual appointments to discuss workplace concerns
Training
Privacy/confidentiality of issues – specifics differ among services
Short
Term Personal Counseling and Referral
Stress, Relationships, Anxiety and Depression, Communication, Substance Abuse
Part of the benefit plan for retirees, employees and their dependents
Manager
Consulting
Communication Strategies, Fitness for Duty, Threat Management, Crisis Related Stress Management, Managing Emotional and Mental Health Concerns
Contact Information
h
r.utexas.edu/
eap
/
471-3366
eap@austin.utexas.edu
Slide4Conflict Management and Dispute Resolution Services
Early contact with the office is encouraged!
Integral to all services
Serves
as
a neutral third-party to resolve disputes
Treats
root causes of conflict for staff at all levels
Initial consultations confidential
Services
provided
Information, resources, and referral
One-on-one conflict, communication and relationship coaching
Workplace mediation/facilitation
Training and education
UT staff dispute resolution officer under the Grievance Policy,
HOP 5-2430.
Administer the grievance decision-making procedure
Slide5Strategic Workforce SolutionsStaffing, Compensation and Employee Relations
Integral to all services
Consultation
with
managers and employees via
phone or in person
Coaching to help you address specific workplace concerns
Training and skill-building
workshops
for
managers and employees
Discussions Groups in which SWS representatives meet with supervisors and managers from various departments to discuss topics of interest or problem-solve questions and concerns
Staffing and Compensation services provided
Classification and Compensation Policies and Procedures
Pay Grades and Structures
Compensation and classification studies
Internal and external salary equity
Recruiting processes, compliance and best practices
Partnerships with advertising agency, relocation vendor and executive search firms
Slide6Strategic Workforce Solutions (cont.)
Staffing and Compensation
services provided (cont.)
Best practices and guidelines for interview/selection committees
Special Consideration program and job coaching vendor
Employee Relations services provided
Feedback on HR related documents
Informal conflict resolution services to help you collaboratively approach conflict resolution with your employees
Performance management
Corrective action (including reviewing documents)
Process guidance or interpretation and implementation of laws, policies and procedures
Conducting difficult performance evaluations
Discussing corrective action with an employee
Consult
with both managers and employees on how to manage
difficult
workplace situations, problems and conflicts
Slide7Strategic Workforce Solutions (cont).
Contact
Karen Chawner,
Director
232-2160
karen.chawner@austin.utexas.edu
Alisa Hagan, HR partner
475-8034
alisa.hagan@austin.utexas.edu
Slide8Organization Effectiveness
Consulting, programs and tools to assist colleges and departments in establishing and implementing organizational strategy and aligning strategy with HR systems and processes.
Services provided
Strategic Planning
Organization assessment and development
Organization Design Consulting
Talent Management
Consulting
Change Management
Organizational Productivity Consulting
Employee Engagement
Succession Planning
Leadership Development
Employee Development
Manager 360 assessment and coaching
CareerSmart
Slide9Group FormatPresentations
Group discussion
Cases
Activities
Take away assignments
Confidentiality
Slide10Introductions
Name & Department
Length of time supervising
Did you plan to be a manager when you started your career?
Were you a manager before you came to UT?
Are you managing people who used to be your peers?
What do you hope to walk away with?
What is your biggest challenge as a supervisor @ UT?
Slide11Skills Questionnaire 30 short situations you could face in your supervisory role
Read each situation and decide what you would be likely to do in that situation (not what you think the right action would be)
Slide12Schedule & Discussion of Topics
April 7
8:30AM
-12:00PM
Introduction/Overview
April 14 NO CLASS
April 21 9:00AM
-
11:30AM
Talent Management
April 28 9:00AM
-
11:30AM
Competency Based
Mgmt
May 5
9:00AM
-
11:30AM
Conflict Management
May 12
9:00AM -11:30AM
Difficult Communication
May 19
9:00AM -11:30AM
Motivating Others
Slide13Next Meeting
Topic: Talent Management- April 21st
Slide14Contact Information
Karen Chawner
232-2160
karen.chawner@austin.utexas.edu
Alisa Hagan
475-8034
alisa.hagan@austin.utexas.edu
Susan
Harnden
471-3366
susan.harnden@austin.utexas.edu
Elida Lee
232-2325
elida.lee@austin.utexas.edu
Kimberly Sullivan
471-6638
kimberly.sullivan@austin.utexas.edu