Chuck Taylor beacon health options John burke burke consulting into retirement The Chinese word for chaos simplified Chinese 危机 traditional Chinese 危機 pinyin ID: 589413
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Slide1
Chaos in the past, present and future
Chuck Taylor, beacon health options
John burke, burke consulting (into retirement)Slide2
The
Chinese
word for "
chaos"
(simplified
Chinese
: 危机; traditional
Chinese
: 危機; pinyin:
wēijī
) is frequently invoked in Western motivational speaking as being composed of two
Chinese
characters respectively signifying "danger" and "opportunity".Slide3
Past chaos
Occupational Alcoholism Programs to EAP
ALMACA to EAPA to IEAPA
Academic Credentials versus Experiential Credentials
Drug Testing
EAP versus Managed Care
Acquisitions
Impact of Benefit ConsultantsSlide4
Past Challenges
Building Credibility
Proving Worth
Pricing Appropriately
Managing Change within Industry
Establishing Definition and StandardsSlide5
Past solutions
Creation of CEAP
Involvement of Outside Expertise
Creation of EASNA
Changed the Value Proposition
Evolved Staffing CredentialsSlide6
Past Failures
Too Much Infighting
Did Not Get Pricing Right
Limited Business Minds
Lack of Acceptance of Change
Continued to Operate in SilosSlide7
Present chaos
Broadening of Service Scope
Price Sensitivity
Strong Competitive Environment
Continued Consolidation
Influence of Insurance Industry
Emergence of TechnologySlide8
Present challenges
Keeping Up With Change
Maintaining Profitability
Creating Distinction
Being Strategic, not
b
eing Distracted
Creating a Technology Strategy
Evolving StaffSlide9
Present Solutions
M&A of Service Lines
Outsourcing Service Capability
Making Service Levels Consistent with Pricing
Moving Professional Discussions from Clinical to Business
Operating in a Virtual WorldSlide10
Present Failures
Not Keeping Up with Change
Few Developing Technology Strategies
Not at the Larger Table
Struggle to Maintain Profitability
Do Not Have Recognized National Spokes GroupSlide11
Future chaos
ACA or Whatever
Integration of EAP with Broader Healthcare
EAP Seen as Part of Health and Wellness
EAP All About Technology
Demand for More Service at Less Cost
Aging EAP WorkforceSlide12
Future challenges
Evolving to Technology Driven Services
Changing the Traditional EAP Mindset
Integrating with the Broader Healthcare World
Being at the Table
Maintaining Viability
Recruiting Skilled StaffSlide13
Potential Future Solutions
Developing Strategic Relationships
Advocates and Spokes Groups Getting to the Table
Provider accessibility for a premium cost
Pricing appropriately
Thinking Strategically
Changing the Face of EAPSlide14
Potential Future Failures
Operating with a Silo Mentality
Not Reinventing Service Models
Not Understanding the Changing Demographic
EAPA and other Groups not Getting Marketplace Visibility
Not
Embracing Technology