PPT-Service Manager 2012 Overview

Kurt Van Hoecke Inovativ Belgium Managing Consultant Kurtvanhoeckeinovativbe Achieving IT as a Service Objectives ITIL COBIT MOF Automation Standardization Compliance. Problem Management Training. June 2011. Problem Management - Purpose. The purpose of Problem Management is to: . Identify potentially recurring incidents. Determine the root cause. Take steps to prevent the incidents from reoccurring. . Change Presentation. June 2011. Agenda. Elements of Change. Process Discussion. Roles/Profiles. Categories. Phases. Standard Changes. Tasks. Approvals. Views. Notifications. 2. Service Manager 9.2 - Change Presentation. Chitra Mitra. Product Management Director. Agenda. Introduction. Functional Overview. Product Demo. Q&A. Introduction. Functional Setup Manager:. Functional Setup Manager . provides a guided process for . Problem Management Training. June 2011. Problem Management - Purpose. The purpose of Problem Management is to: . Identify potentially recurring incidents. Determine the root cause. Take steps to prevent the incidents from reoccurring. . Neil Peterson. Senior Premier Field Engineer. Microsoft. UD-B341. Session Objectives And Takeaways. Demonstrate that complex maintenance does not have to be tedious, inefficient, nor a complicated task. New Management Packs. Byron Ricks. Senior Technical Writer . Microsoft. AM-B301. DevOps. A short story about a long story . . What is DevOps?. A way to develop software that emphasizes . communication, . 2012 . Concepts. Travis Wright & Sean Christensen. Senior Program & Technical Product Managers. Microsoft Corporation. SIM210. ITIL. ®. . COBIT. ®. MOF. ®. . Process Design. Implementation. Eamon O’Reilly & . Ranganathan Srikanth. Microsoft Corporation. MGT325. Agenda. What’s new in System Center 2012. SM 10 -> SM 2012. Opalis 6.3 -> Orchestrator 2012. Better together. Key Takeaways. Gavin Kemp & Ellis Paul. Microsoft UK. Session Objectives and Takeaways. …or Runbook Automation, Service Request Fulfillment, Automated Change Management, IT as a Service, Private Cloud…. Overview of changes in Service Manager. Spencer Harbar. Architect. SPC356. Wictor . Wilén. Architect. Introductions. Wictor . Wilén. Director, SharePoint Architect , Author. Connecta. AB, . Sweden. Spencer Harbar. SharePoint Architect. Edinburgh, United Kingdom. MMS Minnesota 2014. Steve . Buchanan (System . Center MVP). Dieter Gasser (CPMB - Author). Samuel . Erskine (MCT - Author). About this session?. MMS Minnesota 2014. SCSM Overview. Configuration Management System (CMS). June 2011. Problem Management - Purpose. The purpose of Problem Management is to: . Identify potentially recurring incidents. Determine the root cause. Take steps to prevent the incidents from reoccurring. . Wally Mead. Senior Program Manager. Microsoft Corporation. Bryan Keller. Lead Program Manager. Microsoft Corporation. MGT311. Session Agenda. Infrastructure Simplification and Hierarchy Design Considerations. What is . Pathfinding. ?. Find a path between two given locations on a map with obstacles. A Broad Area with Many Types of .... A Challenging Search Problem. Need solution in real time. CPU and memory resources are often limited.