Business Forum Thursday, December 7, 2017 Baker

Transcript:Business Forum Thursday, December 7, 2017 Baker:
Business Forum Thursday, December 7, 2017 Baker University Center 240 Agenda Facilities Partner Group Benefits Advisory Council Training Advisory Council Key Announcements Facilities Partner Group Co-Chairs: Kelly Broughton, Assistant Dean for Research & Education Services University Libraries Steve Wood, Associate Vice President Facilities Management & Safety Agenda Charge Representatives Goals Service Level Agreements (SLAs) Discussion Charge The Facilities Partner Group is charged with developing solutions to improve processes and communications between planning units and the University’s Facilities Management & Safety Department. The partner group will gather, review, and assist in the prioritization of issues related to custodial, grounds, and building maintenance and operations. Representation Steve Mack, Facilities Management & Safety Jay North, Facilities Management & Safety Dan Harper, College of Fine Arts John Gilliom, College of Arts and Sciences Dean Dupler, Heritage College of Osteopathic Medicine Jason Farmer, Intercollegiate Athletic Robin Krivesti, University Libraries Mark Ferguson, Campus Recreation Dustin Kilgour, Student Affairs Kevin Witham, Admissions Beth Lydic, Patton College of Education Peter Trentacoste, Residential Housing Tina Payne, Business Service Center Marjorie Mora, Business Service Center Facilities Partner Group Goals Strategic Goals Complete SLAs for all three FMS areas [Grounds Maintenance, Maintenance & Operations, and Custodial Services] Make SLAs available to community Define a shared understanding of responsibilities of building contacts Create building contacts list Continue to evaluate and implement efficiencies in service Service Level Agreements Initiative from the Facilities Partner Group Members identified desire to have service level agreement(s) to provide: Communication improvements – address failings in providing information to customer; resolution of issues Baseline vs. billable over multiple venues/locations Communication and responsibilities for shared or public-like spaces Foundation of accountability Clarification of some tensions (e.g. not a baseline service; can’t do it ourselves; can’t hire someone to do it) Solicited service level agreements from other institutions Service Level Agreement - Custodial Service Level Agreement - Custodial Service Level Agreement – M&O Service Level Agreement – M&O Service Level Agreement – Grounds Maintenance Grounds Services provide a variety of outdoor maintenance services. Primary duties include: Turf Maintenance-periodic mowing as necessary to maintain grass at 4” or below Damage repair due to snow removal Leaf removal per seasonal demands Shrubbery/Woody Material-annual trimming/pruning to maintain shape and removal of dead material Mulch renewal once every 3 years Weed control/removal maintained seasonally Tree Care-Tree evaluation, seasonal trimming/pruning to maintain shape and removal of dead material Hazardous tree removal Tree planting Mulch renewal once