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Task Force Report to ULS Colleagues Task Force Report to ULS Colleagues

Task Force Report to ULS Colleagues - PowerPoint Presentation

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Task Force Report to ULS Colleagues - PPT Presentation

FY13 Planning Task Force User Services Task Force Open Meeting of the ULS Administrative Council December 14 2011 Agenda What the task forces were asked to do Introduction to the Strategic Options Analyses ID: 444410

services user task uls user services uls task collections strategic library force digital redesign development planning amp access fy13

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Presentation Transcript

Slide1

Task Force Report to ULS Colleagues

FY13 Planning Task Force

User Services Task Force

Open Meeting of the ULS Administrative Council

December 14, 2011Slide2

Agenda

What the task forces were asked to do

Introduction to the Strategic Options Analyses

Executive summary

What we learned

What we recommend

Anticipated next

s

tepsSlide3

What the task forces were asked to do

FY13 Planning TF

Increase opportunities for ULS staff to participate in FY13 planning process

Focus on digital library

Produce strategic option analysis as input to development of ULS FY13 plan

User Services TF

Focus on organizational redesign/new service model for FY12

Engage with ULS stakeholders

Produce strategic options analysis as input to development of ULS FY13 planSlide4

Task Forces

FY13 Planning Task Force

Aaron

Brenner

Tim Deliyannides

Pat DuckLuke FerdinandEd GallowayArif Jamal

Robin Kear

Ann McLeod

Dennis SmithEve WiderJeff WisniewskiClare Withers

User Services Task Force

Judy Brink

Pattie Duff

Jeanann Haas

Marnie Hampton

Martha Mantilla

Marc Ross

Eugene Sawa

Dennis

Smith

Clare Withers

Phil Wilkin

Added for next stage of work: Pat Duck, Bill GentzSlide5

What is a strategic option?

Strategic options are

creative, action-oriented responses to the library’s changing environment.

They take into account the facts, community needs, trends, opportunities and threats facing the ULS. Strategic options are identified following an organizational assessment that keeps in mind the changing environment, mission and aspirations of the library. The TF will conduct the organizational assessment inclusively by using “Future Search” conferences focusing on (1) public and collections services and (2) the ULS digital library. They will analyze the output of the Future Search conferences to develop and submit a

strategic options analysis

--Charge, ULS FY13 Planning Task ForceSlide6

Report Writing ProcessSlide7

Our Strategic Options Analyses

Structure

Strategic traceability

Sources of information

Represents ideal

Actions not prioritized or ranked in any way

Actions represent “what to do” not “how”

No assessment of what ULS has capacity to do

User Services SOA presupposes completion of user service organizational redesign in FY12 Slide8

8

From university mission

statement

From ULS

Long Range

Plan

Themes discussed by TFs

Readings

Future Search results

Discussion boardsSlide9

Fiscal Year 13 Task Force

Focus

on ULS “Digital Library”,

with

a broad, inclusive definition of that termSlide10

Fiscal Year 13 Task ForceMajor Themes

Improving discoverability

User-centeredness in design, services, and decision-making

Improving communication & collaboration

Building on Open Access & publishing

strengths; support of University OA Policy

Review of digital library

s

ervices, partnershipsSlide11

Discoverability

R

emote access to licensed content: s-remote

I

ncreased mobile presence

Integration of ULS resources in third-party platformsSlide12

User-CenterednessUser / Usage / Usability Studies

User-centered redesign of Digital Library

Ongoing planning incorporates user researchSlide13

Communication & Collaboration

The “Collaborative” model

Internal and external

c

ommunication plans

Engagement with user communitiesSlide14

Open Access & Publishing

Engage with faculty & promote Open Access across University

More efficiently ingest content into

D-Scholarship

Continue to expand e-publishing

14Slide15

Review of Digital Library Services & Partnerships

Informed by user research, produce digital library roadmap

Review partnerships; pursue new collaborations

Review organizational structure of digital librarySlide16

User Services Task ForceUser-centered services in Hillman

Hillman ground floor redesign

Library Liaison model

Highlight and build collectionsSlide17

Hillman Ground Floor RedesignOne Desk – merge services for “one point” service

Cross-Training for Public Services

Library Liaison model

Seamless reference

Streamlined delivery Slide18

Hillman Ground Floor Redesign

Evaluating and reducing ground floor collections

More study areas

More group study areas

Group study reservation system

Flexible teaching spaces “Concierge Desk”

Media center

Data management lab Slide19

Hillman Redesign ConceptsInclude faculty and students as advisors for specific initiatives

Instruction

21

st

Century teaching spaces

Leverage Webinar and other emerging technologyInstructional Designer expertiseOpportunities to create credit bearing IL course Slide20

Liaison Librarian Model

Position description framework (already ongoing) – identifying models and best practices

Professional development

Develop a “Toolkit” to support the transition to LL model

Technology training and use – mobiles & new technology

Comparable training for support staff in new or evolving rolesSlide21

Highlight and Build Collections

Patron Driven Acquisitions

Raise visibility and use of collections

Explore alternative access to ULS resources

Mobile and social media access to collections

Streamline

GetIt

, EZ Borrow, ILL to improve usability and visibility of collections

Work with Liaison Librarian model to improve awareness and use of collections

Promote collections via lectures, workshops and programsSlide22

Highlight and Build Collections

Improve and build on international exchange programs

Establish new international exchange programs

Work with publishing partners to further develop our digital collections

Investigate a process for grant writing and funding options

Ecommerce payment gateway

Investigate limited on-site community access Slide23

Marketing and Promotion

Targeted marketing of collections, reference and instruction services

Social Media – publicize and help build services and collectionsSlide24

Organizational Development

Improve internal and external communication

Collaboratives

” for group and project work

Selected use, user, and usability studies to inform planning and activitiesIdentify and update skills, competencies and support professional development of librarians and staff (including cross-training)

Continue inclusive strategic planning processSlide25

What is a collaborative?An organized effort of shared learning by a team

Structured cross-learning

Develop or adapt best practices to a local situation

Build consensus and achieve significant results in a short period of time

Can form subgroups as neededSlide26

Example from University of Minnesota LibrariesSlide27

Next steps for User Services TF (from the charge)

Establish

public and collections services design principles

by

:

Creating a user-centered vision (zero based) of ULS public and collections services three years from now Creating a prioritized roadmap for the design, development, and implementation of the envisioned servicesRecommending principles for user services space redesign that is aligned with best practices, the vision and roadmap

Recommending principles for the redefinition of traditional roles (e.g., reference, instruction, collection development librarians) and the integration of new roles that are aligned with the vision and roadmap

Recommending principles for professional training and development needed to move to these new

rolesSlide28

What the task forces are asked to do nextSlide29

Task Force membersHeidi CardElvia Arroyo-Ramirez

Noreen

Jerin

Rick Hoover

John

FudrowSusan NeumanMany others!!!