Exponent Philanthropy CONNECT Conference 2017 FUND FOR SHARED INSIGHT BREAKFAST 4sharedinsight October 15 2017 PRESENTERS 2 LINDSAY LOUIE Program Director Listen for Good Program Officer Philanthropy ID: 769874
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Exponent Philanthropy CONNECT Conference 2017FUND FOR SHARED INSIGHT BREAKFAST@4sharedinsight October 15, 2017
PRESENTERS2 LINDSAY LOUIE Program Director, Listen for Good Program Officer, Philanthropy Grantmaking at Hewlett Foundation MELINDA TUAN Managing Director, Fund for Shared Insight
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FUNDING PARTNERS4Core Funders Sidecar Funders
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LISTEN FOR GOOD NATIONWIDE7
LISTEN FOR GOOD CO-FUNDERSRita Allen Foundation**The Assisi Foundation of MemphisMs. Elizabeth Bausch Mary Black Foundation Blue Cross and Blue Shield of North Carolina Foundation The Boston Foundation The Chicago Community Trust Cisco Systems Edna McConnell Clark Foundation** Community Foundations of the Hudson ValleyEndowment for HealthEpiscopal Health FoundationThe Florida Bar Foundation GreenLight Fund of the Bay Area Walter and Elise Haas Fund Harland Charitable Foundation Hartford Foundation for Public Giving Hawai’i Community Foundation Health Foundation for Western and Central New York 8 William and Flora Hewlett Foundation** Inasmuch Foundation Innovate Foundation The JPB Foundation** W.K. Kellogg Foundation** Las Vegas – Clark County Library District Foundation Merrion Family Foundation NeighborWorks America New Hampshire Charitable Foundation Ohio Capital Corporation for Housing Oregon Community Foundation Overdeck Family Foundation David and Lucile Packard Foundation** Petaluma Health Center Virginia G. Piper Charitable Trust Plough Foundation The Potter’s Hands Foundation The Private Bank REDF The Rockefeller Foundation** Winthrop Rockefeller Foundation Saint Luke’s Foundation San Juan United Way Sand Hill Foundation Silicon Valley Social Venture Fund (SV2) Sobrato Family Foundation The Spartanburg County Foundation Stand Together Susan Stone (individual donor) United Way of the Cape Fear Area United Way for Southeastern Michigan Weingart Foundation Wellington Management Foundation The Whitman Institute Wishcamper Family Foundation York Solutions’ Think IT Association Younger Family Foundation
LISTEN FOR GOOD GRANTEES BY ISSUE AREA9
KEY CHARACTERISTICS OF LISTEN FOR GOOD10 FUNDING 2:1 1 6 1 . Simple, standard question set 2 . Partnership with SurveyMonkey 3 . Matched funding
LISTEN FOR GOOD QUESTION SET1How likely is it that you would recommend [X organization] to a friend or family member (in a similar situation as you)? 11 What is [X organization] good at? What could [X organization] do better? How much of a positive difference has [X organization] made in your life? Overall, how well has [X organization] met your needs? How often do staff at [X organization] treat you with respect? 1 2 3 4 5 6 SurveyMonkey 1. Listen for Good Question Set, © Adaptation of the Net Promoter System ℠ (NPS)
TECHNICAL ASSISTANCE FOR HIGH-QUALITY FEEDBACK LOOPS12
EARLY INDICATORS OF SUCCESS13Question set appears technically sound Nonprofit ownership of implementation Data are actionable
THE FULL SCALE IS BEING USED14Variation in Net Promoter Scores
SIGNIFICANT CORRELATIONS BETWEEN QUESTIONSHow likely is it that you would recommend [X organization] to a friend or family member (in a similar situation as you)? 15 How much of a positive difference has [X organization] made in your life? Overall, how well has [X organization] met your needs? How often do staff at [X organization] treat you with respect? 1 4 5 6 *
EARLY INDICATORS OF SUCCESS16Question set appears technically sound Nonprofit ownership of implementation Data are actionable
CLOSING THE LOOP17
CLOSING THE LOOP18
EARLY POSITIVE INDICATORS OF SUCCESS19Question set appears technically sound Nonprofit ownership of implementation Data are actionable
FROM DATA TO INSIGHT Site 1 Site 2 Site 3 Site 4 Site 5 Site 6 Site 7 Site 8 Site 9 Site 10 NPS Scores at 10 Food Bank Sites
FROM INSIGHT TO ACTION Site 7 Site 8 Site 9
NEW RESEARCH FINDING22
NEW RESEARCH FINDING23 Practices most frequently seen by CEOs as holding a lot of promise for increasing foundations’ impact in the coming decades
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NOMINATE NONPROFITS TO L4G 201825$15,000 per nominee, matched 2:1 by Fund for Shared Insight Nonprofit application deadline – June 8, 2018 Grant decisions - September 7, 2018 Then… we listen & learn together!
www.fundforsharedinsight.orgMelinda TuanManaging Director, Fund for Shared Insightmelinda@fundforsharedinsight.orgLindsay Louie Project Director, Listen for Good llouie@hewlett.org