Adventures in Management Susan M Kolls NACADA 2014 Minneapolis Minnesota AGENDA Introductions Definitions Activity Stuff Bustle Doings Sharing and Questions Welcome and Introduction Susan M Kolls ID: 339764
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Staff Meeting Mayhem Adventures in Management
Susan M. Kolls
NACADA 2014
Minneapolis, MinnesotaSlide2
AGENDA
Introductions
Definitions
ActivityStuffBustleDoingsSharing and QuestionsSlide3
Welcome and Introduction
Susan M. Kolls
Associate Director
Student Account Services Northeastern UniversityMember, Massachusetts Bursars Association Steering Committee
NACADA Stuff
Mom
Make StuffLikes TattoosSlide4
Definitions
Staff Meeting: a meeting attended by the members of staff of a company, school, etc, to discuss issues relating to the running of the company, school, etc
Mayhem: chaos, confusion, hullabaloo
Staff Meeting Mayhem – a meeting attended by members of staff, to which they look forward on a weekly basisSlide5
Rules and GuidelinesSlide6
The BasicsWhat do you need to talk about?
What do you want to talk about?
Agenda
IcebreakerUpdatesNew ItemsFollow Up AgendaMaterialsSlide7
Where we started
Facts and Updates
Getting to Know Each other
Skills – detail, email, student development, diversity….Understanding ourselvesUnderstanding our Office
Getting outside our staff
Getting outside our office
Changing BehaviorsSlide8
Sample Agendas
Set the tone for the meeting
See October 11, 2013
AgendaStuff You Should KnowStaff CopySMK Copy
Two versions
October 12, 2012
Staff CopySMK CopyOn the Record
October 19, 2012Slide9
Getting to know each other
It’s Icebreaker Time People (Shudder?)
Icebreakers should not be examinations of the surface of something
You never know your colleagues as well as you think you know your colleaguesThat’s ultimately not a good thingSlide10
4 C’s ∙ First ∙ Truth
4 C’s
Little Commitment
First and Worst
People like to talk about themselves
Three Truths – and a Lie
Digging a bit
Three Truths – and a WishDigging a bit more positively
Can’t Forget:
Write Draw Write Draw
Never Ever Have I EverSlide11
Attention to Detail
Crucial to Student Accounts
Money
FutureCrucial to us allCurriculumGradesFutureVery dry
Avoid the glazeSlide12
Photo ∙ 3 Minutes ∙ Hidden
Photo Quiz
People think they will do well…
3 Minute QuizHidden ItemReminisce Slide13Slide14
Understanding Ourselves
People just weren’t getting along
It was getting ugly up in here
Several ducks felt isolatedSlide15
15 Things ∙ Steve Jobs ∙ Icebergs
15
Things
Steve JobsRandom Quiz
Icebergs
!Slide16
Icebergs
AKA: Group Hug Time
Understanding Each Other
Just KiddingSlide17
We are all Icebergs
Tend to rise with maturity
Rise balanced by increasing in depth
Visible/Invisible partsCan’t be defined by what is visibleAsk the captain of the TitanicSlide18
How we are formed - Personality
Conscious
Ego
Preconscious
Mental
events become conscious through attention
SuperEgo
(Id)
Unconscious
Mental events are unavailable to consciousnessSlide19
Skills and Knowledge
Skills – what I can do
Knowledge – what I know
Value
Self-Image
Personal Traits
MotivesSlide20
Work
Compensation
Employee “inputs”:
Time/hours
Effort/ideas
Performance
Results
Commitment
Loyalty
Mobility
Supervision
Innovation
Management
Drive change
Leadership
Sacrifice/tolerance
Risk/investment
Employer “rewards”
Security
Safety/care
Training/development
Recognition
Qualifications
Workspace
Promotion/growth
Responsibility
Life-balance/well-being
Interest/variety
Flexibility/tolerance
Status/respect
Benefits
Control
EquitySlide21Slide22
How do we view others? Each other? Slide23
Others
Visible culture
Surface culture – Most easily seen. Emotion level – low.
But, like the iceberg - 9/10 of culture is below the surfaceShallow Culture – unspoken rules. Emotional level – high.Deep Culture – Unconscious Rules – Emotional level – intense.Slide24
Finally, Who we are
At work
Outside
workSlide25
Understanding Our Office
What is our perception of our office?
How do others see us?
How do we see each other?As a team?
As individuals?
As colleagues?
As equals? Slide26
Definitions ∙ Stranded ∙ Incentive
Short Answer Quiz
Reputation and Hearsay
ShipwreckedWWIII
Stranded, Again
Poker ChipsSlide27
Getting outside our office
Changing behavior beyond our doors
Getting staff to go outside of your doors
Breaking down barriersSlide28
Philosophy ∙ Bingo ∙ bingo again
Philosophy - Example
Changing the way things have been done
Looking at these differentlyTaking ownership
BINGO – Two waysSlide29
After the Meeting
Make notes on the Agenda
Think about follow-up during the week
Begin Agenda for next meetingGoogle. A lot.Slide30
Applying the Lessons
Fall 2014 Staff Meeting Series
Conflict Resolution
Meeting with Leadership
Conflict Resolution 2
Law School Financial Aid
CPS Partnerships
Office of Institutional Diversity and InclusionStress Management
By-weekly Individual MeetingsThe FYI SeriesSlide31
Recommended Homework
CREATE an AGENDA
What
do you need to talk about? What do you want to talk about? IcebreakerUpdatesNew Items
Follow Up Agenda
MaterialsSlide32
Questions? Sharing. Ideas.
Thank you!