Chaos in the past, present and future

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Chaos in the past, present and future




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Presentations text content in Chaos in the past, present and future

Slide1

Chaos in the past, present and future

Chuck Taylor, beacon health options

John burke, burke consulting (into retirement)

Slide2

The 

Chinese

 word for "

chaos"

(simplified 

Chinese

: 危机; traditional 

Chinese

: 危機; pinyin:

wēijī

) is frequently invoked in Western motivational speaking as being composed of two 

Chinese

 characters respectively signifying "danger" and "opportunity".

Slide3

Past chaos

Occupational Alcoholism Programs to EAP

ALMACA to EAPA to IEAPA

Academic Credentials versus Experiential Credentials

Drug Testing

EAP versus Managed Care

Acquisitions

Impact of Benefit Consultants

Slide4

Past Challenges

Building Credibility

Proving Worth

Pricing Appropriately

Managing Change within Industry

Establishing Definition and Standards

Slide5

Past solutions

Creation of CEAP

Involvement of Outside Expertise

Creation of EASNA

Changed the Value Proposition

Evolved Staffing Credentials

Slide6

Past Failures

Too Much Infighting

Did Not Get Pricing Right

Limited Business Minds

Lack of Acceptance of Change

Continued to Operate in Silos

Slide7

Present chaos

Broadening of Service Scope

Price Sensitivity

Strong Competitive Environment

Continued Consolidation

Influence of Insurance Industry

Emergence of Technology

Slide8

Present challenges

Keeping Up With Change

Maintaining Profitability

Creating Distinction

Being Strategic, not

b

eing Distracted

Creating a Technology Strategy

Evolving Staff

Slide9

Present Solutions

M&A of Service Lines

Outsourcing Service Capability

Making Service Levels Consistent with Pricing

Moving Professional Discussions from Clinical to Business

Operating in a Virtual World

Slide10

Present Failures

Not Keeping Up with Change

Few Developing Technology Strategies

Not at the Larger Table

Struggle to Maintain Profitability

Do Not Have Recognized National Spokes Group

Slide11

Future chaos

ACA or Whatever

Integration of EAP with Broader Healthcare

EAP Seen as Part of Health and Wellness

EAP All About Technology

Demand for More Service at Less Cost

Aging EAP Workforce

Slide12

Future challenges

Evolving to Technology Driven Services

Changing the Traditional EAP Mindset

Integrating with the Broader Healthcare World

Being at the Table

Maintaining Viability

Recruiting Skilled Staff

Slide13

Potential Future Solutions

Developing Strategic Relationships

Advocates and Spokes Groups Getting to the Table

Provider accessibility for a premium cost

Pricing appropriately

Thinking Strategically

Changing the Face of EAP

Slide14

Potential Future Failures

Operating with a Silo Mentality

Not Reinventing Service Models

Not Understanding the Changing Demographic

EAPA and other Groups not Getting Marketplace Visibility

Not

Embracing Technology


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