MIS 373 Basic Operations Management Learning Objectives MIS 373 Basic Operations Management 2 After this lecture students will be able to Explain the challenges in PATA Identify the service operations process in PATA ID: 679682
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Slide1
Case study
Massachusetts General Hospital's Pre-Admission Testing Area (PATA)
MIS 373: Basic Operations ManagementSlide2
Learning Objectives
MIS 373: Basic Operations Management
2
After this lecture, students will be able to
Explain the challenges in PATA
Identify the service operations process in PATA
Outline the capacity in each of the tasks in PATA
Identify the bottleneck in PATA’s service operations process
Provide solutions that could solve/mitigate the challenges in PATA Slide3
Arrangement
MIS 373: Basic Operations Management
3
Video about the case
Form discussion groups
Find your own partners; ideally 3 students in a group
Questions to be discussed (on next slide)
Read the case again
(10 minutes)
This time, focus
on the
parts related
to the prompt
questions
In
group
discussion
(30
minutes)
Record your
responses
to
those
questions
Keep track of your thought processes
Please
turn in your discussion notes at
the end of the class
Open
class
discussion
(
50 minutes)
Focus on the prompt questions
Wrap up with lesson learned and connect with larger
operations issuesSlide4
Questions
MIS 373: Basic Operations Management
4
What is the mission of
PATA
?
Provide
an overview regarding the challenges faced by
PATA
Why
it is important for MGH to improve its
PATA?
Who
are the key stakeholders involved in PATA’s current operations?
What
are the perspectives of the key stakeholders on PATA’s current operational
performance?
Draw
a process flow diagram of the PATA patient visit
process
In
the flow chart, label the average time required to complete each
task
In
the flow chart, determine the hourly capacity of each
station;
that is, the number of patients each
station can
handle in an hour
Based
on the above capacity information, can you identify the bottleneck?
What changes would you recommend to improve PATA?