CB Lab IB Lic Holder or Man KMO Chair Manager CEN Referre WG SKN LAB SKN Time Frame CB WG Using SKN formsends complaint to CB WITH COPY TO KMOChair ID: 557678
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Slide1
Complainant
CB
Lab
, IB, Lic.
Holder
or Man.
KMO, Chair, Manager
CEN
Referre WG
SKN LAB
SKN
Time Frame
CB WG
Using
SKN
form,sends
complaint
to CB WITH COPY TO KMO,Chair and Manager
Acknowledges receipt of complaint
CB starts investigation. Asks the interested parties for feedback, inmediate or corrective actions
Receives copy of complaint
Finishes first investigation and answers complainant in a period of 1 month. May decide to do a new test.
Satisfied
1 Month
Receives
copy
of
answer to complaint
May
decide to
modify, suspend withdraw Keymark Certificate.
Not satisfied. Will inform CB and may also appeal to KMO (7.4.2 of CEN Internal reg) and order special test (6.2 of Scheme Rules)
As a result of first investigation, or the complainant not being satisfied, the CB might ask for new sample taking and testing. May ask for Referee WG to audit the testing
May be voluntarily set up as third party audit on any retest. One to tree members
Receives copy of Appeal or non satisfaction
KMO Acknowledges receipt of Appeal. Making attention to impartiality prepares CB meeting
Special Test
After retesting, may recommend answer to KMO
Receives test results and maybe recommendation from KMO.
Satisfied
4 Months
Acts
as
advisory
group
for
KMO
attending
appeal.
Receives recommendation and makes recomendation to CB and commmunicates to complainant
Retest
,
maybe under audit of Referree WG.
May
decide to
modify
, suspend withdraw Keymark Certificate.
The
complaint
is
presented in a confidential manner at the next SKN meeting.
The
complaint
is
presented
in a
confidential
manner
at
the
next
SKN meeting. Slide2
Complainant
CB
Lab
, IB, Lic.
Holder
or
Man
.
KMO, Chair, Manager
CEN
Referre WG
SKN LABTime
Frame
Not
satisfied. Appeals to CEN (7.4.3 of C.I.R). Acknowledges
receipt of Appeal . CEN
Investigation
The
complaint is presented in a confidential manner at the next SKN meeting.
2 Months
Takes Final decision
Final decisionNot
satisfied. Will inform CB and may also appeal to KMO (7.4.2 of CEN Internal reg) and order special test (6.2 of Scheme Rules)
As a result of first investigation
, or the complainant not being
satisfied, the CB might
ask for new sample taking and
testing. May ask
for Referee WG to audit the
testingMay be voluntarily set up as third
party audit on any
retest. One to tree
membersReceives copy of Appeal or non satisfaction
KMO Acknowledges receipt of Appeal. Making attention to impartiality prepares CB meeting Special Test
After retesting, may recommend answer to KMOReceives test results and maybe recommendation from KMO.Satisfied
3-4 Months
Acts
as
advisory
group for KMO attending appeal.Receives
recommendation and makes recomendation to CB and commmunicates to complainant
Retest
, maybe under
audit of Referree WG.
May
decide to
modify
,
suspend
withdraw Keymark Certificate.
CB WG
SKN
The
complaint
is presented in a confidential manner
at the next SKN meeting.