Train the Trainer II June 30 2010 Objectives Identifying distractions Dealing with Distractions for Various Categories Summary Identifying Distractions Phone Scheduling Appointments Transportation ID: 781953
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Slide1
Redirecting Distracted Participants
Train the Trainer II
June 30, 2010
Slide2Objectives
Identifying distractions
Dealing with Distractions for Various Categories
Summary
Slide3Identifying Distractions
Phone
Scheduling Appointments
Transportation
Child
Slide4Dealing with Distractions
Mom is Distracted by the Phone
Ask mom to turn the phone off
Transportation
Contacting the doctor regarding prescription
Slide5Dealing with Distractions
Mom is Distracted by Closely Scheduled Appointments
Offer to reschedule appointment
Let mom know how long the appointment will be and adhere appropriately
Provide overview of the appointment so mom knows what to expect
Put a reminder in the system to alert staff to remind mom of the length of the appointment to avoid future
scheduling conflicts.
Slide6Dealing with Distraction
Mom is Distracted with Arranging Transportation
Making arrangements prior to counseling
Keep local bus/public transportation schedules in the clinic and let mom know when the next times will be
Set a time frame and try to stick with it
Slide7Dealing with Distractions
Mom is Distracted by the Child
Crying
Running around
Bathroom
Hungry
Wants to go home
Slide8When mom asks a question, she wants to hear what you have to say…
Slide9How do you deal with Distracted Participants?