Office of Developmental Programs ODP Deaf Services for Independent Monitors for Quality IM4Q 1 Harry M v DPW Settlement Overview 2 Settlement agreement approved in August 2013 Communication access for people who are ID: 765845
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Office of Developmental Programs ODP Deaf Services for Independent Monitors for Quality (IM4Q) 1
Harry M. v. DPW Settlement Overview 2
Settlement agreement approved in August 2013 Communication access for people who are:DeafServed through the Consolidated WaiverAgreement and summary in English and ASL: http://www.drnpa.org/page/harry-m-v-dpw / Harry M. v. DPW 3
New data fields in HCSIS Statewide Deaf Services Coordinator Identification of individuals who are deaf Identify current deaf-skilled staff Provide interpreters and communication assistance Provide individuals options to choose skilled SCs and providersHarry M. v. DPW - Requirements 4
Establish a standardized communication assessment procedure Complete communication assessment for individuals who are deaf Communication Assessment 5
Training for:Supports Coordinators ProvidersInvestigators, Licensing Inspectors, MonitorsCommunication AssessorsTopics include deaf culture, needs of waiver participants who are deaf, role of Deaf Services Coordinator Training Requirements 6
Deaf cultureUnique needs of waiver participants who are deaf Communication with class membersIdentifying and reporting problems with effective communication When and how to contact the DSC Training Outline 7
Only about 30% of English is visible on the lipsMany deaf people do not read/write English well enough for anything beyond basic facts (name, DOB, address, etc.)Highly attentive visually May love hearing technology (or not)Deaf Culture 8
Allow enough time Team Meetings 9
Meet in a quiet, well-lit room Deaf person should be seated with back to windowCircle or wide “U” shaped seating best Team Meetings 10
Ask 1 person to talk at a time Talk face to face, about 3 feet apartSpeak to the person Team Meetings 11
Types of ASL interpretersInterpret everything that is saidPractice may be needed Interpreters 12
Coordinating and Working with Interpreters13
ADA Equal Access Reasonable Accommodation 14
Licensing staff, investigators and monitors are required to provide communication assistance when meeting with an individual who is deaf. 15
Office of Deaf and Hard of Hearing databaseDepartment of General Services list Sign Language Interpreters 16
Sign Language Interpreter Search Search online for “PA ODHH Interpreter” http:// www.odhh.state.pa.us/Search/InterpreterSearch.aspx 17
2-hour minimum Create and maintain a listBe flexible if interpreter is needed on short notice Helpful Hints 18
Certified investigators must document attempts made to secure interpreters and any difficulties with needed communication services. 19
Administrative Entity Oversight MonitoringSupports Coordination Orientation Monitoring Provider Monitoring Monitoring Tool Changes 20
Ensure assessment information is recorded accuratelyEnsure that recommendations follow-up is completed by Supports Coordination Organization (SCO)Ensure provider qualification information is updated accurately AE Oversight Monitoring 21
Communication assistance deemed necessary while rendering serviceNotify SC in 10 days if become aware of communication assistance that needs to be included in ISP Contact DSC if having difficulty providing communication assistance Provider Monitoring 22
Written protocol to request and obtain the necessary communication assistance Communication assistance provided during SC services Required information completed in HCSIS, once communication assessment completed Supports Coordination Monitoring 23
Identifying and Reporting Problems with Effective Communication 24
Communication Assistance 25
Provide a Safe Environment 26
Sample Recommendations Door knocker light Doorbell signaler Heavy Duty Bed Shaker Sonic Boom Alarm Clock 27
Video Communication Common Among the Deaf Community 28
Report through regular reporting process at your agencyRegional Office in ODP Report to Customer Service Line IM4Q Monitors 29
Contacting the Deaf Services Coordinator (DSC)30
Difficulty finding a provider to meet a communication need identified in the ISPCommunication assistance need is not being met as specified in the ISP Information on providers who have specialized expertiseContacting the DSC 31
Maureen Veety, DSCPhone: 570-614-1318Email: RA-ODPDeafServices@pa.govContacting the DSC 32