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Office 365 Service Communications - PowerPoint Presentation

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Office 365 Service Communications - PPT Presentation

IanHameroffmicrosoftcom Group Product Manager Office 365 Service Experience SPC238 This Morning Ill Answer These Questions What are your questions and feedback What happens when there is change or a service incident ID: 261530

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Slide1
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Office 365 Service Communications

Ian.Hameroff@microsoft.comGroup Product ManagerOffice 365 Service Experience

SPC238Slide3

This Morning, I’ll Answer These Questions

What are your questions and feedback?

What happens when there is change or a service incident?

What is the Service Health Dashboard?

What is our communications philosophy?

What are the various communication types and channels?Slide4
Slide5

Waves

to Ripples

Continuous innovation delivered on monthly basis vs. 18-24 month upgradesSlide6

It is critical that you understand what change means, types of change

Clear, predictable and reliable service change communications is criticalSlide7

Types of Change Communicated

Planned Platform Updates

Ongoing Functionality Updates

Evolving System Requirements

Unexpected Service IncidentsSlide8

Our Communications Philosophy

Timely

Targeted

Flexible

AccurateSlide9

Functionality and Platform UpdatesSlide10

Office 365 Service Updates Principles

Respond to customer feedback through agile development

Deliver new features and value

Build trust and compliance

Continuous

release cadence

Minor & major updates

Up-to-date, no patching

Insights to help manage change

Direct to customer communications

|

Organizational readiness content

Security comes firstEvolving standards

Direct feedback

Real-time information

Common support issues

Continuous innovation with confidence and controlSlide11

How To Think About Service Updates

Platform Updates

API change

Deprecations

System requirement change

Disruptive change

Auto-discovery configuration

DNS record change

Configuration changes

Bug fix

Performance

enhancement

Security

updates

Infrastructure

improvements

One Year

Up to 12 Months

No Notice

Functionality Updates

OneDrive

for Business storage increases

Lync meeting improvements

Feature

updates

Office Mobile for iPhone

OWA for iPhone and iPad

New

Introductions

1-3 Month Roadmap*

Upon ReleaseSlide12

New feature posts to the new Office Blogs upon release

Reflected in

TechNet Service

Description

after

release

Learn About New Functionality Updates

Visit http

://blogs.office.com/office365updates/Slide13

Message Center: In Product Notifications

Compliments other communications, provides notification and actions requiredSlide14

System RequirementsSlide15

Office 365 won’t deliberately block connections

Existing features may operate differently and not work over time

New features may not be available

Office 365 will only offer security fixes. No code fixes

.

Any Office client in mainstream support

Current and previous version of Internet Explorer and Firefox

Current versions of Chrome and Safari

Office 365 Client Support Policy

Web browser

Office client

Older clientsSlide16

New Systems Requirements section added to Service Descriptions in TechNet

We provide a minimum of one year notice on changes

How To Stay Current

US English Location: http

://technet.microsoft.com/en-us/library/office-365-system-requirements.aspxSlide17

Disruptive Change Policy

Unless otherwise noted, for all Microsoft Online Services, Microsoft will provide a minimum of 12 months prior notification

before customers must accept any change that is deemed a "disruptive change

".

"Disruptive change" means change where a customer or administrator is required to take action in order to avoid significant degradation to the normal operation of the Online Service.

The notice period will not apply to security related changes or updates.

http://support.microsoft.com/lifecycle/ Slide18

Service IncidentsSlide19

Service

Continuity by Design

Redundancy

Physical redundancy

Data redundancy

Functional redundancy

Resiliency

Active load balancing

Recovery across “failure

domains” regularly tested

Human intervention by exception

Automated recovery alerts

24x7 on-call engineer

On-call engineers are core

product group members

Distributed Workloads

Distributed components

are more resilient

Most failures are contained

to a single service.

Service component isolation

Complexity avoidance

and graceful degradation

Standardized hardware

Fully automated

deployment

Built-in workload

management mechanisms

Predictability and Inspectability

Incident avoidance

detailed

L

og

and tracing to avoid SI

Rich forensics

and monitoringSlide20

Service Incident Notification Process

Incident occurs

Service Health Dashboard updated

until service restoration

Service

Health

D

ashboard

updated

“investigating”

Closure summary

posted to

Service Health Dashboard

Incident status posted to

Service Health Dashboard

Post incident review posted

to

Service Health Dashboard (as appropriate)Slide21

So, What’s this Service Health Dashboard?

First and best content

Regional

Updated

hourlySlide22

Service Health Dashboard Continued

Status

Description

SHD icon

Investigating

Monitors have indicated a service anomaly

and/or Microsoft

has

received reports of a potential service incident.

Microsoft is currently investigating.

Service

InterruptionMicrosoft

has confirmed that normal services are being impacted. Microsoft is

taking immediate action to

understand the cause of the failure and d

etermine best course of action to restore service.

Service Degradation

Services are still active, but service responsiveness

and/or delivery times may be slower than usual. Microsoft

is

working to restore normal service responsiveness.

Restoring Service

Microsoft

has

isolated the likely cause of the incident and is

in the process of restoring

service

Extended Recovery

Services are restored

and

may be slower than usual

Service Restored

Normal system services have been restored

Additional Information

There

is a

dditional information

provided

Normal

Service

The service is healthy

?

iSlide23

Stay Updated, Anywhere

Provides

tenant specific

Office 365

service health

and maintenance

information on the

go

Available for Windows Phone,

iOS

and Android

devices

Office 365 Admin AppSlide24

Coming Soon: Service Health API

Ability to query a tenant or permissioned account and see service health resultsSlide25

Office 365 Partner Admin Center

View the customers in which they have delegated admin

privileges

Find,

select and perform administrative tasks on behalf of their customers

View their customers’ Office 365 service health status and details

Create, edit and view service requests on behalf of their customersCreate

trial, purchase offers and delegated administration requestsSlide26

Next StepsSlide27

Your To-Do List

Embrace what change means when “in the cloud”Visit and bookmark communications channels

Stay current on functionality and platform changes

Download the Office 365 Admin app

Leverage the Service Health Dashboard

Provide us your feedback on how we can improveSlide28

Summary

Answered your questions and heard your feedback

What happens when there is change or a service incident

Service Health Dashboard

Our communications philosophy

The various communication types and channelsSlide29

Questions and FeedbackSlide30

MySPC

Sponsored by

connect.

reimagine.

transform.

Evaluate sessions

on

MySPC

using your

laptop or mobile device:

m

yspc.sharepointconference.comSlide31

©

2014

Microsoft Corporation. All rights reserved. Microsoft, Windows,

and

other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.