DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter - PowerPoint Presentation

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Uploaded On 2020-07-01

DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter - PPT Presentation

mgrenacher Problems to solve 64 23x Expectation Changed Experienced bad customer service taking too long to resolve problems Times consumers contact customer service in average mostly other agents ID: 792018

customer mila problems service mila customer service problems swisscom partners support amp http company 2013 euro solution door outsourcing

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Presentation Transcript

Slide1

DANKE

Manuel Grenacher

Founder of Coresystems & Mila Twitter

mgrenacher

Slide2

Problems to solve

64%

2-3x

Expectation Changed

Experienced bad customer service, taking too long to resolve problems

Times consumers contact customer service in average - mostly other agentsPeople want immediate gratification and solution for their request or problems

More then ever, customer service matters

Slide3

Solution

On Demand

Service Next Door

Build an online service marketplace to empower customer to seek help from each other.

https

://youtu.be/TeZPe1Oa0Os

Slide4

Use Case: Swisscom Friends

Slide5

Trusted people next door