Chapter 5: Information Systems for the Enterprise
Author : liane-varnes | Published Date : 2025-05-28
Description: Chapter 5 Information Systems for the Enterprise Copyright 2013 Pearson Education Inc publishing as Prentice Hall Chapter 5 1 Learning objectives Information systems in organizations Human capital management HCM Supply chain
Presentation Embed Code
Download Presentation
Download
Presentation The PPT/PDF document
"Chapter 5: Information Systems for the Enterprise" is the property of its rightful owner.
Permission is granted to download and print the materials on this website for personal, non-commercial use only,
and to display it on your personal computer provided you do not modify the materials and that you retain all
copyright notices contained in the materials. By downloading content from our website, you accept the terms of
this agreement.
Transcript:Chapter 5: Information Systems for the Enterprise:
Chapter 5: Information Systems for the Enterprise Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 1 Learning objectives Information systems in organizations Human capital management (HCM) Supply chain management (SCM) 4. Customer relationship management (CRM) 5. Enterprise resource planning (ERP) Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 2 IKEA Global supply chain Robust and flexible information systems Efficiency and effectiveness Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 3 Finance management Components Integration Workflow Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 4 Reporting and compliance Exception reporting Compliance reporting eXtensible Business Reporting Language (XBRL) Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 5 Human capital management Human resources management Workforce management Talent management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 6 Human capital metrics Do we have the talent we need? Can we afford to lose star employees? How productive are our employees? Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 7 Supply chain management Optimize flow of products from source to customer Align supply with demand Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 8 Supply Chain Operations Reference Plan Source Make Deliver Return Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 9 Measuring performance Visibility Demand forecast accuracy Walmart and Dell Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 10 IS for supply chain Supply chain planning Warehouse management Transportation management Manufacturing execution Global trade management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 11 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 24- 12 Collaboration and sensing Customer relationship management Customer retention Profitability Revenue Listening to customers Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 13 CRM technologies E-mail marketing Sales force automation Customer service and support Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 14 Enterprise resource planning Support back office processes Modules and applications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 15 Integration strategies Suite Best of breed Middleware Copyright © 2013 Pearson Education, Inc. publishing as Prentice
