p1ED 111421AUTHORTITLEINSTITUTIONaPQNSAGENCYPUB DATE GRANTpOTEWVAIIA - PDF document

1 p1ED-. -111(421AUTHORTITLE,INSTITUTIONaP
p1ED-. -111(421AUTHORTITLE,INSTITUTIONaPQNS'AGENCY.PUB DATE. GRANTpOTEWVAIIABLF,FROM!EDRS PRICEDESCRIPTORSDOCUMENT RESUME95IR 002 514 .-Jahoda,'Gerald; And Others_Instruction in Negotiating. the Reference Query.Florida State Univ., Tallahassee. School of LibraryScience./-Office of Education (DHEW), WaShington; D. C.25:Aug.75.OEGiP-74-730717p.School of Library Science, Florida State University,Tallahassee, Florida 32306 (Videotape ouly,'$50.00)MF-$0.76 BC-$1.58 Plus postageDecision'Making,Skills; Higher Education; InformationScience; Information Services; *Inquiry Ttaining;,Instructional Materials; Librarians; *Library t`Education; *Library itefarence Services;* LibrarySkills; Problem-Solving; ProfessiOnal Educatiqn;,Research MethodologyCSearch Strategies; TOt PlaIDENTIFIERS*Query NegotiationSe,ABSTRACTAn instructional module designed to,help librarians'learn to identify and 'negotiate reference questions is presented anddiscussed. The instructional 'module consists of an essay on,perfo4pance of negotiation as a decision-making step in the reference.processe and exercises for identification of queries that should benegotiated.' A videotape which illuStrates both good and poornegotiation techniques was also developed. (Author/a)Ar^ \k**********************************************************************Documents acquired by ERIC 'include many' informal unpublished* materials not available frog other sources..ERIC'makes every effort ** td)obtain'the best copy available. nevertheless, items of marginal** reproducibility are often encoOtered and this affects the qua

2 lity** of the microfiche and haracopy re
lity** of the microfiche and haracopy reproductions ERIC makesht** via the ERIC Document Reproduction Service (EDRS). EDRS is not** responsible for the quality of the original document. Reproductions ** supplied by EARS are the best that can be made from the origirnal.*****0***********************4******************************************-e-0'\ ,ssGe9.Schf"--.9,AugUstI,4.......INSTRUCTION IN NEGOTIATING THE,REFERENCE QUERY*byJahoda., Judith Braunagel, Herbert (lath, SO Kline,Marilyn Curtisof Library Science, Florida State Univertity,, TallAhassFL 3230.625, l975,r ""4"79.F.4ABSTRACTti,...Instructi6nal material for identifying queries to be negotiated andtechniques for negotiating such queries is presented. and discussed.Theinstructional material consists bf an essay on performance of negotiationwc::gt.as a,.decision making step in the reference process,'ecisesidenti-.cation of queries that45hould be hethtiated, and a videotape whicli illustrates both good and poor negotiation cechniques.This material is ujed,in'a reference cours& taught at the School of-Library Science, Florida..State University.,.I,I,." i*Work'supported-wIttfl/U.S. Office bf Education Graft 1/0EG-0-74-7307'4'A-)03.)CPARTMENT OF HEALTH:EDUCATION4WeLFARENATIONAL INSTITUTE OFEOUCATIONTHIS DOCUMENT HAS BEEN REPROoucEp EACTLY AS RECEIVED FROMTHE PERSON OR ORGANIZATION ORIGINATING IT POINTS OF VIEW OR OPINIONSSTATEO DO NOT NECESSARILY REPRESENT OFFICIAL NATIONAL INSTITUTE OFEDUCATION, POSITION OR POLICY2tiI"ftM d'.tV..,.c:*4'..,k"Theiirodess of answering reference queriesolas pertormed byfibiarians,

3 ,is_viewed as a series of decision makin
,is_viewed as a series of decision making stepk.' Eath-the following steps must be performed correctly in Order to provicorrect answer toia.qtery:,Y..,''4..#I''f....""...',.1.; The selection of the message of the query.°.,.2.The negotiation-lof the query (when-thisAs necessary).3., The selection of a type or--types of answer-providing, tools.4.The selection of the specific answer-providing reference tools.5.The location of'the page or Pages on whip the answer is found.-.6:The' selection of the answer/...,14,-,.Instructionoal modules for ea ch%of,these six decision,makihg stepsSave been prepared,.�In..this report, the instructional podhiefor steptwo, query negotiation, is presented.Query negotiation should takeplace when tlibrarian suspects thet,a query is incompleteambiguOus,.cont'ains incurate intonation, as. well as for other reasons identifiedin the instructional matial.Query negotiation entails boththeidentificatioh,of queries,that require negotiation and the actual negotiationof these queries: ,..IThe instructional material developed for this step ofthe,reference process.consistsof.an essay,.exercises, and videotape../.The essay and exerciseq?are reproduced in this report.The videotape,"Query' Negotiation: The Reference Interview"", is available for ts.,5"6, 00.-and may lie ordered from the Instructional Media Center, Attention:C. A. Wimberly, =Florida State University, Tallahassee, F.,brida 32306.".Inst ructional material for query negotiation'is used in thefollowing way., Library.school students in a reference Course are as16dtor read_the attached

4 essay and complete the appendedeXdrcise
essay and complete the appendedeXdrcises.After_boh_the_essay and_exercises_are_reviewed_byithe_instrUctorlimolass,,the videotape of thetsimulatedIreference interviews isi)resented.Classdiscussion toc6ses-On good as well as poor negotiating procAures-illus-Strated in the tapes, supplemented by the negotiation checklists (page 50of the essay).Students are the assigned an out-of-Class exercise inquerynegotiaCiZi:Each studept.participAtes in two individual negotiationpractices:one in which he plays the role of"pqtron,° and another inwhich he plays the role og "librariari.1%In the role of patron, hedevelops.,,A negotiable query to4asIthe student-librarian, keeping awritten record of the'queryoas initially, asked anthe actual query thathe wants answered.These student negotiatiops are recorded on audio-tap00and critiqued by the instructor,using t6 neotiation'ehecklist as a'guide.The student-student,query negotiation is followed up with aninstructor-student-negotiation.In this isbrcise, students Are givenitfour written queries,, at least one of which is to be negotiated withthe instructor actillg as the "patron ".The student identifies thequery or queirs to be negotiated, negotiates such queries, and answersthe negotiate 'queries....Query negotiation is an important aspect of the work of reference. librarians.The instrucional material described in the report representsan attempt at simulating"the query negotiation procedure, used in librariesand identifying ghidelines for effective negotiation practice.(. , . riARIDA.STATE .UNIVE RSITYs.cgoolaOF LIBRARY SCIENCEe.tb.:Q

5 UEg.NEGOTIATIbN4Ttle objectives ofservic
UEg.NEGOTIATIbN4Ttle objectives ofservice are to answer the realOery and4.A'1!.N.t.7/75 7'-,todo so accurate 4, quickly, and effil(enZly,-#...'In tires stencil we will deal'with the identification of the real query.,This is a key step in "the 'referencee.process.To put, it simply, ugleis we%4recognize anti answer the patron s truer..query, wd are not doing, our job.The identification of the reelqUerytprobably the pluotal step-in the refrence Procese and, one in which ourAu:profess'fonal trainintrisaput to 4 tesf. 'We might even suggest that oncethereal query'has been1,can, in many-cases,,Why and underAidentified,be delegatedcwhat circumsthe subsequent stepsto sub-profesSional.tances are 'we likelyreal queries?Both,theoreticians and practicing reference librarians have.,..#....-,.7,A,Written about this problem.Taylor suggests 'that a patron with'ad information.-.''-in the reference processor ,clerical pAsonneS..to get other than the,-need goesthrough four separat6 and more or lessdistinct stages or phases ini,,refining- and changing Itis'information need.First there is an actual butt!,unexpreesed need for information.It's a vague feeling ofuneasiness_that4;one shOuld know something that one dcesn't knew.Taylor calls this the'vvisceral need.This i's followed by acon2ious description of the information4...,!-.need.Next, thisinformati1on need is translated into a formal statement,�.-"".,(-"still for oneself.Finally, the ]information need becomes ate quety posed tothe..." ,1.,,w,D-reference librarian, if -that`is followed.Taylor calls this the..-.compromised

6 'heedlibrarian can dosinceit may be modi
'heedlibrarian can dosinceit may be modified*by what thepatron thinks thefor him.1We shouldpoint out that the, patron may not wait/'91.until the fourth stage to come to the reference desk but may do so at an1R.S. Tglor. .The process of asking questions,Am. Doc. 13:391-96"(1962),1( :r4tia.earlier"stage.Mount, _a science reference librarian,, gives some of the21..4.,1w.reasons why, the real query may not 'be stated to thereference. pbrarian;It may be because the patron does not want to reveal the realqdery, because41*A.iiA..,he lacks knowledge of the depth and quality of the library. collection,because-*.tie patronIds confidence in the reference librarian's ability or because.--F---1.a.-the` person is ill at' ease. iiposing the query Oein answeringqUetions abouti,-...2the quer/..There is anothei problem also.stated byTaylor: , It is very.,d.difficult to put into words what you-do not know.3But getting,a query that is, notthetlyal query is only one reason furquery negotiation.There 4e othe'r pitfalls that await the unyary reference5..librarian.He may receive queries that are unclear or-ambiguoda. -HeAandalsoget queries that are stated incompletely,f.and/or ate-linenswerable.These are..--types of queries that need to be negotiated before they Can orshould beanswered. 'We might look at, the different types of reference,queries as aspectfum going frOm queries presentbd OL-i coMPIete,-Clear and unaffaiguous)\-.N,statementt to the Opposite at the other tildethe spectrum.At' the goodpart of the spectrum, the_query may be stated so completely thatthe answer.-..is actuall

7 y given.If a patron describes exactly wh
y given.If a patron describes exactly what he wants be may actually4desdribe theanswer to his queiy.At the other end ofthespectrum We 'havequeries that cannot or should not be answes aiked.In this stencil wetill deal with the difficult-part of the reference query spectrum.-,s.Let us now turn'to the types of queries that requirenegotiation before.,2E. Mount.Coimunication barriers and the reference question.Spec.�Lib. 57:575- 78n(l966) 4..;,3R. E. Taylor/.Question - negotiation and infarmation seeking in libraries.Coil. Res. Lib.29:178-94,(1968).; .41.the librarian begins a search.Other types of negotiation -- during and post,search-negotiationwill be discussed later ,in this stencil.The different..,.types,of negotiable queries will be discussed' ii terms of identifying clues(how can we recognize such qUeries1) and ways of getting at the'' real query.4.The real 'query may not be asked.Youkcan never be sure whether or not the real query is being asked but..when a patrOn asks,you wherAccopies of,the Readers'.Guide are located,'heMayiwell want help in finding something that he thinks is'.tool.E_T=1:)17,p1219112/1!P!Sgie title may"that the real query has'not been asked.You might handle.7 pointing ,out the iodation of the requested reference'whether tiepatron asksin this referencethus ,bLa cluethis query byand 'thenkingpatron needs help in locating informatioh in the'tool.If thefor help at yds po*, the real query cam be discerned throughnegotiation.If he does not'Waht help then the'real query was. strictly .a.Another clue foi'identifying misleading queries is t

8 he very broadly(generically) phrased que
he very broadly(generically) phrased query.If someone asks for books on animals, that Vs,q'clue that he may not be telling you what lie actually needs froth the library.In this instance, you might want to tell him that the library has more books0on the subject than he is likely to be interested in and that you could bermore helpful to him i -the asked his query morespecifically.It.has beenSuggested 50 King that at this point the reference librarian engage the patronin a conversation (related to his iniormation need) to find out more about,......_-...,4.what the patron actually wants.4.4.4G.* B. Kfng.The reference interview.Rg 12(2):157 -6G (Winter; 1972):.CP4 .42The query, takes more time than you'can spend on it.Let's say that your patron wants the names of 1975 state libraripsthat are women, have pne child, and have obtained their library school degree4south of the Mason-Dixon line.This is a logical search statement but onethat is difficult and time consuming to answer.Chances Ate that you cannot0affordo spend the time. required for answering this query.You have tonegotiate it to an 'alternate and answerable within alloted time query.Perhaps you can provide partid5the answer, e.g. a list of state librarian',.Awith the.patroa completing the request himself.Amount of inforMation needed!is not specified::.Queries for other than_factual information and'veriflaation,..,...graphic citations may have answers of varying.sizet,For.example,.a ildery..:11f.offor background information might be answered with one.docuMent,or with aAt.Ilarge number of documents.A request f

9 or a bibliography._ on a s bct maye.._ _
or a bibliography._ on a s bct maye.._ _____A._ _,_____also have a wide,range of nuMbef-Pf"citations as answers.When-the approxi-mate number of desired doduffients or citations is not specified by the paSron,this should be asked in the negotiatdonstep.Level of answer is not specified.Queries for other than factual-information and verificiation of biblio-graphic citations may have different and potentially acceptableanswers forpatrons with different levels of training and/or interests.Requests for.background-`information are particularly dependent on level of training.Findout whether the answer is for a specialist in the field, a specialist inAnother field, a layman with a good liberal education, ora layman withrelatively little education..Remember-to be diplomatic,All of. these(/) ,44this information in the negotiation stage.If you'are,dealing with a,wsdrrogate patidn, look up'the words in a dictionary or an,encyclopediat4TABLE 1;drCHECKLISDFORJDENTIFICATION OF'NEGOTIABLE QUERIES4Is this the real query?,A?si Is what is wanted specified?3.subject of query recognized?.t4.Is query statement unaibiguous?,.-5.' Is amountof, information specified?6.,Is level of answer specified?7.Is query answerable in time dvailable?A4cJ4.tA 45%,DURING AND POST- SEARCH 'NEGOTIATION .'All of the newiations listed previously should be conducted befoA\N, -the start of the search.It will sa-ve,time,in the long run if_ the right-3.,query is identified, from the beginning.Despite query negotiation beforetstartingthe search, the.L.1.no.auswer,Also, the maybe InstanCes when too many answers

10 are found"sea rch may result in an unac
are found"sea rch may result in an unacceptable answer or induring thecourse of the search,Thisapoints to4.factthat negotiationmay be'necessyduring the course of the search'or when the search has.been completed.Yi£,k\.Three cases whidh,may require during- and post-starch negotiation-,..occur whey the. query 1.6 not searchable at its given specificity, when theanswer is not recorded in' theliterature; and whkc.,...in Ocuracies.It should be pointed out that while.\....-,:the query statement,cztainsthese types ofnegilljationLing a search or after its completibn, they may.also becommonly occur',necessary in the presearCh stages of sole queries.Query is too specific or too broad to searchA very, specific query.may take too'much time to seirch, as has alreadybeen pointed out.Alio, there may not be an answer to'a highly specificquery.Chancts are that nothineisin the literature on the diets of 10-. year/.A./old male white4children in SomersetICounty, New Jersey during 1925:Such aquerygmeeds to be made more generic, Queries that are too pneric, often a..,aim that the 'real query is not being asked, have to be negotiated to a more.r.0splecific form by narrowing the subject, by specifying levels or tylks of4publications, by date or by other means to come'up with a useful answef...---,Answer, to query is not recorded irrthe literatureThere are at least two types of queries thatfall iFto this category:queries for confidential information and queries aboilt future events.Trade secrets, e.g. the formula for Coca Cola, andsocuxityclassifiedP14. 46.Igaiernmeni informationareex

11 amples,of,querieS foi confidentialinform
amples,of,querieS foi confidentialinformation.,14eWhen this fact isrecognized, the-queryshould be negotiatedinto. adswerableformi;y, say, askillgwhetArjnon-confidential informationabgut the subject'p...tdight.be1.an acceptablealternate answer.'Examples of queries aboutfuture%/,i41.%events thatregUita negotiation.are queriesfor future petroleumproduction.or,..... _...IP,consumption fiigres andthe name of the president-of-AAASseveral years fromtoday, .The correct answerto these queriesis that we do notknow, go.provide fullinformation service a' librarianshould attempt to,negotiate these6fies so that acceptable answersto alternatequeries can beobtained...1Queries about future eventsmight be convertedfrom factual answerstospeCulative answers(estimates and predictions).Suspected errors in querystatement12'Acitktion the.patron wants verified may beinaccurate,the'name of.the.person aboutwhom information is.wanted maybe.miSLpelled, the person's pro-.ti..fession, nationality,.or,datesmay be giyenincorrectly,The name of an.'organization may aliobe misspelled orotherwise inaccuratelyreported.=.Past experience withwhat might be calledsurrogate patrons, e.g.sectetarivasking qperies for theirbosses, indicates thatqueries from such' patronsareparticularly error-prone:Potentially at least, anyinformation ahout the -llowwe aspect of thesearch. statement may. Be' erroneous.In some .c3..4s/there may be aninaccuracy in a key'termin the query aboutwhich neither thepatron nor the librarianwill be aware when` thequery-ds first posed,Forinstance, a patron may -askfor information on"fl

12 ouride in city watersupplies"when actual
ouride in city watersupplies"when actuall he needsihformatiOn on "flourine in city,water supplies"but-is unawareat he has giventhe librarian aninaccurate term.If this0ct' 10 /-4/:"`47inaccurate term is used as an, access point,the librarian unknowingly(beginsthe search in dip:wrongdirection.%. In some cases thelibrarian.may neverrecognize the errorif information can befound which will seem tosatisfy':the query but is notprecisely what the. patroninitially des12red.'Rather..,cthan giving specific directionsfor negotiation of errorsin querystatements..I(there aren't any), generalsuggestions can be given.Be somewhat skeptical,about the accuracy. of names,placeb, datesorbibliographi c citations:Iferrorsigns of error are suspected,. . altetnate'spellirigs, dates, etc. might be..asked for.The patron may be able,tosupply related terms or_synonymafor...-.'",..a key term in'thejery.Also. ask the Patron where heobtaihed his infor-_,,,'mation about the query.011NEGOTIATION TECHNIQUES4P,-The qupstions.listedin Table ,1Identification.of Negotiable'Queries, a& questions which youshould ask Yourself about thepatron'sr.,query statement.If the answer to a numbered.'question .i"no", it is a clue'fiat you have identified missing informationwhich may be essential to4correctlTanswering the query.This dissing information canthen be sought.t'hrougii questions'(negotiation).k..The numbered questions aid inidentifying queiet which require1negotiation, but in working with'individual patrons you will need torephrasethe quest5n to meeteachsituation. 'Remember that people varyin sensitivit

13 y to beingquestioned.'Try to be in teres
y to beingquestioned.'Try to be in terested, helpful without..being nosy.In other words, be diplomatic.tWhile each patron must be treatedindividually,. the followihg generaltechniquesav\b%een identifitd which can help youmake the patron feel atease and aid youin.fullrnegotiating. the query.These points are summarized ' 48r....,/in Table 2 :---Checklist...,,,.... ?a....ft;en and Closed'QuestionsKing has suggested that in the initial stages of negotiation.,.e.the eference librarian usepen questions to encourage the patron to discussi......his information needs.open question cannot be,Aanswered.with simply a"yes"A..a.1 '.or "no".Instead, the response is left, up to the patron.Open question.typically begin with such words as. what, when, how,'who or where.'Example:Query:"I would like some information on computers."Negotiation Question:"What would you like to know aoout computers?"LThis ,open7ended'question will not lead the patron, instead allowing himto further elaborate on his needs.A closed negotiatn question suchas "11; you want books or Journal articles?" tends to prematurely restrictthe patron's explanation of his request.The result may be that the librariananswers an incomplete or incorrect query.In the final stages of negotiation, when you have'learnedas much asnecessary about the patron's information need through asking open-ended,questions, you can employ closed questions to attempt to coordinate therequest with your library's organization of information.Closed questionswill aid in determining such elementsas the amount of information neededor the form,in

14 which the patron wants it.Closed questi
which the patron wants it.Closed questions are questionswhich may be answered with "yes" or "no",or which offer a choice betweenpossibilities.Examples:"Would yoU prefer a biography?"(Yes or No);"Would you like to see an annotationor the article itself?" (Choice betweenpossibilities).12 49'142%-Listening and ,Summarizing,Iti negO.tialion,,the librarian should encourage thepatron to do most"115of the talking -and.tO set the direc ion of the preliminary discussion.Penland-that the librarian listen as long as possible without interrupting,the'patroe,'and tryto'rnshthe pace of.the interview.1Genuine listen-.inginvolves riot..linlYCOneentrating,on what is being said, but also bein&alert to the tone of conversation, expressions, gestures.It can also,.4be-helpful to restate the content of the, patron's request.Peck suggestssummarizing or paraphrasing the patron's query as a way to insure mutualunderstandingan4 to help a librarian focils upond onverbhl'CommunicationIn addition to beingpatron,, you should insure'ones.YSu should attemptthe exact query.2,Alert to,the nonverbal cluesthat the nonverbal clues youto communicate friendliness,projected by theproject are positiveIalertness,"And interestto the patron nonVerballi as well as Verbally.Establishing eye contacthelps to signal tb the patron that' you are listening to him.Nodding yourhead to indicate you understand what he is saying can encourage hip to talkand help him to feel at base.Your bands can aldo show your Attention.If you ;top typing but do not take your hands off theewri'ter keys, orif youto shuffle through t

15 he catalog cards you were working,with-N
he catalog cards you were working,with-NNwhen approached, the patron feels he does not haveyour complete attention.or that he'is keeping you from more "important" tasks.1;.17.TEiiTand.The intervie2 ascomMunication.- Library Occurrent 24(May 104), 422-424.2T. P. Peck:Counselihg skills applied' to reference serlOices.ER14(Spring 1975), 233-235..1.3 1TABLE 2CHECKLIST FOR EVALUATINGNEGOTIATION-Good NegotiationLibrarian uses open questions inthe initial stages of negotiationEncourages patron to-discuss hisinformation needsSummarizes or paraphrases thepatron's query to insure mutualunderstandingMakes eye contact with patronGives patron full. attention.Remains objective about the contentof the queryAttempts to make patron feel, at ease;Follows the patron's train of thoughtShows empathy for the/PatronIs aware of nonverbal clues,1f11%t'Poor NegotiationIIIIs114N,JLibrarian interrupts patron as he.attemptsto discus% his information needs.Uses closed questions too early in the-'interviewDoedn't give patron full attentionAA,Reacts subjectively to the content of thequery cannotqueryIs ,tool quick to state that thebe answeeed.Prwides an-answer to the query fxemeturely.without thorough conpideratioir.Placed patron on the defensive/4-ue'IbAAExhibitsnensiness in warking,pithiiatrtnyt. .44r5/Examples of Negotiation QuestionsN4Each librarian develops-an individualapproach to questioning the1,,l'..-.=...-,ppatron in negotiation, and noone way of phrdbing can be pinpointedAs bestI.foruse by'ull librarians.The following examples illustratepossible ways-4of questioning a patron to cla

16 rifya query whichhas,been identifiedasne
rifya query whichhas,been identifiedasnegotiable through_ude of Table 1.Is this-the real query?"Here'is the publication thatyou requested.May I.help you to locate.any particular information in it?"'.Is what is wanted specified?,!!pam not 'suretype of informationIs the subjectwhat you would.like to knowabout thissubject.would you like?This will helpmein answering..of the_query recognised?Whatyour query.""I am afraid that Iam not familiar,with the subject ofyourques4ion.Can you help me by tellingme a little bit about it?"Ambiguity in query statement?,"There is a word inyour'query thgt may have more thanone meaqing.%Could you tellme which meaning-you have ip mind?"Amount Of information specified?'About how many publicationswould you like on till subject?"aLevel of answer specified?"We have publicationson this subject written for differentaudiences.Would you like somethingwritten for a subject specimlist,a layman, orperhaps someonea special need?"Query answerable intime4Available?"I am afraid that Icannot spend as'much timeon your question as,.woun be required.We can de) one or twO things.-,Ican answer your questionin part for you andsuggest how you might complete thejob.Or, we canmodify your questionso-that it can be answered inthe time available." Module 2,err NegotiationNEXERCISE 1:Identification of Negotiable QueriesThe following information requests include both negotiable andnon-negotiable queries.1.For those which you feel require negotiation, write the number,of the category in Table 1, "Chetklist for Identification ofNegotiable Queries," rhich signals that

17 negotiation is needed.2.If there,are mo
negotiation is needed.2.If there,are modifiers absent (see Descriptor Checklist) whichyou feel are necessary to answer the queiy, also write thenumber of the missing modifier.Table 1ModifierNonrChecklistNumher(S)NegotiableNumber(s)Query.Examples:.A.1 want to learn about metalorganic2, 4; 5, 62,25compounds.-.B.How.many U.S. patents were issuedin 1973?C.Was Gerty Cori foreign?3, 422, 26, 274X1.I need a definition of CoriolisForce..2.Locate Rachel Carson's Northwith the Spring.3.I need someintroductory ingorma-Ition on .photosynthesis.4.I want to find Roger Adams'article on rabbit disease.5.Where can I find information abouthome beating?.6.Where can I find informationabout Physics?7.What is the German word 'forelectricity?18.' What is a rudd?9.I need a diagram of a node./10.What is the equation for Boyle'sLaw for Gases?ti\111-s. 1/4sfAPestable 1Non'AChecklistModifie'r ,NegotiableNumbers(s):Number(s)Query.11'.What is the melting point of sodiumchloride12.Where is the Biological Abstracts?13.Who is the current chairman of the"Atomic Energy Commission?14.. What companies in Tallahassee sellrandomizers?15.' What was the time of sunrise in_Tallahassee on 6/15/74?16. Where can I find information abouttanks?17.What islopafour?I can't. findit'in any science dictionary.18. 'Do you have a journal called"Mammals and!something"?'O.19.need to find an article,by R6noldton computer engineering.20.Expenditure on research in physicsAn 1979.,21.What iA, the address of Joe Rosen,a professgr of chemistry at the,University of 'Michigan?22.List of all journal articles on-fluorides.17L