PPT-Listening to Older People:

Experiences with Health Services Greg Price Assistant National Director Quality Improvement Division Listening to the patient perspective You never really understand a person until you consider things from his point of view until you climb inside of his skin and walk around in it . Managers and employees use their listening skills to increase productivity and profit, build employee morale, mainstream business procedures and practices, meet changing consumer needs, and improve customer relations.. Scottish Government outcome ‘We live longer, healthier lives’-indicators include. :. improving the quality of healthcare experience. Increase the average score on the WEMWBS. Reduce percentage of the adult population who smoke. ‘Transforming . Care of Older People in . Ireland’ . 26th . May . 2015. . 'Models . of integrated care . for . community-dwelling frail older people’. Lorna Roe . Centre for Health Policy and Management, Trinity College Dublin . Mary . Manandhar. Carmel Dolan. Paul Rees-Thomas. Pascale Fritsch. Background. Ageing world. : today, more people aged 60 and above than children under 4. Lack . of awareness and knowledge within the humanitarian sector. An analysis of supplementary data taken from . radioGAUGE. Note on data source. Questions added to end of . radioGAUGE. . dips running between 4th September and 15th November (8 dips in total). Key questions focused on:-. BCM strategic aim 1. Develop services for older people across a continuum of care including independent/assisted living, extra care, specialist dementia and nursing . care.. Changing demographics. Over 50% of children born today in the UK will live to be over 100. Learning objectives . Gain organised knowledge in the subject area falls in older people. Be able to perform a basic falls assessment. Know and apply the relevant evidence and/or guidelines . Be . aware of common cognitive biases in the diagnosis and management of . . heard. ? . You have to be willing sometimes to listen to some remarkable bad opinions. Because if you say to someone, 'That's the silliest thing I've ever heard; get on out of here!'—then you'll never get anything out of that person again, and you might as well have a puppet on a string or a robot.. Key Points. Tai Chi is an effective form of activity for older people with . frailty as it is . low impact and puts minimal stress on muscles and joints. Tai Chi has numerous health benefits for . frail older . Helen Petrie. Human Computer Interaction Research Group. University of York. The context. The last 70 years have seen enormous technological advances. Largely due to WWII, Cold War and the space race. Older People’s Experience of Urban life and the role of the neighbourhood Chris Phillipson (MICRA/The University of Manchester) TOPICS COVERED WHY NEIGHBOURHOODS ARE IMPORTANT THE MEANING OF NEIGHBOURHOODS Training Slides. Adapted (with permission) from the ‘Essentials in Care’ module of the E-Learning for Healthcare Programme. . Covering:. What is dehydration. Why older people are more at risk of dehydration . Training Slides. Adapted (with permission) from the ‘Essentials in Care’ module of the E-Learning for Healthcare Programme. . Covering:. What is malnutrition. Common signs and symptoms of malnutrition . Dr Jacqueline Damant. j.damant@lse.ac.uk. What are the . effects . of . older people. ’s use of . ICT. - in varying contexts - on their . quality of life. ?. Based on: . Damant, J. . (2015) . Older adults, e-inclusion and access to ICT-based care. .