Developed by the University of Wisconsin Oshkosh a nd Wisconsin Department of Health Services Learning Points Identify your personal communication style and the style of others Improve communication skills both verbal and nonverbal ID: 591610
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Coaching T.E.A.M. Talk: Communicating with Style
Developed by the:University of Wisconsin Oshkoshand Wisconsin Department of Health ServicesSlide2
Learning Points
Identify your personal communication style and the style of othersImprove communication skills, both verbal and nonverbalCommunicate successfully with those you superviseAdapt communication skills for a more successful teamSlide3
Who’s on Your Team?
A supervisor works with several team members:Clients/residentsCo-workersCaregiversFamily members of clients and residents
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Encouraging Cooperation and Teamwork
Managers fail due to inability to communicateUnderstand your strengths and limitations to improve skillsAcknowledging style differences allows us to move past conflict Slide5
Identifying Communication Styles
Identifying Communication StylesVerbal vs. Nonverbal CommunicationSlide6
T.E.A.M. Talk: Communicating with Style
It’s not what we say but how we say it!Sort the cards by the one that is most like you to the one that is least like youDon’t think about it too much--just go with your first impressions
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Activity: Analyze the Styles
What strengths does your style bring to the team? How could your style limit the team? Slide8
More About T.E.A.M. Talk
Avoid StereotypesReduce Conflict with OthersImprove Communication with: Other styles Clients Family members of residentsSlide9
Activity: Strengthen Your Team
Think about members of your team—what styles do you see?What skills and strengths does each style bring to the team?How can you build more teamwork and cooperation by understanding communication style?Slide10
Why Understanding Style is Important
Focus on the message, not the personalityMore likely to meet goalsMaximize strengths; minimize limitationsWhat are positive outcomes that result from understanding communication style?Slide11
Learning Points Review
Identify your personal communication style and the style of othersImprove communication skills, both verbal and nonverbalCommunicate successfully with those you superviseAdapt communication skills for a more successful teamSlide12
d
eveloped by
The Wisconsin Caregiver Project
University of Wisconsin Oshkosh
Center for Career Development (CCDET)
www.uwosh.edu/ccdet/caregiver