Chuck Taylor, beacon health options. John burke, burke consulting (into retirement). The . Chinese. word for ". chaos" . (simplified . Chinese. : 危机; traditional . Chinese. : 危機; pinyin: . ID: 589413
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Chaos in the past, present and future
Chuck Taylor, beacon health options
John burke, burke consulting (into retirement)
Slide2The
Chinese
word for "
chaos"
(simplified
Chinese
: 危机; traditional
Chinese
: 危機; pinyin:
wēijī
) is frequently invoked in Western motivational speaking as being composed of two
Chinese
characters respectively signifying "danger" and "opportunity".
Slide3Past chaos
Occupational Alcoholism Programs to EAP
ALMACA to EAPA to IEAPA
Academic Credentials versus Experiential Credentials
Drug Testing
EAP versus Managed Care
Acquisitions
Impact of Benefit Consultants
Slide4Past Challenges
Building Credibility
Proving Worth
Pricing Appropriately
Managing Change within Industry
Establishing Definition and Standards
Slide5Past solutions
Creation of CEAP
Involvement of Outside Expertise
Creation of EASNA
Changed the Value Proposition
Evolved Staffing Credentials
Slide6Past Failures
Too Much Infighting
Did Not Get Pricing Right
Limited Business Minds
Lack of Acceptance of Change
Continued to Operate in Silos
Slide7Present chaos
Broadening of Service Scope
Price Sensitivity
Strong Competitive Environment
Continued Consolidation
Influence of Insurance Industry
Emergence of Technology
Slide8Present challenges
Keeping Up With Change
Maintaining Profitability
Creating Distinction
Being Strategic, not
b
eing Distracted
Creating a Technology Strategy
Evolving Staff
Slide9Present Solutions
M&A of Service Lines
Outsourcing Service Capability
Making Service Levels Consistent with Pricing
Moving Professional Discussions from Clinical to Business
Operating in a Virtual World
Slide10Present Failures
Not Keeping Up with Change
Few Developing Technology Strategies
Not at the Larger Table
Struggle to Maintain Profitability
Do Not Have Recognized National Spokes Group
Slide11Future chaos
ACA or Whatever
Integration of EAP with Broader Healthcare
EAP Seen as Part of Health and Wellness
EAP All About Technology
Demand for More Service at Less Cost
Aging EAP Workforce
Slide12Future challenges
Evolving to Technology Driven Services
Changing the Traditional EAP Mindset
Integrating with the Broader Healthcare World
Being at the Table
Maintaining Viability
Recruiting Skilled Staff
Slide13Potential Future Solutions
Developing Strategic Relationships
Advocates and Spokes Groups Getting to the Table
Provider accessibility for a premium cost
Pricing appropriately
Thinking Strategically
Changing the Face of EAP
Slide14Potential Future Failures
Operating with a Silo Mentality
Not Reinventing Service Models
Not Understanding the Changing Demographic
EAPA and other Groups not Getting Marketplace Visibility
Not
Embracing Technology
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