Royal Caribbean International General Information and Booking Conditions for The following - PDF document

The following booking terms and conditions RCL Cruises Ltd or RCL (UK) Limited, ity for the proper performanout below. You will be advised of the relevant contracting party at the time of booking and/or in any confirmation invoice.“your” means all persons named on a booki“Royal Caribbean International” means either Royal Caribbea other services (such as flights, on-shore accommodation and/or ground transfers) with whom you book (and not us), your contrcruise and all other such services and arrangements will be with your travel organizer and not with us. The travel organizer’s own booking conditions will apply to your these from your travel organizer before circumstances. However, in the event weunder these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defenses, exclusions and limitations cdeemed to incorporate these terms and a1.1 How do I make a booking? first named person on the booking (who must be at least 21 – see 4.3) must complete and sign our booking form, for your agent to keep on file. Your full name as it of birth must be given at the time of reservation. For all bookings you must pay a deposit (or full payment if booking 1–5 nights €80.00 6–9 nights €200.00 10 nights or longer €360.00 Future cruise consultants onboard who will be able to assist. Please note that any bookings made onboard will be subject to these booking conditions. 1.2 How will my holiday be confirmed? e we will confirm it your travel agent. We will then send your travel agent a Confirmation Invoice. A binding contract between us only comes Confirmation Invoice to your travel agent. Invoice, tickets and any other documents from your travel agent or us, please checkappear to be incorrect, you mumediately, as it may not be possible to make changes later. We regret we cannot accept any responsibility if you t about any mistake in any document (including our Confirmation Invoice) within 14 days of ourdocuments other than tickets and within 5 days for tickets. I provide to you and why? From time to time we may be required to pass on to applicable immigration relating to our guests. You must provide at the time of booking certain personal information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visit our website at and submit these details online. You will need to have your booking ID and date of ived this information from you at the time of booking, verify that the details we are holding are complete awill advise you on how this information can be provided or verified. Our procedures may change and we will inform you of any changes at the time of booking or as soon accurately, you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy Statement on page 81. ted under these booking terms and conditions, If you fail to supply full and accurate details within the time limits we specify, we information within the time limits specifiedtime limits we specified to you. From time to time, we may offer you the option of making what we term a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by usHowever, the exact location of the stateroomour discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested oom are that after your booking has been confirmed, we may (at our discretion) upgrad‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement regarding your stateroom, or stateroom family or friends you want toAt times, we may offer promotional GTY offers. Such promotional GTY categories X – Balcony Stateroom Y – Outside Stateroom Z – Inside Stateroom W – Suite / Deluxe 1.9 Will the price change? e price of your confirmed cruise once we have received full payment of the cruise price. However, we may increase or decrease the prices of unsold cruises at any time. confirmed at the time of booking. After your booking is confirmed but before full payment is received, we will only increase the price if there is an increase in the cost payable for any services (for example, port we will pay the first part of any such increase(s) in costs up to a total amount confirmed cruise (excluding any insurance premiums and amendment charges). Only if any such increase(s) exceeds this 2% will we ask you to pay more. If any additional amount we ask you to pay is greater than ng any insurance premiums or amendment charges), you will be able to cancel your booking. You will then be sent a full refund of all monies you have paid to us for your cruise, except for any insurance premiums and amendment charges. We will tell you about any increase in the cost of your cruise by sending your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell your travel agent in writing that you want to cancel if the additional amount you are being asked to pay is more than 10% as tell your travel agent in writing that you wish to cancel within 14 days, we are entitled to assume you do not wish to and are prepared to pay the additional amount. Any such additional amount must be paid with the balanharge invoice, whichever comes first. We guarantee that these are the only circumstancesafter confirmation and that in any event we will not ask you to pay more within 30 As we are promising only to ask you to pay more in the above circumstances, we cannot make any refunds or reduce the price Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time administration fee of €45.00. You must produce documentary proof of the reason for t (e.g. a letter from a doctor).originally due to take the cruise and the person who actually does so must make sure any amount which is still 1.12 Will I need travel insurance? Yes. All guests must have appropriate personal travel insurance which includes a minimum cover for the coof medical treatment and assistance including repatriation in the event of an accident or illness. We would recommend that between the time you get off the ship and the time you need to board your flight home. Baggage porters will be on hand to direct you to Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/laptop/mobile phone , etc.) ar or elsewhere onboard ship. Special care must be taken of such items. For your important items should be deposited withateroom mini-safe. You are also otect such items. We cannot accept any ity for any valuable or important items which are not deposited ing. For items which are so deposited, the most we will have to pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the most we have to pay So that we may assist as much as possible, the problem as soon lay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the , at latest, at the time of departure from the ship or, for services. Any loss, damage or delay, whicdeparture from the ship or the end ofnotify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You muyour claim by the amount received from any/all insurance companies. Any damage, delay or loss suffered during agetting on and off the aircraft) must be notifthe time of discovery damage or loss or within 21 days of the luggage being made available for you in the event of delay. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is nal convention or regulation. For most international flights, this will be the Montreal Convention 1999. Where the Montreal Convention 1999 applies, the maximum we orpresent for loss, destruction, damage, delay of luggage is the maximum payable under The airline will not be liable to pay any compensation if the airline can prove that it took all necessary steps to avoid the damagefor the airline or its employees to take such measures. In all cases, you must give credit for payments received from any airline or other supplier in connection with your claim. You muyour claim by the amount received from any insurance company. 2.5 What is my luggage allowance? The maximum luggage allowance for guests guest, however, airlines also impose their own baggage allowance, with which you an the cruise allowance. There are always restrictions on the amount, si you may take on any flight, duled services. We strongly recommend that you check with your airline directly for confirmation of your baggage allowance as allowances vary from airline to airline and excess luggage fees may apply. In some instances baggage allowance can be limitecerned and you may be charged Please note: If you are sailing on a transatlantic cruise and you have booked a fly cruise package, your luggage allowance will be limited to the lower allowance, 2.6 What are the passport and visa requirements for my holiday? Please check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your cruise, or check the up to date position with your travel agent in good time before departure. As visas may take some time to for visas may take longer to process by the relevant government organizations For your protection, we recommend that your within 6 months of the voyage termination date. e Visa Waiver Programme, you and all members of your party (including children) must ensure that your passport is machine-readable. A passport is machine-readnumb�������ers and chevrons (“”) printed information page (the page with photogrreadable text will appear on a white strip on older passports and directly on the pink Passport and visa requirements may change and vary by destination. We regret we or otherwise suffer any difficulties or incur any costs as a result of not having the documents and have them available when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. You must ensure that exactly the same name (including initials) appears on your If there is any difference, you may be refused entry onto your flight/cruise. We regret we cannot accept any liability if you are refused entry Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. Wephotocopy with you each time you depart the ship in order to minimize any inconvenience this may cause. Important: These requirements should act as any time (Often there are requirements on passe most up-to-date health requirements for all destinations featribbean International welcomes pregnant guests but will not accept guests who will enter their 24th week of time during their cruise vacation. Guests must bring a letter from their GP stating how many weeks pregnant they are at the start of the cruise, that they are fit to travel and are not considered a high risk documents with you to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify your identification documents and issue your completed Guest Information Forms, Charge Account & Cruise Ticket Form and identification documents to the cruise terminal where one of our guest assistance agents will process your cruise documents, verify identification documents, check you then “Online Check-in.” Not meeting any special request for any reason will not be a breach special request can only be met at an additional cost, that cost will either be invoiced writing at the time of booking, we cannot accept any booking which is conditional on a special request being satisfied. Such bookings will be treated as "normal" bookings subject to the above comments on special requests. The minimum drinking age for all alcoho the ship at the start of the cruise itinerary. For ships originating in Europe, Asia, Australia, New Zealand, and South America, the minimum drinking age limit is eighteen (18). For ships originating in North America and Canada, the minimum driminimum drinking age is twenty – one (21). We reserve the right to vary minimum age limits without notice where local laws require or where deemed desirable or If a guest reaches a birthday that will chthey may visit the Guest Relations Desk w them to purchase and consume alcohol. Royal Caribbean International reserves the right to limit or refuse alcoholic beverages delivered to your stateroom on thdelivered to their stateroom on the last duty free shops on selected sailings which depart from Barcelona. Restrictions apply and this policy is subject to change without notice. This policy also applies on some short sailing’s departing from the UK. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependant on that country's VAT is subject to change without notice. 3.5 What are onboard service charges/gratuities? On all our ships, it is customary to offer service charges/gratuities to staff members who you feel have given you good service and personal attention. An approximate r stateroom guests (€10.00 per person, per day for suite guests) per cruise day, will cover stateroom and dining room service for you must do so at the time of booking and gratuities will be payable in US$ Dollars onboard. Additionally, a 15% for all beverage bills is automatically added to your SeaPass account. Please note: be adjusted when on board. Prepaid service charges will be calculated at the time of booking. Please note: that some of our cr or facilities). Please provide as much information as possible. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible statstaterooms must sign and return the form we ho have a genuine medical requirement for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order servations team for further information. Please be aware that some ports of call may not have an excursions. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorized ent at the time of booking to provide the dimensions as size limitation may apply and we may not be able to accommodate this request. Certain may prevent guests with wheelchairs from goirts of call. Guests medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the meet safety requirements established by hose competent authorities, or where the infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible mannerOn our ships which are sailing from ports in Europe, Asia, South America, Australia or New Zealand no person under eighteen (18) (a ‘minor’) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent or a our ships sailing from a port minimum age for the above will be twenty-one (21) For minors aged 18 or under at the start of an, written authorization to travel from a parent/legal guardian must be provided. Minors travelling with an adult(s) who is notto present the minor’s valid passport and applicable visa (or certified copy of minor’s birth certificate) and an original legally affirmed or notarized letter signed by at least . The letter must authorize the travelling adult to take the minor(s) on the specified cruise and must authorize the travelling adult to supervise the minorivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating lay. A letter can be legally affirmed or er, notary public or commissionsuch evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. We will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/elling with the minor who authorization as set out above. We will not pay any compensation or give any refund to any minor who we have not permitted tominor’s holiday (if not the minor him/hersminor who decide not to continue with the cruise themselves as a result of the failure avelling with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof the minor(s) concerned. Individual staterooms can be booked by married couples whose minimum age is required at time of booking)facilities where each entry is restricted by age. Persons using the Elemis® AquaSpa® contained within the Daily Programme, which is available from the Guest Relations The minimum age for infants to sail is six (6) months, as of the date of sailing and iling for Transatlantic, Transpacific, Hawaii, Australian, selected South American will require infants to be 12 months old on the first day of the cruise/CruiseTour. our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases4.4 What about advanced or delayed sailings and changes in the itinerary? We regret we cannot guarantee that ships will call at every advertised port or follow omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown in this brochure for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety Changes to the last confirmed itinerary for your cruise may become necessary after conditions, guest emergencies, providing abeing unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes which will have a significant detrimental effect on your last confirmed itinerary. However, we any changes which result from circumstances ve a significant detrimental Occasionally, we have to make changes to and correct errors in the brochure and other been confirmed and, even more rarely, any physical or mental disability or condition in accordance with clause 5.2 (including informing us of any change or condition) which will or may require care el. However, at our discretion, the cruise On every Royal Caribbean International ship, we are committed to providing every fellow guests receive exactly that, we have developed a set of Guest Behaviour cies are cause for appropriate corrective action, including confiscation of improper materials or items and ejection of the guest from the vessel. These policies are subjectliability to Royal Caribbean International. Royal Caribbean International is free to on to complain whilst away, you must immediately notify the Guest Relations De). This is to ensure that weaddress and to attempt to resolve any issue you raise. Any verbal complaint must be as possible. If a problem nd you wish to follow this up you must write number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim – see clause 2.1, 2.3, 2.4 and 5.8. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly sttheir authority for you to handle the complathis simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. ttled by agreement may be dealt with under a special arbitration scheme. This is simple and inexpensive. It is based on documents only and there is a maximum amount of costs which you will or may have This arbitration scheme is not available, however, if you wish to claim an amount booking form or if your claim is solely or mainly about physical injury or ilillness. If you do not wish to go to arbitration, you may go to Court. We both agree that any dispute or claim will be dealt with by a court located in Miami, Florida, USA, We can only pay you compensation if the following conditions are met: • If asked to do so, the person(s) affected must transfer to us any rights they have responsible for your claim and complaint. • The person(s) affected must agree to coopera bility towards guests? ff the ship. For any claim involving death or mage to luggage the only liability we have to you is in accordance with The Athens Convention. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if finjury or loss or damage to luggage and makes special provision for valuables. For claims concerning luggage and valuables, please see other clauses of these terms and conditions. Where any claim or part of a claim (includion any travel arrangements (including the road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if weexpressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the Inteapplies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and thtravel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable Interespect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have receivedtransport provider or hotelier for the complaint or claim in question. Copies of the onventions and Regulations are available from us on 4.11 What is my liability? You must ensure that you are using cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which reother travel documents and that these are 4.12 What about circumstances which ain these terms and conditions, we cannot accept any liability or pay any compensation where your cruise or any other services we have promised to arrange or provide cannot be provided at all or as promised as a result of circumstances which are totally outside our control ("force majeure"). When we talk about circumstances which are totally outside our control, we mean any event . Such events are likely to include war or r to boarding. We appreciatUniversal Express ride access & On-site hotel privileges valid for your period of hotel stay as indicated on the room key card. Only good for the number of guests staying in the room. Paid theme park admission during normal theme park operating hours only. Some attractions excluded. Not valid for separately ticketed special events. Additional restrictions may aAccess may be restricted during certain times at certain attractions. €55 per person per limited Express pass, sold exclusively at the Universal Orlando® theme park front gates. Pricing subject to change without notice. Not valid for separately ticketed special events. Additional restrictions may Access may be restricted during certain times at certain attractions. 2-Park Unlimited Admission to both Universal Studios Florida® and Universal's Islands of Adventure® for up to one week which includes the first day any theme food or merchandise. Valid Photo ID requirechange without notice. Free admission to select live entertainment venues at Universal CityWalk®. CityWalk Party Pais used. Not valid for separately ticketed concerts and special events. Some venues require 21 or older for admission. Valid Photo ID required. Does not include admission to AMC Universal Cineplex 20 or the ice. Universal elements and all related indicia TM & © PRIVACY STATEMENT collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or mediholiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other details in addition to the details mentioned above. If we need any other personal details, we will inform you before we obtain them from need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We may also be required, ies (such as Immigration Authorities) to Such companies, organizations and third paNorway, Iceland or Liechtenstein if your holiday is to take place or to involve ries. We would also like todetails for future marketing purposes, (for example sending you a brochure or details Both RCL Cruises Ltd and RCL (UK) Ltd Caribbean Cruises Ltd and operators of certain Royal Caribbean International vessels with registered office details as follows: h UK subsidiary businesses of Royal Caribbean Cruises Ltd and operators of certain Royal Caribbean International vessels with registered office details as follows: RCL Cruises Ltd (company number 07366612), registered in England at Companies RCL (UK) Ltd (company number 04458603), registered in England at Companies House with registered office address at Building 2, Aviator Park, Station Road, At Royal Caribbean International, we pride of our staff. We are committed to ongoing training, a part of which sometimes involves the recording ternational All