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Managing and Evaluating Managing and Evaluating

Managing and Evaluating - PowerPoint Presentation

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Managing and Evaluating - PPT Presentation

Library Staff by Jennifer Doderer Acting Director Human Resources Ocean County Library New Hires Job application AND a resume from each candidate 90 days probation in Personnel manual can extend it only if State Library ID: 391056

library www org job www library job org leave document http resources training publications organization librarylinknj discipline state good retraining high jersey

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Slide1

Managing and Evaluating Library Staff

by

Jennifer Doderer, Acting Director, Human Resources, Ocean County LibrarySlide2

New Hires:

Job application AND a resume from each candidate

90 days probation in Personnel manual; can extend it only if State Library

Sort applications into 2 or 3 piles: No, Maybe and InterviewNO – red flags: comments, sloppy, misspellings, breaksPhone Interview: weed out ones that look good on paperInterviews: only need to actually interview 5-6 at mostSlide3

High expectations of good employees should be spelled out:

Detailed job

description

Goals for coming yearRegular / Virtual staff meetingsCoaching sessionsDaily E-mail / BLOGSSlide4

Things to check

:

Did you provide an orientation for them?

Do they know what their job entails, i.e. do they have a job description, list of duties?Do they need training / retraining (see Free or Inexpensive Training) Document retraining!Do they have the tools they need, i.e. space, supplies, computers, time, quiet environment?

IF YOU’RE HAVING PROBLEMS

WITH AN EMPLOYEE:Slide5

Costs to keep them:

(

Cavaiola

, p.12)Higher rates of absenteeismUndermining loyal employees’ commitment to the organizationCreating a sense of malaise / depressionHigh turnover / retraining costsHigher levels of stress with related accidents

Resistance to new management directives – they will undermine you with a passive/aggressive campaign

Legal fees, litigation, including high settlement feesSlide6

TOOLS TO MODIFY BEHAVIOR INCLUDE:

The Personnel Manual Coaching / Counseling sessions Evaluations annual and interim (quarterly, weekly), if needed Progressive Discipline Performance Improvement Plan (PIP) with consequences (demotion or termination)Slide7

Strategies:

Use a progressive discipline plan

Document, document, document – and do it to everyone that is misbehaving

Treat everyone the sameCross-train, reschedule everyone. It will get them out of their comfort zone and away from their enablers. Also it will add depth to your organization.Keep ’em busy and out of trouble!!Slide8

Evaluations

Adaptability

Communications

Conflict Resolution Customer ServiceDependabilityJob KnowledgeJudgmentProblem SolvingQualityTeam Work

Supervisors - add:

Cost Conscious/ Budgeting

Delegation

Leadership

Managing People

Planning and OrganizationSlide9

Dealing with FMLA, NJFLA

Stay within the law, use your HR person

Use a labor attorney if things get rough

Document everything, all the timeHave the right forms & require them to be filled out correctly and completelyExcessive absences vs. Sick leave abuseHave the right leave policies – require earned leave the be used up before going to unpaidPrevent "Stacking" of LeaveSlide10

Free or Inexpensive Training:

LibraryLinkNJ

www.librarylinknj.org

The NJ State Library www.njstatelib.orgThe New Jersey Library Association www.njla.orgWeb Junction - Learning Center http://www.webjunction.org click on the Find Training tabNew Jersey Civil Service Commission (HRDI)Statewide Super Supervisor classes, levels I, II, and

III

http://librarylinknj.org/content/super-library-supervisor-workshop-series-2013Slide11

Resources:

Bramson

, Robert.

Coping with difficult people. Garden City, NY: Anchor Press, 1981.Cavaiola, Alan A., and Lavender, Neil J. Toxic coworkers: how to deal with dysfunctional people on the job. Oakland, CA: New Harbinger Publications, Inc., 2000.Dobson, Michael, and Dobson, Deborah Singer. Coping with supervisory nightmares: 12 common nightmares of leadership and what you can do about them. Mission, KS: SkillPath Publications, 1997. Documentation and discipline handouts, shared courtesy of Kathleen Carr, Human Resources, Ocean County Library from Super Supervisor CourseSoftware from KnowledgePoint: Performance Now, and Descriptions Now, available from

www.cdwg.com

. They take purchase orders

Google “sample library job descriptions.” Maine St. Lib. has some

good ones:

http://www.maine.gov/msl/mrls/resources/jobdesc.shtml

http://www.ogletreedeakins.com/publications/2008-06-03/new-jersey-paid-family-leave-law-fact-sheet

http://www.state.nj.us/treasury/pensions/epbam/additional/fmla-overview.htm

Marian R. Bauman 732-775-8241 x 1-301

mbauman@neptunepubliclibrary.org