Awareness Survey 2016: What do the general public

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Awareness Survey 2016: What do the general public think about complaining? Prepared by the Analytics Insight and Research Team Approach Survey conducted annually Representative UK online survey 4,303 members of the public participated

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01
Awareness Survey 2016: What do the general public think about complaining? Prepared by the Analytics Insight and Research Team<br>
02
Approach Survey conducted annually
Representative UK online survey
4,303 members of the public participated
Conducted on 6th April 2016 over four days
Undertaken & analysed by expert research firm, YouGov<br>
03
Public perceptions on the right to complain The vast majority of the public agree that they have
a right to complain about poor public service
and think that people should complain 92% Agree that people have a right to complain about a public service if they are unhappy with it 90% Agree that people should complain about public services if they are unhappy with the service they receive However, just 36% of those who have experienced poor service in the past 12 months went on to complain<br>