PPT-Coaching and Creating an INSPIRE Customer Service Experience

Strategic Vision Engage amp Learn The Voice of YOU INSPIRE Customer Service Agenda Leadership Vision and Workshops Objective CS Survey Results Coaching and Modeling INSPIRE Share INSPIRE Model Examples. 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Creating by Simplifying Customer Experience Creating Differentiation by Simplifying 2 Service providers today are facing intense competitive challenges from other operators, over-the-top players a Donna Agnew. Albuquerque Quality Network . April 21, 2016 . . Definition . Customer engagement. (CE) is an effect, a reaction, a connection, a response and/or an experience of . customers. with one another, with a company or a brand. The initiative for . Jared Miller. Sr. Director, Customer Self-Service. Continental Airlines. Corporate Background. Evolution of Self-Service at CO. Self-Service Adoption. Recent Innovations at CO. Product Consistency. Looking Ahead. What is Customer Service?. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.". Lunch N Learn. Lunch. Learn. Do. Lunch N . Learn Agenda. Things are happening at DET!. Customer Service survey scores. DET Workshops update. Personal brand concept. INSPIRE model examples. What’s in it for you?. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. Thanks for Joining the CCE Webinars. What's . New in Quality Management Suite 5.4 . Thursday, July 23, 2015  2:00 PM - 3:00 PM ET / 11:00 AM - 12:00 PM . PT. Enterprise Knowledge Management Suite (EKMS): Reduce Costs by Enabling Customers and Agents to Quickly Find Answers. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Turn One - Lifetime Customers Jim Roche VP, Marketing & Managed Services | Xtime | Redwood City, CA jim.roche@coxautoinc.com @ xtime #NADASHOW Your photo here 2 Two Things to Agree On Objective is HIGH-PERFORMANCE SAAS CUSTOMER COMMUNICATIONS FROM THE WORLDx0027S MOST TRUSTED CCM SOLUTION PROVIDERCCM buyers are shifting to cloud in order to reduce operational cost while improving productivity a Design an engaging self-service employee and customer experience. Insight: Designing an engaging self-service experience. Build a shared understanding of. . your. . vision . for. . the . improvement of the employee and customer experience. Design and monitor the experience based on:. How can coaching strategies help us to solve student problems?. Creating a Coaching Culture. 1. Outline and objectives of session. To share our current experiences of student support in this and other schools..