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The impact of technology on ways to play and pay The impact of technology on ways to play and pay

The impact of technology on ways to play and pay - PowerPoint Presentation

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Uploaded On 2018-09-18

The impact of technology on ways to play and pay - PPT Presentation

Introduction Play and pay largely occurs through humantomachine or humantohuman interactions The common and main play amp pay devicesmechanisms are Slot machines humantomachine interactions ID: 669970

pay play payment systems play pay systems payment technologies amp issues cards human playing slot patrons machine cash legislation

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Slide1

The impact of technology on ways to play and paySlide2

Introduction

Play and pay largely occurs through human-to-machine or human-to-human interactions;

The common and main play & pay devices/mechanisms are:

Slot machines (human-to-machine interactions);

Table games (human-to-human interactions); and

“Wait & see” games such as horse racing, sports bets, lotteries, and pools;

Ways of playing the games and payment methods, continue to change as technology advances.Slide3

Regulators’ position

What does this mean for the Regulators’?

Are they ready and able to cope with the changing playing and payment landscape?

What is their attitude towards these?

Do these new playing and payment systems also present opportunities for regulators? Slide4

Pay and play in the mid-late 90’s to early-mid 2000’s

Slot machines - Pay and play devices

There were two ways of (legally) inputting money to access play on a Slot Machine; i.e. Coins/Tokens; and Currency Notes;

As such the following devices and mechanism were central features on all slot machines:

Coin

Comparitors

(Acceptors); hence – Hoppers & Drop Boxes;

Bill Validators; hence – Canisters.

Thus, there were two clearance and count process i.e. the Hard (for tokens/coins) and Soft Count (for Notes) –

Legislatively this required the Hard and Soft Count Rooms with distinctive requirements;

Therefore, a significant compliance cost to operators.Slide5

New Generation of playing

Current Method

Dinosaur Method

Looking

AdeadSlide6

Payment Systems

Slots payment systems

Payments from slots were mainly:

Hoppers

Through coins, dispensed from the Hoppers;

Customers had to carry large amounts of heavy coins;

Long queues at the cash desk particularly during peak time were a common sight;

Hand payments;

Required the generation of slot shorts from the CMS; (or the completion of manual slot shorts); and

The collection of

payouts

from the Cash Desk

Therefore, the speed and accuracy of the payment was dependant on human factors; Slide7

Current Technologies of Play and Pay

Most major operations have done away with the use of tokens – in favour of coinless and/or cashless systems;

Hence, the associated devices such as Coin

Comparitors

, Hoppers and Weigh Scales are rarely in use;

The coin slots have been blanked on most slot machines;

The Hard Clearance, Count; and the Hard Count Rooms have become obsolete. Slide8

Current Technologies of Play and Pay

The erstwhile technologies have been replaced with new instruments of value such as:

Player Tracking Units/Player Management Interfaces;

Carded Play (Loyalty Cards); - which allows players to be individually rewarded, analysed and contacted;

Self Service Kiosks – Where patrons can load/unload cash into loyalty cards without the cashier;

Vouchers – such as in Ticket-In – Ticket-Out systems;Slide9

Current Technologies of Play and Pay

Remote transfer of credits; e.g. from a Point of Sale to a specific machine;

Non-cashable credits; etc. - which is virtual money created by the operator on the CMSSlide10

Positive impact of new play and pay systems

Technological advancements are impacting on playing & payment in the regulated gambling environment - especially on issues such as:

Speed of the games

– hence more games can be played with minimal interruptions e.g. Hopper fills; Jams; etc.

Improved Transaction processing speed

– payments are made directly into the patrons account at the machine –

Hence no need to leave the machine, thus an increase in playing time & revenue;Slide11

Positive impact of new play and systems

Resolution of disputes

– individualised and specific tracking and analysis of disputes; e.g. exact dates & times can be cross-referenced with

surv

. systems & the CMS’

Customer Relationship Management

- Operators can know and understand patron behaviour better – therefore – they can “reward” them directly

,

Flexibility

on machine denominations e.g. through tokenisation; (i.e. play a 1cent game using R1

denoms

for

e.g

)

Hence games can be offered in any and in multiple denominations at the discretion of the operator.Slide12

Positive impact of new play and systems

Security and convenience

– Cards are protected by PINs; so even if card is lost, patrons money remain secured in the system;

No need to carry large amounts of cash by customers and the operators, hence improving the playing experience.

Master Card recently introduced finger print verification on credit cards to possibly replace PIN codes;Slide13

Potential Regulatory Issues

The positive impact yields potential issues of concern which must be prevented; such as:

Protection of the public and privacy

To obtain the playing cards; patrons are mostly required to give out sensitive personal data e.g. ID numbers; Physical Addresses and telephone numbers, etc.;

With every card swipe, or press of a button customers leave traces of data that can be analysed and re-used;

(who owns the data?)

The regulation of such data often falls outside the scope the gambling regulator, but regulated elsewhere - if at all;

This therefore renders the patrons vulnerable to issues such as identity theft; fraud and other undesirable elements;

Also, the operators may share such information with other parties; thus exposing the patrons to nuisances such as unsolicited marketing and advertising

.Slide14
Slide15

Potential Regulatory Issues

Responsible gambling

The convenience and efficiency of the new play and pay systems may induce the patrons to spend more time on a game than they would have if play was interrupted;

The interruption provided by tilts and errors on previous payment systems may have provided the necessary break from play thus allowing the patron to ponder on their decisions;

The relationship between the newer play/pay systems with problem gambling can form an insightful research topic.Slide16

Pay and play methods Slide17

Potential Regulatory Issues

Legislation

(e.g. Rules, Technical Standards etc.)

Inspection & Auditing procedures

– is legislation and the legislative processes sufficiently aligned to these play and pay technologies?

Sadly, the answer is not always yes. Most legislation are still heavy on requirements pertaining to tokens and do not sufficiently address the new play/pay technologies;

Amendments often replace the words relating to old technologies with those relating to the new systems without tackling the structure in its entirety;

E.g

- Regulations around visibility & proximity of ATMs are no longer as useful – since cash is no longer required. 24hrs access to bank accounts!Slide18

Potential Regulatory Issues

Bid Commitments

(e.g. Employment opportunities, training, and skills development etc.) –

The new play/pay technologies clearly require less human intervention - hence less people must be employed:

E.g. the demise of the hard clearances and count, the elimination of hopper fills, jams, and tilts, the reduction of Cash Desk queues all mean less people are required;

In light of this, do/can operators keep the same number of people; or, are they re-skilled or simply phased out?

Do these considerations influence the regulator’s attitude towards these new systems? Slide19

Potential Regulatory Issues

Non-cashable credits; Free play & Mystery

Operators can literally create money through CMS’ and other devices;

Regulations are sadly ill-

equiped

to regulate these; and

There is lack of consensus from regulators hence different requirements around such issues;Slide20

Looking Ahead

As manufacturers continue to look at improving efficiency; the technologies of play and paying will continue to change;

What is considered cutting edge today will be obsolete tomorrow;

The era of the plastic cards is also entering its twilight days – thanks to Smart-phones;Slide21

Looking Ahead

For instance; alternative payment methods other than cash and EFT such as

Bitcoin; Apple; Android; Chase Pay; Zapper etc.

are emerging and gaining traction;

These allow payment through the tapping of smartphones at terminals;

RFID (Radio Frequency Identification) Credit cards allow the waving of credit cards in front of RF enabled terminals to complete transactions;

Therefore, transactions directly from a punters’ bank account to a gambling device are already possible and perhaps not implemented due to legislative inadequacies;Slide22

Technology advancement of

Payment Methods

Online

Paymets

Virtual Payment Method Slide23

Looking ahead – regulator’s points to ponder

Can such systems ever be allowed in the gambling environment? the Jury is out!

Regulators must cautiously embrace the new technologies and share information amongst each other;

It is not expected that legislation can anticipate all changes brought by technological changes;

But regulators can create the necessary agility in their legislation, staff and processes to be at least conversant in this technologies

;Slide24

Looking ahead – Regulator’s points to ponder

What are the new emerging payment methods and how can they be used to tap into emerging markets and assist with regulating?

What can regulators do to keep up with the speed of the advancement in play and pay technologies?

Do we train our staff to keep up with technology and Legislation?Slide25

Page

25

Geographic Location of Play

information

ITS

RFID

Electrotechnical/

Telecommunications

Document Description

Biometrics

SABS SC71 E

TC 211

Golden Handshake

JTC1 SC 34

Biometric Identification

SABS 71 C

JTC1 SC 7

Looking ahead – Regulator’s points to ponder

Bridging the GapSlide26

Thank You

Vusi

Mtsweni