Andy ODonald Sr Product Marketing Manager Rajmohan Rajagopalan Principal PM Manager Mufaddal Pratapgarhwala Program Manager BRK2121 Change is hard Journey so far Evolving First Release ID: 683390
Download Presentation The PPT/PDF document "Managing Change in Office 365 Rapid Rele..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1Slide2
Managing Change in Office 365 Rapid Release World
Andy O’Donald, Sr. Product Marketing ManagerRajmohan Rajagopalan, Principal PM ManagerMufaddal Pratapgarhwala, Program Manager
BRK2121Slide3
Change is hard
Journey so farEvolving First ReleaseCommunications & ToolkitYour role in changeAgendaSlide4
Service Management Framework
OPERATE
Run State
EMPOWERED
IT, Admins,
and
Partners
ENGAGED
Productive Users
EXCELLENT
Service Experiences
DEPLOY
Change
Management
Service Health & Incidents
Maintenance
Performance & Monitoring
Support
Usage & Adoption
Extensibility & Development
OPTIMIZE
Productivity & EfficiencySlide5
Change is hardSlide6
“No man ever steps in the same river twice, for it’s not the same river and he’s not the same man.”
—HeraclitusSlide7
Transitioning to an evergreen service
18-36 month releases
can be daunting…
Continuous updates make
the transition easier.
?
?!
:)
Impact
Impact
Notification
Heavy
Impact
Skipped UpdateSlide8
Hands-on, manual
Issues can be fixed by a few people
On-premises as the base
Atomically automated, human orchestrated
Issues often span areas, teams, individuals
Tweak architecture to match usage
Machine orchestrated
Dev ==
Ops,
e
veryone fixes
Architecture is forward-looking
100K – 1M+
~250+
Every year
1M – 10M+
~2000+
5-6x a year
100M – 1B+
~100,000+
Every week
GLOBAL SCALE
COUNTRY SCALE
CITY SCALE
What does scale mean?Slide9
Deploying changes at scale
Our surface area is too big/partitioned to manage
traditionally
Service management is largely done
via
our
Datacenter
Service FabricSlide10
Service change management process
LISTEN
Signal vs. noise
Feedback
Measure and improve
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
ResourcesSlide11
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
Service change management process
Exchange
Online
Skype for Business Online
Office 365
ProPlus
SharePoint
Online
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
ResourcesSlide12
Service change management process
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noise
Feedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
ResourcesSlide13
Journey so farSlide14
FIRST
RELEASE
June 2014
Journey so far
OFFICE
ROADMAP
June 2014
MESSAGE
CENTER
April 2014
ROADMAP IMPROVEMENTS
January 2015
ADMIN
APP 2.0
March 2015Slide15
MESSAGE CENTER POSTS
ROADMAP FEATURE ITEMS
FIRST RELEASE CUSTOMERS
Some numbers
~10%
of Office 365
3
00+
2
00+Slide16
Features we’ve released through
F
irst
R
elease
APP LAUNCHER
DELVE
O365 VIDEO
GROUPS
DE-CLUTTER
…Slide17
What we’ve heard from you
More changes part of First ReleaseMore granular controls for First ReleaseEnjoy providing feedback & being part of the feature iteration process
More timely & relevant communications
More visibility into what changes are comingSlide18
Evolving First ReleaseSlide19
Opt-in feature, available to
most
customers
Existing tenant
Fully supported, SLA backed features
A
group of users gets early access to service updates about a week before they roll-out
to
the rest of the
organization
Two release
options—
Standard & First Release (Entire
organization
or
Select people
)
Most changes and features:
Select People applies only to Office 365 navigation bar, Office 365 Admin Center, & Exchange Online
Office 365
ProPlus
Preview available for First Release today
Office Sway for Business
Select people to preview
updates
so that
you
can
prepare
your
organization
First Release: Evolving based on your
feedback
How does this help you?
What stays the same?Slide20
Demo
Mufaddal PratapgarhwalaSlide21
Office 365 First ReleaseSlide22
First Release: Types of changes
FAST ITERATION
Based on customer usage and feedback,
the
timeline will vary.
OFFICE 365 EXPERIENCES
Same
as what has gone through
First
Release to date
Groups
Delve
App launcher
Clutter
SERVICE UPDATES
Bug fixes
Performance improvements
Security patches
Small visible changes
Admin and Policy changes
FAST ROLL-OUT
Office 365 targets 7 day roll-out saturation
NOTE:
Service
updates are Exchange Online only at this point
Security updates are exempt from First Release
Datacenter fabric
changes (i.e. IP Range changes) are not part of First ReleaseSlide23
RING 1
RING
2
RING
3
RING 0
RING
4
WORLDWIDE
ONCE VALIDATED
BY FIRST RELEASE RING
FEATURE TEAMS
OFFICE 365 TEAM
MICROSOFT
FIRST RELEASE
ONCE VALIDATED
BY MICROSOFT RING
Rings of validation for c
hangesSlide24
Feedback options
ADMIN FEEDBACK TOOL
Key use scenarios:
specific changes & their impact
communication (Message Center comments)
GENERAL CHANGE MANAGEMENT FEEDBACK
Yammer
network
aka.mvs
/Office365NetworkSlide25
Demo
Mufaddal PratapgarhwalaSlide26
Communications
and ToolkitSlide27
Office 365 Service Management Toolkit
Visit the
Office 365 Roadmap to see upcoming features and
releases
roadmap.office.com
Visit the Office Blog to learn more about Office 365 announcements and
news
blogs.office.com
Stay ahead
of change
with the
Office 365 Message
Center
Monitor the Service Health Dashboard
for information about service
health
Keep
current
on the go
with the
Office 365 Admin
app
Have more questions?Join the
YammerOffice 365
Network
aka.mvs/Office365NetworkSlide28
Feedback-based
improvements
Roadmap.office.com
2.0 improvements
Tagging
items as “First Release”
Page specific search
Mobile optimized experience
Simple social sharing options
Individual item-level links
Additional content links for specific content on deploy.office.com and success.office.com when
applicable
FEEDBACK-BASED IMPROVEMENTS
Tagging items as “First Release”
Page specific search
Mobile optimized experience
Simple social sharing options
Individual item-level links
Additional content links for specific content on deploy.office.com and success.office.com when applicableSlide29
Office 365 BlogSlide30
Message Center
Message Center provides:
Targeted communications
Relevant to your environment
3 types of communications
A single location
WHO’S THE TARGET AUDIENCE?
WHY SHOULD I USE MESSAGE CENTER
c
In-product notification of
important
changes and new features coming to Office 365
Provides details on changes and highlights required admin
actions
Authoritative information and what options or actions can be taken
Administrators
IT Communication teams
Help desk
AOBO PartnersSlide31
Service change communications
Stay informed
First
release
features
(
Groups, Clutter, Delve,
Office
365
video
)App
launcherSkype for Business
Trust Center: data map
Plan for change
SPO Team site upgrades
API changeDeprecations: People View, My Tasks
System requirement change
Prevent/Fix issueMessages backing up in transport queue
Certificates expiringFederation impacting change (ADAL)
Service IncidentsService incidentsPlanned maintenance
Message Center
At availability
Message CenterMinimum 30
days (when action is required)
Message
CenterService Health Dashboard15 minutesPRIMARY CHANNELTIMEFRAMEPlannedAt detection
UnplannedSlide32
Stay
up to date — Office 365 Admin App 2.0
Message
center
Support
ticket
status
Management
users capability
Service
health
details
Notifications
for service health targeted for
summer
WHAT’S NEW?Slide33
Office 365 Service Communication API v2.0
API
Provides:
Health
information
for all
Office
365
servicesReal time
health statusHistorical health status
Message Center
communications
WHO’S THE TARGET AUDIENCE?
WHY SHOULD I USE THIS API?
ISVs and reseller partners
In-house development
teams
AOBO Partners, IT pros, and CTOs
Service Communications
API
Simplify Office 365 monitoring
and improve visibility
Real time and historical service status
Communications for service incidents,
planned maintenance, and
message center Extend the ecosystem around service communication Create applications and integrate with service management panels
Part of the Office 365
Management APIs
cSlide34
Your role in changeSlide35
Change Management Roles & Responsibilities
During a change
After
a
change
Before a changeSlide36
Before a change
Before a change
During
a change
After
a
change
Before a change
YOUR ROLE
Understand what to expect for changes and communications
Read Message Center, Roadmap.office.com, blogs.office.com frequently
Sign up for First Release Select people in your production tenant and include your IT team and power
users from
your organization
Review internal change management process and focus on agility and reducing duplicating work such as creating your own help content.
Understand the Office 365 system requirements and check compliance
MICROSOFT’S ROLE
Set customer expectations for service changes
Provide notice 30 days in advance for any change requiring administrator
action
Publish majority of new features and updates on roadmap.office.comSlide37
During a change
During
a change
During
a change
After
a
change
Before a change
MICROSOFT’S ROLE
Roll change out to First Release customers
Monitor telemetry and support
escalations
for any unexpected
issues
YOUR ROLE
Check Message Center and review the additional information link
Take
action
required (if applicable)
Update any user and help desk
content
If a break/fix scenario is
experienced,
create a Support RequestSlide38
After a change
After
a
change
During
a change
After
a
change
Before a change
YOUR ROLE
Work
with the customer to adopt the change (Office 365 Success Center
)
Review change management processes and bottlenecks for opportunities to streamline, and use more MS resources
Provide general feedback in Yammer and specific feedback in the admin feedback tool
MICROSOFT’S ROLE
Use our listening mechanisms to improve the change
Listen to feedback from Yammer & admin feedback tool
Update roadmap.office.com statuses and add new featuresSlide39
Be a change ambassador!Slide40
Q&ASlide41
Join the conversation!
Share
tips and best practices
with other
Office 365
experts
http://aka.ms/office365networkSlide42
Visit
Myignite
at
http://myignite.microsoft.com
or download and use the
Ignite
Mobile
App
with
the QR code above.
Please evaluate
this sessionYour feedback is important to us!Slide43Slide44
AppendixSlide45
System Requirements
Any Office client in mainstream support
Web browser
Office client
Older clients
Current and previous version of Internet Explorer and Firefox
Current versions of Chrome
and
Safari
Office 365 won’t deliberately block connections
Existing features may operate differently and not work over time
New features may not be available
Office 365 will only offer security fixes. No code fixes.