Management Your Garden Gloves Team Papaya Nick Presented by Jason Jimmy Nick Rachel Richard Sandy Professor Ying Jiun Hsieh Outline 1 Case Introduction ID: 195705
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Slide1
Operations Management “Your Garden Gloves”
Team: Papaya NickPresented by: Jason, Jimmy, Nick, Rachel, Richard, Sandy
Professor: Ying
Jiun
HsiehSlide2
Outline1. Case Introduction
2. Question Discussion3. Questions and AnswersSlide3
1. Case Introduction – “Your Garden Gloves”
Company Background: Gardening businessEstablished 5 years agoSubstantially business growthEach year 10 new clients and a new employeeCurrently 8 seasonal employeesSlide4
1. Case Introduction – “Your Garden Gloves”
Company Background: Assign crew to do tasksCrew size range from 2 to 4 workersLargest job took longer timeTake a investigationSlide5
2. Question DiscussionQuestion 1
Which crew size had the highest productivity? Which crew size had the lowest productivity? What are some possible explanations for these results?Crew SizeAverage Productivity per Crew24,234 square feet per day3
5,352 square feet per day
4
7,860 square feet per daySlide6
Productivity Ratios
Productivity ratios
Crew Size
Average Productivity per Crew
Productivity
Ratio
2
4,234 square feet per day
2,117
↑
3
5,352 square feet per day
1,784
↓
4
7,860 square feet per day
1,965
→Slide7
Explanation Productivity RatiosProductivity Paradox
New workers (Grouping of employees with different experience level)2. Quality of toolsSlide8
2. Question DiscussionQuestion
2After a recent storm, a customer called in a panic, saying that she had planned a garden party for the upcoming weekend and her garden was shambles. The owner decided to send a crew of four workers, even though a two-worker crew would have a higher productivity. Explain the rationale for this decision. Slide9
Prioritization
Critical activity with high importance and urgencySlide10
Rational Explanation
Time pressure4 people have the highest total output per day
4 workers should complete
the
work
asap
Crew Size
Average Productivity per Crew
Productivity
Ratio
2
4,234 square feet per day
↓
2,117
↑
3
5,352 square feet per day
→
1,784
↓
4
7,860 square feet per day
↑
1,965
→Slide11
Illustration
Assumption: Garden size 20,000 square feetCase 1Crew size 24,234 ft²/dayDuration: 4.7 days
Case 2
Crew size 4
7,860 ft²/day
Duration: 2.5 daysSlide12
2. Question DiscussionQuestion 3
What is a possible qualitative issue that may very well influence productivity levels that the productivity ratios fail to take into account?Slide13
Qualitative Issues
1. New company: Founded only 5 years agoLow employee loyalty
Solutions:
Offer long-term contracts
Provide a career path
Develop relationshipsSlide14
Qualitative Issues2. Seasonal
work: (weather conditions, location)6 month operating timeNo continuous work flow through the whole yearEmployees may look for permanent jobs → drop outsSlide15
Qualitative Issues3. Standardization:
Standardized processes increase the productivity level of employeesSolution: Introduction of standard operation proceduresIn long term, employees may feel less motivated and reduce productivity levelSolution: Assign different tasks from time to time Slide16
Qualitative Issues4. Incentive plans that reward productivity can
increase productivityProductivity level influenced by structural division between management and laborGoal: Willingness that workers give their bestSolution: Performance related wagesSlide17
Qualitative Issues5. Experience of workers
Employees with longer experience have usually a higher productivity level than less experienced workers6. Quality of toolsHas an impact of the productivity levelSlide18
3. Questions and AnswersSlide19
SourcesOperations Management by William J. Stevenson (11th Edition).http://anywhereworking.org/2013/productivity-hack-friday-actions-urgent-important-matrix
/http://upload.wikimedia.org/wikipedia/commons/thumb/5/50/Michigan_in_United_States.svg/800px-Michigan_in_United_States.svg.pnghttp://de.climate-data.org/location/17804/