PPT-Trust in ADR: what do people expect?

Dr Naomi Creutzfeldt ESRC Research Fellow Lecturer in Law University of Westminster Centre for SocioLegal Studies University of Oxford Associate outline my ombudsman research project peoples expectations of ombudsmen ADR. & Distrust . Kevin Anthony Perry. kap@learning.aau.dk. . . Limitations … . Case . study not a representative . survey.. Can . only give a glimpse of what was happening between those social actors, at that period, in that context based on a history of social interaction. 16 September 2015. Prisons, trust and the role of the prison officer. Professor Alison Liebling, . Cambridge University. Outline. 2 case studies of ‘ordinary’ but outstanding prison work. A methodologically creative study of the location and building of trust in prison, and its rationale. Directions:. Listen and follow along as I read each question. . Color in one peacock feather to match the color of your answer choice:. . orange. , . green. , . blue. , or . gold. (yellow).. I like to…….. “Leaders and teachers share a trade secret– that when they expect high performance of their charges, they increase the likelihood of high performance.”. -John Gardner, Secretary of Health, Education, and Welfare, 1965-1968. Ombudsman Association conference 14 & 15 May 2015. ’Changing with the times: . effective complaint handing in the 21th century‘. Naomi Creutzfeldt, ESRC Research Fellow. Centre for Socio-Legal Studies. OR DIFFERENT?. TRUST AND RESPECT. People. Tasks. Tasks. People. Tasks. People. People. Tasks. Behavior. Behavior. Beliefs. Perceptions. (Values). (Values). Perceptions. Beliefs. Observable Behavior. Choice. Army professionals:. Understand and maintain the Trust of their fellow professionals.. Build Trust in relationships through candor, transparency, respect and consistency in their behavior.. Steward the trust of the American people by ensuring the Army Profession possesses the five essential characteristics.. Marketing Associates of Spokane. November 13, 2014. Bill Robinson. Tuesday, 11/11/14 on Squawk Box. David Faber at the end of an hour interview: and so--if I have to ask you to describe the culture of Alibaba, what is it? . Improv. Skills for Supported Employment. (. a.k.a. How to Win Friends and Influence Clients/Consumers/Employers/. Parents and the General Public. ). National APSE-June 2016. What To Expect Today:. General principles that will help you become more influential with those you deal with on an everyday basis, taken partially from the book “How To Win Friends and Influence People” by Dale Carnegie and . Understand and maintain the Trust of their fellow professionals.. Build Trust in relationships through candor, transparency, respect and consistency in their behavior.. Steward the trust of the American people by ensuring the Army Profession possesses the five essential characteristics.. Improv. Skills for Supported Employment. (. a.k.a. How to Win Friends and Influence Clients/Consumers/Employers/. Parents and the General Public. ). National APSE-June 2016. What To Expect Today:. General principles that will help you become more influential with those you deal with on an everyday basis, taken partially from the book “How To Win Friends and Influence People” by Dale Carnegie and . “Through trustful communication, we find ways to leverage individual differences and create a whole that is greater than the sum of the parts. Through mutual trust and understanding, one often can solve conflicts and find a better solution than would have been obtained through either person's own solution” -John Gardner, Secretary of Health, Education, and Welfare, 1965-1968. CTM. “Set expectations” is the first step in CTM. Expectations let subordinates know what is required of them so they have every chance of doing the task correctly. Rethinking regulation . Paul Philip. SRA Chief Executive . A Question of Trust. Crispin Passmore. SRA Executive Director Policy. Why we did it. Engage public and profession in regulation. Test whether different types of people expect different...