This 14page slide deck is intended to facilitate learning about how to write performance measures It uses a private sector scenario to challenge training or workshop participants to identify 6 performance measure criteria in 6 sample performance measure statements ID: 555653
Download Presentation The PPT/PDF document "Writing Performance Measure Statements" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Writing Performance Measure Statements
This 14-page slide deck is intended to facilitate learning about how to write performance measures. It uses a private sector scenario to challenge training or workshop participants to identify 6 performance measure criteria in 6 sample performance measure statements.Slide2
Writing Performance
Measure Statements
Do your program’s performance measures meet the following criteria:
Meaningful/RelevantQuantifiableMeasurableAuditableUnderstandableEstablished Baseline
Qualities of Well Written Performance MeasuresSlide3
Writing Performance
Measure Statements
Meaningful/Relevant
The measured result must provide significant insight into how well the organization/program is achieving its stated goals and desired outcomes.QuantifiableThe performance measure statement should be written in objective terms which measures achievement with a numeric value (#, %, Dates).AuditableJustifiable/empirical evidence must be available and readily accessible to verify the stated results.Criteria DefinitionsSlide4
Writing Performance
Measure Statements
Understandable
Performance measures should be written in plain language, requiring only a newspaper-level of knowledge to comprehend. All readers using the data should arrive at the same conclusion regarding performance.MeasurableThe ability to quantify a characteristic against a standard in a defendable manner.Established Baseline Value of the measure which change is based upon, so that you can compute an increase or decrease in performance.Criteria Definitions (cont.)Slide5
Writing Performance
Measure Statements
Scenario
Aussie Steakhouse offers high-quality food and service. Ms. Smith, a restaurant entrepreneur with a chain of three Aussie Steakhouse restaurants in the Washington DC metro area, has a goal to become the dominant steakhouse franchisee in Washington, northern Virginia, and Maryland. Although beef and steak items make up the largest portion of the menu, Aussie Steakhouse will now offer a variety of chicken and pork dishes. Ms. Smith has decided to add two new entrée’s to the restaurant menu. In April 2010, she will add Jackeroo Chops and Alice Springs Chicken to the menu in her three restaurants. Customer traffic has declined 15% from 2008 to 2009, and the hope is that that updating the menu will increase customer traffic and help boost profits. An inventory control system has been established to track menu items sold at all three restaurants. Once the new entrée’s have been added to the menu, the restaurant owner also plans to place surveys at all the tables in his 3 restaurants to solicit feedback on the new menu.
Exercise - Assessing and Critiquing MeasuresSlide6
Writing Performance
Measure Statements
Generate an additional 2000 customers during the 2010 calendar year.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide7
Writing Performance
Measure Statements
Generate an additional 2000 customers during the 2010 calendar year.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide8
Writing Performance
Measure Statements
15% of customers display Australian accents consistent with the restaurant theme.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide9
Writing Performance
Measure Statements
15% of customers display Australian accents
consistent with the restaurant theme. Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide10
Writing Performance
Measure Statements
CF Survey results show 60% “Excellent” customer ratings as defined by the GFCA Advisory Board provided a normal distribution data curve that is relevant to the sample size taken.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide11
Writing Performance
Measure Statements
CF Survey results show 60 % “Excellent” customer ratings as defined by the GFCA Advisory Board provided a normal distribution data curve that is relevant to the sample size taken.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide12
Writing Performance
Measure Statements
Sell 200 servings of each new menu item per week for 20 weeks.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide13
Writing Performance
Measure Statements
Sell 200 servings of each new menu item per week for 20 weeks.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide14
Writing Performance
Measure Statements
Increase FY 2010 profits 20% over the FY 2009 level of $3.4M.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing MeasuresSlide15
Writing Performance
Measure Statements
Increase FY 2010 profits 20% over the FY 2009 level of $3.4M.
Meaningful/ Relevant
Quantifiable
Measurable
Auditable
Ease of
Understanding
Established
Baseline
Instructions:
Each of the 6 performance measure criteria are identified in the oval shapes above. The performance
measure in the center of the diagram should be evaluated to see how it stacks up against these criteria. Please try to identify,
by drawing an arrow to the word or specific group of words, that meet this performance measure.
Exercise -
Assessing and Critiquing Measures