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Environmental Protection Team & Environmental Protection Team &

Environmental Protection Team & - PowerPoint Presentation

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Uploaded On 2017-01-25

Environmental Protection Team & - PPT Presentation

Pest Control Service Bath and North East Somerset Council Cathryn Humphries Aled Williams Diarmid Henry Aim of presentation What we do How to contact us How do we investigate What techniques do we use ID: 513585

noise protection environmental notice protection noise notice environmental 01225 contact community bathnes number investigate email abatement gov customer quality control tel conviction

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Presentation Transcript

Slide1

Environmental Protection Team & Pest Control Service,Bath and North East Somerset Council

Cathryn Humphries

Aled Williams

Diarmid HenrySlide2

Aim of presentation

What we do?

How to contact us

How do we investigate?

What techniques do we use?

How you can help us

What can we legally do?

What we have done to improve customer experience

Q&ASlide3

What do we do?

Investigate nuisance from:

Noise

Odour from businessesBonfire smokeArtificial LightDust Accumulation of wastePest ControlSlide4

How to contact usEnvironmental Protection:

Tel: 01225 477551

Email:

Environmental_protection@bathnes.gov.uk

Out of hours: 01225 477477Slide5

How do we investigate?How often it occurs

How long it occurs for

Time of occurrence

Characteristics of the area

Intensity/volume of issue

“Unreasonableness of the issue”Slide6

Our techniques for gathering evidence:

Diary sheets

Noise monitoring equipment

The Noise App

Planned visits

Where possible we seek to

resolve the matter informally – leafletsSlide7

How you can help us with the investigation…

Be clear about where the problem is coming from

Complete the diary sheets, do recordings either on the Noise App or using our monitoring equipment- we cannot act without evidence

Whilst we will act as quickly as we can, the problem cannot always be solved immediately- bear with us

Support our case with witness statements (if necessary)Slide8

What are the legal sanctions?

‘Nuisance

Abatement

Notices’

intend to deal with ongoing problems that

‘materially interfere’

with the use of the someone’s property, e.g. music noise which prevents someone from sleepingThe ‘Community Protection Notice’ (CPN) is intended to deal with particular, ongoing problems or nuisances which negatively affect the community’s quality of life by targeting those responsible. Slide9

CPN v’s Abatement NoticeCommunity Protection Notice

Behaviour is unreasonable, persistent and affecting Quality of Life

Fixed Penalty Notice provision

Max. fine on conviction is £2500

Courts can order remedial works on conviction

Noise Abatement Notice

Materially affecting the use of your propertyNo Fixed Penalty Notice

provisionMax fine on conviction £5000Power of undertaking remedial works in default i.e. seizing music equipmentSlide10

Process for Community Protection NoticesSlide11

How we have improved…

Since moving to using Duty Officers, customers now receive quality conversations with the person able to answer questions straight away

We have been able to reduce the number of days before the first contact by

75%

and the number of days before the first action by

78%Slide12

How we have improved…

The number of contacts the customer has with the office has reduced

by 33%

and the investigation period has reduced by

50%

There is a consistency in approach thanks to new protocols (including the Duty Book).We also have a customer service questionnaire that goes to customers so we are able to continually improveSlide13

Any Questions? Contact usEnvironmental Protection:

Tel: 01225 477551

Email:

Environmental_protection@bathnes.gov.uk

Pest Control:

Tel: 01225

396007Email: council_connect@bathnes.gov.uk