‘wemote vuickStart’ tremium is - PDF document

† ‘wemote vuickStart’ tremium is
† ‘wemote vuickStart’ tremium is mandatory for deployments over 1,000 nodes †† ‘Service Desk’ feature configuration is not available under this service, but is available through a separately purchased service KACE Remote QuickStart (for KACE Systems Management Appliances) Description The KACE Remote QuickStart service is a custom-tailored implementation solution designed to assist you with the initial implementation and configuration of your KACE Systems Management Appliance (“SMA”). The service focuses on ensuring KACE is configured optimally for both your environment and your priority administrative needs. It also includes knowledge transfer on how best to manage the core processes and features of your KACE appliance. It is available for purchase in one of two convenient options†:  Remote QuickStart Essentials  Remote QuickStart Premium Outcomes Our KACE Subcect Matter Experts (“SMEs”) ensure all the core features and configurations of your KACE SMA such as initial setup, agent provisioning, custom inventorying, and more are quickly and efficiently implemented. Our SMEs also work closely with you in identifying and implementing one or more of your top priority administrative features such as patch management, scripting, software management and more. By leveraging our time-tested methodologies and expert guidance through the entire implementation processes, your IT teams will be ready to administer KACE for best serving your environment demands. Benefits  Ensure your KACE solution is set up quickly and properly  Save valuable time with help from experts to implement your new solution  Receive expert and custom configurations designed for your specific scenario  Learn best practices to ensure you are using the solution to its fullest potential Approach and activities Wbta ebtaer selectbog of tae ൻACE Refote ർubckStൽrt servbce optbogs (“Essegtbals” or “Prefbuf”), you wbll recebve support og ൽll of tae ‘core’ desbggൽted feൽtures. Selectbog of tae “Essegtbals” servbce o

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ptbog bgcludes cogfbgurൽtbog ൽgd kgowledge trൽgsfer of up to (1) ‘optbogൽl’ feൽture, wable selectbog of tae “Prefbuf” servbce optbog bgcludes cogfbgurൽtbog ൽgd kgowledge trൽgsfer of up to taree (3) ‘optbogൽl’ feൽtures††. Tae ൽctbvbtbes supported wbtabg eൽca ‘core’ ൽgd ‘optbogൽl’ feൽture ൽre lbsted bg ‘Appegdbx A’. KACE SMA QuickStart – Core Features KACE SMA QuickStart – Optional Features Product Overview ● Software Distribution ○ Initial Setup Configuration ● Patch Management ○ Agent Provisioning ● Scripting ○ Inventory Data ● Software Management ○ Custom Inventory ● Assets ○ Intro to Self-Paced Training Library ● Server Monitoring & Agentless Inventory ○ Reporting (includes email notifications) ○ ● = core ○ = optional User Portal ○ 2 The Remote QuickStart “Essegtbaes” option includes the following activities which are typically delivered between two (2) to three (3) sessions:  Dbscovery / Arcabtecture / Desbgg & Docufegtൽtbog - Revbew bfplefegtൽtbog busbgess objectbves, cogfbrf tae expected scope, ൽgd bdegtbfy key persoggel - Vൽlbdൽte servbce prereඁubsbtes ൽre fulfblled - Defbge ൽ proposed ൽrcabtecture of tae ൻACE solutbog for tae egvbrogfegt - ൺdegtbfy ൽgd cogfbrf tae ‘optbogൽl’ feൽture(s) selected for cogfbgurൽtbog - Defbge tae project tbfelbge wbta scaedulbgg detൽbls og tae specbfbcs ൽgd durൽtbog for eൽca geeded sessbog reඁubred to delbver ൽll tae feൽtures bgcluded/selected - Produce ൽ ൻACE Arcabtecture Specbfbcൽtbog docufegt to use ൽs tae bfplefegtൽtbog blueprbgt ൽgd stൽgdൽrd for evൽluൽtbog of tae oggobgg bfplefegtൽtbog - Provbde kgowledge trൽgsfer og tae Self-Pൽced Trൽbgbgg Lbbrൽry  Deployfegt - Deploy ൽgd cogfbgure oge (1) ൻACE SMA - Perforf ൽll ‘core’ feൽture ൽctbvbtbes - Revbew ൻACE SMA user bൽse ൽgd fogbtorbgg ൽgd reportbgg

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use cൽses - Cogfbgure up to oge (1) ‘optbogൽl’ feൽture  ൻgowledge Trൽgsfer - Dbscuss operൽtbogൽl use of tae ൻACE SMA, bts cogfbgurൽtbog ൽgd best prൽctbces - Provbde kgowledge trൽgsfer og key ൽdfbgbstrൽtbog ൽctbvbtbes for tae ‘optbogൽl’ feൽture Tae Refote ർubckStൽrt “Prefbuf” optbog bgcludes ൽll tae eൽrlber ൽctbvbtbes lbsted ugder Refote ർubckStൽrt “Essegtbൽls” ൽs well ൽs tae followbgg ൽctbvbtbes wabca ൽre typbcൽlly delbvered betweeg oge (1) to two (2) ൽddbtbogൽl sessbogs:  Deployfegt & ൻgowledge Trൽgsfer - Cogfbgure up to two (2) ൽddbtbogൽl ‘optbogൽl’ feൽtures - Provbde kgowledge trൽgsfer og key ൽdfbgbstrൽtbog ൽctbvbtbes for tae ‘optbogൽl’ feൽture(s) selected Prerequisites and assumptions  Scope of servbces ൽssufe just oge (1) ൻACE SMA bfplefegtൽtbog  All servbce ൽctbvbtbes ൽre to be cofpleted wbtabg ൽ two (2) busbgess week perbod  No servbce ൽctbvbtbes saൽll tൽke plൽce durbgg locൽl, stൽte ൽgd/or cougtry aolbdൽys ugless otaer ൽrrൽggefegts aൽve beeg coordbgൽted tarouga tae Project Mൽgൽger  Custofer wbll: - Egsure taebr egvbrogfegt feets or exceeds tae aൽrdwൽre ൽgd operൽtbgg egvbrogfegt softwൽre fbgbfuf specbfbcൽtbogs outlbged bg tae “Hൽrdwൽre Specbfbcൽtbogs” sectbog of tae ൻACE SMA webpൽge (fougd og www.ඁuest.cof/products/kൽce-systefs-fൽgൽgefegt-ൽpplbൽgce/) - Provbde refote ൽccess to tae ൻACE SMA vbൽ WebEx, ൽgd bf reඁubred, ൽ support tetaer. - Egsure ൽll getworkbgg relൽted setup for tae server bs cofpleted prbor to eggൽgefegt 3 - Egsure coggectbvbty ൽccess (tarouga fbrewൽll estൽblbsaed betweeg ൽll ൽgegts bf ൽpplbcൽble) bs cogfbgured betweeg tae server ൽgd ൽgegts - Egsure ൽg ൽctbve user ൽccougt bs ൽlreൽdy estൽblbsaed wbtabg tae desbred bgtegrൽtbog ൽpplbcൽtbog (suca ൽs vCegter, Hyper-V, Excaൽgge, Actbve Dbrectory, CaൽrgeBൽck, etc.) - Egsure otaer tecagbcൽl ൽgd busbgess resources,

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ൽs geeded, wbll be ൽble to pൽrtbcbpൽte tarougaout tae eggൽgefegt Additional notes For more information, please contact your Account Manager. SKU / Price SKU Part # Description QSA-KCE-PP KACE REMOTE QUICKSTART ESSENTIALS QSP-KCE-PP KACE REMOTE QUICKSTART PREMIUM Appendix A Feature Included / Optional Service Includes Product overview Core (Included)  We will provide an overview of the KACE SMA user interface and the following general features: o Organizations (if applicable) o Security/Patching o Reporting o Service Desk o Scripting o Distribution o Asset Management o Monitoring o Inventory o Labels Initial Setup Configuration Core (Included)  We will provide an introduction to the feature  We will assist with initial setup configuration of the KACE SMA for the following general settings: o Appliance settings o System maintenance o Existing configuration settings and system log files o User Roles (up to 3) o Basic LDAP authentication (up to 3) o Device Labels (up to 10) o Organizations (up to 2, as applicable) Agent provisioning Core (Included)  We will provide an introduction to the feature  We will provide recommendations based upon best practices regarding agent provisioning strategy within your network  We will assist in the deployment of up to twenty-five (25) agents. The task can be completed via: o IP range 4 o GPO o Scripted agent installer Custom Inventory Core (Included)  We will provide an introduction to the feature  We will provide up to ten (10) pre-configured custom inventory objects useful for most environments Intro to Self-Paced Training Library Core (Included)  Access to the Self-Paced Training Library is included as part of your ongoing support subscription  We will provide an introduction of how to access the online library  With library content including training materials for aee ‘core’ agd ‘optbogae’ features ebsted within this QuickStart service offering, you will be able to: o Learn an

d receive training og agy ‘optbog
d receive training og agy ‘optbogae’ features not selected with your service o Refresa agd expagd your dgoweedge og agy ‘core’ or ‘optbogae’ features seeected within your service Software Distribution Optional  We will provide an introduction to the feature  We will review your software deployment objectives and provide implementation support based on best-practices  We will assist with the creation and configuration of the managed install process for up to five (5) standard applications, such as: o Tecasfbta Caftasba Studbo™ o Oracle Java 7/8 Update o Microsoft Silverlight o Microsoft Visual C++ Redistributables o Microsoft Office 2010/2013/2016 o Mozbeea Fbrefox™ o Adobe Flash Peayer™ o Adobe Acrobat Reader™ o Adobe Acrobat™ o SonicWALL VPN Client o Cisco VPN Client o Autodesd Revbt™ o (Other applications as determined)  We will demonstrate/provide knowledge transfer to your SMEs about managed installs that support: o Wbgdows™ bgstaeeer o Installers supporting scripting o Installers supporting command-line switches o Multi-file installers (ZIP)  We will assist with the creation and configuration of one (1) file synchronization to your SMEs  We will assist with the creation and configuration of one (1) software update processes to your SMEs  We will assist with the creation and configuration of up to two (2) software uninstallers Patch Management Optional  We will provide an introduction to the feature 5  We will review current patching practices with your SMEs and provide implementation support based on best practices o We will assist with configuration of your Patch subscription o We will assist with creation of up to ten (10) Patch labels  We will assist with the creation and configuration of up to two (2) patch management schedules  We will assist with the enablement and configuration up to two (2) predefined reports Scripting Optional  We will provide an introduction to the feature  We will review current scripting practices with your SMEs

and provide implementation support b
and provide implementation support based on best practices  We will assist with the creation and configuration of up to one (1) script leveraging the configuration/security policy feature  We will assist with the creation and configuration of up to one (1) custom script with up to two (2) tasks, making use of: o Verify o On Success o Remediation o On Remediation Success o On Remediation Failure Software Management Optional  We will provide an introduction to the feature  We will assist with the configuration of up to three (3) metering titles  We will assist with the configuration of up to three (3) software title for typical licensing  We will assist with the configuration of up to three (3) software title for application control Assets Optional  We will provide an introduction to the feature  We will review asset import practices with your SMEs and provide support during the engagement based on best practices  We will demonstrate one (1) import asset function from an existing CSV spreadsheet using the import wizard (you must provide CSV file) Server Monitoring & Agentless Inventory Optional  We will provide an introduction to the feature  We will assist with the configuration of up to five (5) operating systems (OSes) for monitoring using standard Log Enablement Packages (LEPs)  We will assist with the configuration of up to three (3) devices for agentless monitoring 6 Reporting (includes email notifications) Optional  We will provide an introduction to the feature  We will assist with building up to three (3) custom reports  We will assist with configuring up to five (5) email delivery schedules  We will provide up to ten (10) examples of email notifications User Portal Optional  We will provide an introduction to the feature  We will assist with the creation and configuration of up to three (3) Knowledge Base (KB) templates  We will assist with the creation and configuration of one (1) of each type of Portal application: o Download o Script o Software Installe