Library Staff by Jennifer Doderer Acting Director Human Resources Ocean County Library New Hires Job application AND a resume from each candidate 90 days probation in Personnel manual can extend it only if State Library ID: 391056
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Slide1
Managing and Evaluating Library Staff
by
Jennifer Doderer, Acting Director, Human Resources, Ocean County LibrarySlide2
New Hires:
Job application AND a resume from each candidate
90 days probation in Personnel manual; can extend it only if State Library
Sort applications into 2 or 3 piles: No, Maybe and InterviewNO – red flags: comments, sloppy, misspellings, breaksPhone Interview: weed out ones that look good on paperInterviews: only need to actually interview 5-6 at mostSlide3
High expectations of good employees should be spelled out:
Detailed job
description
Goals for coming yearRegular / Virtual staff meetingsCoaching sessionsDaily E-mail / BLOGSSlide4
Things to check
:
Did you provide an orientation for them?
Do they know what their job entails, i.e. do they have a job description, list of duties?Do they need training / retraining (see Free or Inexpensive Training) Document retraining!Do they have the tools they need, i.e. space, supplies, computers, time, quiet environment?
IF YOU’RE HAVING PROBLEMS
WITH AN EMPLOYEE:Slide5
Costs to keep them:
(
Cavaiola
, p.12)Higher rates of absenteeismUndermining loyal employees’ commitment to the organizationCreating a sense of malaise / depressionHigh turnover / retraining costsHigher levels of stress with related accidents
Resistance to new management directives – they will undermine you with a passive/aggressive campaign
Legal fees, litigation, including high settlement feesSlide6
TOOLS TO MODIFY BEHAVIOR INCLUDE:
The Personnel Manual Coaching / Counseling sessions Evaluations annual and interim (quarterly, weekly), if needed Progressive Discipline Performance Improvement Plan (PIP) with consequences (demotion or termination)Slide7
Strategies:
Use a progressive discipline plan
Document, document, document – and do it to everyone that is misbehaving
Treat everyone the sameCross-train, reschedule everyone. It will get them out of their comfort zone and away from their enablers. Also it will add depth to your organization.Keep ’em busy and out of trouble!!Slide8
Evaluations
Adaptability
Communications
Conflict Resolution Customer ServiceDependabilityJob KnowledgeJudgmentProblem SolvingQualityTeam Work
Supervisors - add:
Cost Conscious/ Budgeting
Delegation
Leadership
Managing People
Planning and OrganizationSlide9
Dealing with FMLA, NJFLA
Stay within the law, use your HR person
Use a labor attorney if things get rough
Document everything, all the timeHave the right forms & require them to be filled out correctly and completelyExcessive absences vs. Sick leave abuseHave the right leave policies – require earned leave the be used up before going to unpaidPrevent "Stacking" of LeaveSlide10
Free or Inexpensive Training:
LibraryLinkNJ
www.librarylinknj.org
The NJ State Library www.njstatelib.orgThe New Jersey Library Association www.njla.orgWeb Junction - Learning Center http://www.webjunction.org click on the Find Training tabNew Jersey Civil Service Commission (HRDI)Statewide Super Supervisor classes, levels I, II, and
III
http://librarylinknj.org/content/super-library-supervisor-workshop-series-2013Slide11
Resources:
Bramson
, Robert.
Coping with difficult people. Garden City, NY: Anchor Press, 1981.Cavaiola, Alan A., and Lavender, Neil J. Toxic coworkers: how to deal with dysfunctional people on the job. Oakland, CA: New Harbinger Publications, Inc., 2000.Dobson, Michael, and Dobson, Deborah Singer. Coping with supervisory nightmares: 12 common nightmares of leadership and what you can do about them. Mission, KS: SkillPath Publications, 1997. Documentation and discipline handouts, shared courtesy of Kathleen Carr, Human Resources, Ocean County Library from Super Supervisor CourseSoftware from KnowledgePoint: Performance Now, and Descriptions Now, available from
www.cdwg.com
. They take purchase orders
Google “sample library job descriptions.” Maine St. Lib. has some
good ones:
http://www.maine.gov/msl/mrls/resources/jobdesc.shtml
http://www.ogletreedeakins.com/publications/2008-06-03/new-jersey-paid-family-leave-law-fact-sheet
http://www.state.nj.us/treasury/pensions/epbam/additional/fmla-overview.htm
Marian R. Bauman 732-775-8241 x 1-301
mbauman@neptunepubliclibrary.org